No one at front desk answering phone or greeting guests. Hotel smells bad. Staff unkept. Dirty uniforms. Unimpressive hotel.
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酒店回复: We are disappointed to hear that you did not have an exceptional stay. Please feel free to reach out and let us know what we can do better for the future. We appreciate all feedback.
4.0分
其他
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Unfortunately, they were having a malfunction with their electronic key card system. They were very helpful and pleasant in assisting with an alternative entry plan. The room was clean and comfortable beds. A good place to stay and I would definitely use their hotel again when needed.
4.0分
家庭亲子
Everything was nice and clean. Staff was very friendly to assist with our needs. Will definitely book again!
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酒店回复: We would love to hear more about your stay. Let us know how we can obtain 10/10 on your next visit!
2.0分
情侣出游
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Our room was clean enough, but the smell of the hotel was most unpleasant. I thought it did not allow pets, but by the smell it seemed like they must have been allowed. I didn’t want to walk on the carpet as it was so dirty. Pillows were not even standard size..not comfortable at all. I will not stay here again. It was definately not near the 8 star rating the ******* website gave it ☹️
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酒店回复: I am disappointed to hear that you were not satisfied with you stay at our property. We will use your feedback to enhance our guest experience.
4.0分
其他
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Overall good
Overall, the room was clean and comfortable and no complaints about the accommodations themselves. Howeverrrr...
The staff really need to show or tell their guests how the shower works upon checking in. I could not for the life of me figure out how to work the draconian fixture on the spigot to turn on the shower head. This time spent caused me to run behind schedule, so I had to use my military instincts to "field bath" to get as clean as I could in the $179-per-night bathtub. (The Citrus Mint body lotion is pretty nice, though!) Also, I was going to work out in the little fitness center they've got, but the water cooler was not only empty the night before, but the next morning as well. No towels in there either, although there's a nice little towel rack next to the empty water cooler.
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酒店回复: We appreciate your feedback. We will use your feedback to ensure customer satisfaction. We will gladly show our guests how to operate the shower at check in. This is standard for us and I apologize that our clerk did not do this for you. We hope to be given a second chance for your business!
5.0分
其他
Very safe. Well lite, close to our room' keys worked the very 1st time & close to our destination.
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酒店回复: We appreciate the positive feedback. Its a pleasure to have served you!
5.0分
其他
Lady at breakfast was very warm, welcoming and nice. Very decent breakfast. Clean room
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酒店回复: We are pleased to hear that you had an exceptional stay! We hope to see you again!
4.0分
家庭亲子
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Quiet, safe and easy access to I-10 or the city. Room was clean and comfortable. The pillows needed some help as they were throw pillows not bed pillows and if they are bed pillows they need to go back to the old school pillows.
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酒店回复: We appreciate the positive feedback. Its a pleasure to have served you!
5.0分
其他
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Very quiet around our room on the first floor. Ice machine not operational on first floor. Breakfast quality: powdered eggs and sausage hardly edible and overall disappointing.
还好！
No one at front desk answering phone or greeting guests. Hotel smells bad. Staff unkept. Dirty uniforms. Unimpressive hotel.
Unfortunately, they were having a malfunction with their electronic key card system. They were very helpful and pleasant in assisting with an alternative entry plan. The room was clean and comfortable beds. A good place to stay and I would definitely use their hotel again when needed.
Everything was nice and clean. Staff was very friendly to assist with our needs. Will definitely book again!
Our room was clean enough, but the smell of the hotel was most unpleasant. I thought it did not allow pets, but by the smell it seemed like they must have been allowed. I didn’t want to walk on the carpet as it was so dirty. Pillows were not even standard size..not comfortable at all. I will not stay here again. It was definately not near the 8 star rating the ******* website gave it ☹️
Overall good
Overall, the room was clean and comfortable and no complaints about the accommodations themselves. Howeverrrr...
The staff really need to show or tell their guests how the shower works upon checking in. I could not for the life of me figure out how to work the draconian fixture on the spigot to turn on the shower head. This time spent caused me to run behind schedule, so I had to use my military instincts to "field bath" to get as clean as I could in the $179-per-night bathtub. (The Citrus Mint body lotion is pretty nice, though!) Also, I was going to work out in the little fitness center they've got, but the water cooler was not only empty the night before, but the next morning as well. No towels in there either, although there's a nice little towel rack next to the empty water cooler.
Very safe. Well lite, close to our room' keys worked the very 1st time & close to our destination.
Lady at breakfast was very warm, welcoming and nice. Very decent breakfast. Clean room
Quiet, safe and easy access to I-10 or the city. Room was clean and comfortable. The pillows needed some help as they were throw pillows not bed pillows and if they are bed pillows they need to go back to the old school pillows.
Very quiet around our room on the first floor. Ice machine not operational on first floor. Breakfast quality: powdered eggs and sausage hardly edible and overall disappointing.