酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
1.0分
其他
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Locked out of my room with my articles inside the room. Waited forever for someone to unlock and the. Again to get a new room. Terrible situation after a long day and late for my dinner reservations.
1.0分
商务出差
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The first room we were given was room 202. The minute we walked in I noticed white stuff all in the carpet and stains all over the bed..including a big yellow stain and brown stains all over the comforter. I normally love comfort inn and suites and have stayed at many for their cleanliness and nice rooms and beds. This one however was very outdated and dirty. Thankfully we were moved to room 226 but that room smelled like mold and stale cigarettes. Overall the condition of the property is disgusting. Will not be staying at this specific comfort inn ever again. I also have pictures to prove how nasty it was.
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酒店回复: Dear valued guest, we are all very concerned with the comments you wrote about your recent stay. First, let me start by apologizing for the issues you experienced. This is very unusual and by far do not represent the level of guest satisfaction we all aim to achieve. Trust me, we are going to review your comments with our management team during our next daily meeting. I will ensure each department head is aware of your experience and have them create a plan to prevent this from happening going forward. Again, please accept our apology and we do hope you are able to give us another opportunity to show you how we used your comments to improve our overall operations.Sincerely,Management
3.0分
其他
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Its was a nice room to sleepover there its just the smell of a animals in the room had to spray air freshener in the room and around the bathroom hall had mossy and dirty for a $128 for couple hours. But its was very nice to have no noisy i give 3 star can clean better before rent out room 110) dont mean to make no one madbut true and i let the clerk know that before i check out. Toilet didn't work good at all . But when clean up better i will be going back.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.
3.0分
其他
???wifi and bathroom supplies!
Wifi signin unnecessarily difficult......clerk said she was told not to put it in writing ??????
No kleenex!
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.Your loyalty is important to us. Please visit us again soon!
4.0分
商务出差
Good bed , bad refrigerator, overall a good stay
The refrigerator in Room 308 was not working.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.
4.0分
家庭亲子
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The room was spacious enough to navigate, even with the sofa bed opened out, so my sons didn’t have to share a bed. The staff provided extra bedding for the sofa bed quickly when asked. The room was clean and everyone was very friendly.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.
4.0分
其他
the hotel is older so the carpet trapped smells. microwave was old. sinks were stopped up. just an overall older property but the location was convenient
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.
3.0分
家庭亲子
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There was no breakfast really, only yogurt and coffee at 640am, air conditioner leaked water and there was a puddle on the carpet in the corner, told desk, they didn't seem to care, very wet, there will be mold issues for sure, hallways had a bad smell, room was not too bad, looked clean, beds very firm, ice maker on 3rd floor not working, pool very very small. Property appeared clean but very dated
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.
就我个人而言，我的房间很干净，服务也很棒👌
不错的住宿条件
Locked out of my room with my articles inside the room. Waited forever for someone to unlock and the. Again to get a new room. Terrible situation after a long day and late for my dinner reservations.
The first room we were given was room 202. The minute we walked in I noticed white stuff all in the carpet and stains all over the bed..including a big yellow stain and brown stains all over the comforter. I normally love comfort inn and suites and have stayed at many for their cleanliness and nice rooms and beds. This one however was very outdated and dirty. Thankfully we were moved to room 226 but that room smelled like mold and stale cigarettes. Overall the condition of the property is disgusting. Will not be staying at this specific comfort inn ever again. I also have pictures to prove how nasty it was.
Its was a nice room to sleepover there its just the smell of a animals in the room had to spray air freshener in the room and around the bathroom hall had mossy and dirty for a $128 for couple hours. But its was very nice to have no noisy i give 3 star can clean better before rent out room 110) dont mean to make no one madbut true and i let the clerk know that before i check out. Toilet didn't work good at all . But when clean up better i will be going back.
???wifi and bathroom supplies!
Wifi signin unnecessarily difficult......clerk said she was told not to put it in writing ??????
No kleenex!
Good bed , bad refrigerator, overall a good stay
The refrigerator in Room 308 was not working.
The room was spacious enough to navigate, even with the sofa bed opened out, so my sons didn’t have to share a bed. The staff provided extra bedding for the sofa bed quickly when asked. The room was clean and everyone was very friendly.
the hotel is older so the carpet trapped smells. microwave was old. sinks were stopped up. just an overall older property but the location was convenient
There was no breakfast really, only yogurt and coffee at 640am, air conditioner leaked water and there was a puddle on the carpet in the corner, told desk, they didn't seem to care, very wet, there will be mold issues for sure, hallways had a bad smell, room was not too bad, looked clean, beds very firm, ice maker on 3rd floor not working, pool very very small. Property appeared clean but very dated