酒店回复: Hello brenda,We're delighted to hear you found the bed comfortable during your stay with us. Your satisfaction is our top priority, and we hope you had a restful night's sleep. Please feel free to reach out to our management team for any further assistance you may require.
1.0分
家庭亲子
原文
翻译提供方：Google
服务很差
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酒店回复: Hello carlos, We are disappointed to hear that your experience was not up to standards. Your feedback is important to us, and we will share your comments with the team for improvement. Thank you for bringing this to our attention.
1.0分
其他
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I will remember this as one of the worst hotels I’ve ever stayed at, for the following reasons. I paid extra for a breakfast-included option for my children, but due to remodeling, the hotel did not provide breakfast at all. When I complained to the staff, they simply said they didn’t know and told me to contact ******* instead.
The heating and cooling system was also terrible. You can’t control the temperature normally — you have to manually turn it on and off, and the air blows out immediately, making the room extremely dry and noisy. The bathroom and the floor around the bed were dusty and dirty. Noise levels were also very high.
I strongly recommend staying at a branded hotel nearby even if it costs more. I absolutely do not recommend this place, especially for families with children.
아래와 같은 이유들로 정말 최악의 숙소로 기억할겁니다. 아이들을 위해 조식이 포함되는 옵션으로 비용을 더 지불하고 예약했지만 리모델링의 이유로 조식은 운영하지 않았습니다. 그래서 직원에게 컴플레인하니 자기는 모른다고 엑스페디아에게 항의하라고만 합니다. 그리고 냉난방 시스템이 최악입니다. 온도를 세팅하면 컨트롤 되는 시스템이 아니라 직접 온/오프시켜줘야하면 바람도 바로 나와서 방이 많이 건조하고 시끄럽습니다. 화장실, 침대바닥도 먼지로 쌓여있으며 더럽습니다. 소음도 심하구요. 차라리 비용을 더 지불하더라도 주변의 브랜드 있는 숙소에 머무르길 권장합니다. 특히 아이들 있는 가정은 절대 비추천합니다.
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酒店回复: Hello JONGGU,Thank you for taking the time to share your feedback. We regret to hear about your disappointing experience with our breakfast service during the remodeling, as well as the issues you faced with room comfort and cleanliness. Your comments regarding the heating and cooling system, as well as the noise levels, have been noted. We strive to offer a comfortable stay for all our guests, and we'll use your insights to make improvements in the future. We appreciate your recommendations and hope you'll find a suitable accommodation for your next stay.
4.0分
其他
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Didn't appreciate the 8am wake up from Housekeeping to confirm my check out at 11am.
I was told that if I had hung the Do Not Disturb slip on the door handle, they would know that I was checking out at 11am.
I spent 10mins discussing this with the housekeeper trying to understand the logic behind this because as I pointed out - I had only booked for the night and I was due to check out at 11am, so why wouldn't they assume that I was leaving at 11am. The conversation kept going around in circles and was frustrating because she was placing me in the wrong for not hanging the slip. I understand that if that's how they want to run their business, that's fine - but maybe make that known at check in.
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酒店回复: Hello Elyce,Thank you for sharing your experience. We appreciate your feedback regarding the Housekeeping protocol and understand how important a peaceful morning can be. Your suggestion about communicating check-out procedures during check-in is noted and will be shared with the team. We value your insights as they help us enhance our guests' experiences. Thank you for your understanding, and we wish you safe travels ahead.
2.0分
其他
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I was really disappointed when the staff knocked on our door THREE times in the 45 minutes we had left. It was an invasion of privacy of the time I wanted to rest.
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酒店回复: Hello Melissa,Thank you for sharing your feedback regarding your recent stay. We understand that privacy is essential, and it's important that our guests feel at ease during their time with us. Your concerns will be shared with the team to enhance our communication processes moving forward. We appreciate your insights and hope you will consider us again for your future travels.
1.0分
情侣出游
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The ice machine was broken, and had been broken for 2 months. There was not a breakfast bar. The rear door to the facility was unsecure 24/7. The front desk staff was very courteous. If you just need a place to lay your head without any of the amenities This is the place for you. One last thing,The bathtub had peeling paint on the inside But The bathroom was clean.
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酒店回复: Hello Michael,Thank you for sharing your feedback about your stay. We're glad to hear that our front desk staff provided courteous service. Your comments regarding the ice machine, breakfast options, and bathroom maintenance have been noted, as we continuously aim to enhance the guest experience. We appreciate your insights and hope you'll consider staying with us again in the future for your lodging needs.
3.0分
其他
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I did my reservation here mainly because they advertised with swimming pool which is not in service, ice machine not working and it’s too noisy all night long and during the day too.
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酒店回复: Hello Mario,Thank you for sharing your experience. We apologize for any inconvenience you faced regarding the swimming pool and ice machine during your stay. We appreciate your feedback about the noise levels as well, as it helps us improve guest comfort. Your comments will be shared with the management team for further consideration in enhancing our services. We hope you will consider staying with us again in the future.
1.0分
家庭亲子
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First the property does no look anything like the pictures you have up. The Sun signs on the building have all been painted over and it actually looks like it is not in business any more. When we pulled in we were not sure we had the right place.. When we were checking in I saw a sign that the dinning room was under renovations and I said so there is no breakfast and was told the rooms we rented didn't include breakfast. It is advertised that there is coffee in the lobby but there was none, The vending machine was out of order and we couldn't even get a bottle of water. The ice machine was broken and out of order so long people were throwing trash in the catch shoot of it. The shower curtain rod in one of the rooms was ripped out of the wall on one end. There was no safety lock on one of the room doors. The Tub in one room was pealing its inner layer. The seasonal pool was drained. The key pad on the back door was broken and the mettle on the frame was actually cut away so even if the lock was turned there was nothing to hold it in and the door opened freely allowing anyone access at any time. I saw people drive up, go in and come back out to ask me if I worked there cause they could not find anyone. Another time the person I assumed was manning the desk just sat talking with her friend rather than help a person. I felt so unsafe we left a day early
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酒店回复: Hello Valerie,Thank you for sharing your feedback regarding your recent stay. We apologize for any miscommunications about our amenities and appreciate your concerns about the property's condition. Your comments regarding the safety and service issues have been noted as they are important for us to address in our ongoing improvements. We value your input and encourage you to reach out to management directly for any additional concerns or to discuss your experience in greater detail. Your satisfaction is important to us, and we are continually striving to enhance our guest experience.
2.0分
家庭亲子
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Showed up to the property to find out there would be no breakfast due to renovations or pool which were advertised in the online description. It even included pictures of both. The pool had been drained, and by the looks of it quite some time before we booked. We had a long day of hiking and were hoping to take swim after being in the hot summer heat to find an empty pool. If we were able, we would've cancelled the reservation and moved to a different hotel. This place was a total disappointment. False advertisement, don't stay here.
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酒店回复: Hello Vincent,Thank you for sharing your experience. We understand how important amenities like breakfast and the pool are to our guests, and we apologize for any frustration caused by the renovations. We appreciate your feedback and will take it into consideration as we work to improve our services. Your observations regarding our advertisements will help us ensure more accurate representations in the future. Please reach out to our management team directly for further assistance regarding your concerns.
没有制冰机，也没有早餐。额外的枕头也没有，我和我丈夫一人只有一个。
舒适的床。令人愉快的
服务很差
I will remember this as one of the worst hotels I’ve ever stayed at, for the following reasons. I paid extra for a breakfast-included option for my children, but due to remodeling, the hotel did not provide breakfast at all. When I complained to the staff, they simply said they didn’t know and told me to contact ******* instead.
The heating and cooling system was also terrible. You can’t control the temperature normally — you have to manually turn it on and off, and the air blows out immediately, making the room extremely dry and noisy. The bathroom and the floor around the bed were dusty and dirty. Noise levels were also very high.
I strongly recommend staying at a branded hotel nearby even if it costs more. I absolutely do not recommend this place, especially for families with children.
아래와 같은 이유들로 정말 최악의 숙소로 기억할겁니다. 아이들을 위해 조식이 포함되는 옵션으로 비용을 더 지불하고 예약했지만 리모델링의 이유로 조식은 운영하지 않았습니다. 그래서 직원에게 컴플레인하니 자기는 모른다고 엑스페디아에게 항의하라고만 합니다. 그리고 냉난방 시스템이 최악입니다. 온도를 세팅하면 컨트롤 되는 시스템이 아니라 직접 온/오프시켜줘야하면 바람도 바로 나와서 방이 많이 건조하고 시끄럽습니다. 화장실, 침대바닥도 먼지로 쌓여있으며 더럽습니다. 소음도 심하구요. 차라리 비용을 더 지불하더라도 주변의 브랜드 있는 숙소에 머무르길 권장합니다. 특히 아이들 있는 가정은 절대 비추천합니다.
Didn't appreciate the 8am wake up from Housekeeping to confirm my check out at 11am.
I was told that if I had hung the Do Not Disturb slip on the door handle, they would know that I was checking out at 11am.
I spent 10mins discussing this with the housekeeper trying to understand the logic behind this because as I pointed out - I had only booked for the night and I was due to check out at 11am, so why wouldn't they assume that I was leaving at 11am. The conversation kept going around in circles and was frustrating because she was placing me in the wrong for not hanging the slip. I understand that if that's how they want to run their business, that's fine - but maybe make that known at check in.
I was really disappointed when the staff knocked on our door THREE times in the 45 minutes we had left. It was an invasion of privacy of the time I wanted to rest.
The ice machine was broken, and had been broken for 2 months. There was not a breakfast bar. The rear door to the facility was unsecure 24/7. The front desk staff was very courteous. If you just need a place to lay your head without any of the amenities This is the place for you. One last thing,The bathtub had peeling paint on the inside But The bathroom was clean.
I did my reservation here mainly because they advertised with swimming pool which is not in service, ice machine not working and it’s too noisy all night long and during the day too.
First the property does no look anything like the pictures you have up. The Sun signs on the building have all been painted over and it actually looks like it is not in business any more. When we pulled in we were not sure we had the right place.. When we were checking in I saw a sign that the dinning room was under renovations and I said so there is no breakfast and was told the rooms we rented didn't include breakfast. It is advertised that there is coffee in the lobby but there was none, The vending machine was out of order and we couldn't even get a bottle of water. The ice machine was broken and out of order so long people were throwing trash in the catch shoot of it. The shower curtain rod in one of the rooms was ripped out of the wall on one end. There was no safety lock on one of the room doors. The Tub in one room was pealing its inner layer. The seasonal pool was drained. The key pad on the back door was broken and the mettle on the frame was actually cut away so even if the lock was turned there was nothing to hold it in and the door opened freely allowing anyone access at any time. I saw people drive up, go in and come back out to ask me if I worked there cause they could not find anyone. Another time the person I assumed was manning the desk just sat talking with her friend rather than help a person. I felt so unsafe we left a day early
Showed up to the property to find out there would be no breakfast due to renovations or pool which were advertised in the online description. It even included pictures of both. The pool had been drained, and by the looks of it quite some time before we booked. We had a long day of hiking and were hoping to take swim after being in the hot summer heat to find an empty pool. If we were able, we would've cancelled the reservation and moved to a different hotel. This place was a total disappointment. False advertisement, don't stay here.