酒店回复: Dear Guest,Thank you for sharing your review with us. We sincerely apologize for the discomfort you experienced during your stay, particularly regarding the bug you found on the bed and other concerns. We have a vigorous pest control program and can assure you that there are no bugs in our rooms. Cleanliness and guest satisfaction are our top priorities, and we take your concerns seriously. We will address these issues with our staff to ensure that we maintain the highest standards of cleanliness. I hope that you will try us again.Sincerely, Hotel Manager.
酒店回复: I apologize for the inconvenience caused.I will address the issue and I hope to see you sometime soon in the near future.
5.0分
其他
原文
翻译提供方：Google
新装修的酒店。舒适的床铺。
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酒店回复: Dear sandrine,Thank you for your review! We're pleased to hear you enjoyed our newly renovated hotel and found the bedding comfortable. We're evolving over time, and you can be sure that your next stay will be nice. We look forward to welcoming you back for another great stay!Sincerely, General Manager.
5.0分
家庭亲子
原文
翻译提供方：Google
工作人员非常友好，早餐很好，房间干净
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酒店回复: Dear Gilary,Thank you for your kind words! We’re thrilled to hear you enjoyed the very friendly staff, good breakfast, and clean rooms. Providing a welcoming and comfortable stay is our top priority, and your feedback truly motivates us to keep up the great work! We look forward to serving you again soon.Sincerely, General Manager.
5.0分
情侣出游
原文
翻译提供方：Google
我喜欢一切
在照片中
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酒店回复: Dear Yeidy,Thank you for the review. We are happy to hear of your pleasant stay in our hotel. We take pride in offering our guests a high degree of comfort and satisfaction. We look forward to serving you again soon.Sincerely, Hotel Manager.
4.0分
家庭亲子
原文
翻译提供方：Google
非常适合短期住宿
3.0分
其他
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We have been here 2 night and T.V still isn't working, every time I ask they tell me there working on it,for 2 days?...was very happy with the room and price, even enough to join a discount club, wasn't thrilled about being charged 100.00 incident fee,but was assured we would get it back... should get a discount for dealing with no tv..
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酒店回复: Dear Barbara,Thank you for sharing your experience. We’re glad you liked the room and price. But we apologize that we let you down in some way. We take guest feedback seriously and use it to guide improvements. We guarantee that your next visit will be awesome. We are certain you will visit us once again and give us a chance to serve you.Sincerely, General Manager.
5.0分
朋友出游
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the staff was great one thing the front desk needs to stay up front more and not leave it unattended the breakfast is not much to choose from and the cut off time is to early your coffee is wonderful being a hilton honors member
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酒店回复: Dear Guest,Thank you for your thoughtful review! We're delighted to hear you found our staff great and enjoyed the coffee. We appreciate your suggestion about having the front desk staffed more consistently—guest convenience and safety are priorities, and we’ll work on improving that. Also, your comments about the breakfast variety and early cut-off time are valuable; we’ll review options to enhance the breakfast experience. As a Hilton Honors member, we truly appreciate your loyalty and hope to make your next stay even better!Sincerely, General Manager.
3.0分
其他
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Yes, my only problem was the high rate for a small room with no ice bucket, coffee pot or microwave.
My biggest issue was an incidental charge. I have never heard of such. And to top that, it was put in my card before I checked out and now it will be 3 or 4 days to get it off my card according to the nice lady who checked me out.
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酒店回复: Dear Tommie,Thank you for the review. We apologize that we didn't live up to your expectations in some way. We’ve taken your comments seriously and will strive to do better. We're committed to meeting your needs next time. I hope that you will reconsider staying.Sincerely, General Manager.
4.0分
情侣出游
Clean room, quiet, remodeled and clean bathroom, AC working perfect, breakfast could have had more choice
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酒店回复: Dear Leo,Thank you for your thoughtful feedback! We're happy to hear you enjoyed the clean, quiet room with a remodeled bathroom and a perfectly working AC. We appreciate your suggestion about offering more breakfast choices and will pass it along to improve the guest experience. We're evolving over time, and you can be sure that your next stay will be nice. Looking forward to your next stay!Sincerely, General Manager.
不是很满意，床上发现了一条虫子，虽然床单换了，想叫经理给个解释，结果没人理会
我到达酒店时，服务非常糟糕，他们告诉我没有空房了。我解释说我之前已经预订了房间，但他们说因为客满了，所以要取消我的预订。他们凌晨一点告诉我这件事，我觉得这非常不尊重人。
新装修的酒店。舒适的床铺。
工作人员非常友好，早餐很好，房间干净
我喜欢一切
在照片中
非常适合短期住宿
We have been here 2 night and T.V still isn't working, every time I ask they tell me there working on it,for 2 days?...was very happy with the room and price, even enough to join a discount club, wasn't thrilled about being charged 100.00 incident fee,but was assured we would get it back... should get a discount for dealing with no tv..
the staff was great one thing the front desk needs to stay up front more and not leave it unattended the breakfast is not much to choose from and the cut off time is to early your coffee is wonderful being a hilton honors member
Yes, my only problem was the high rate for a small room with no ice bucket, coffee pot or microwave.
My biggest issue was an incidental charge. I have never heard of such. And to top that, it was put in my card before I checked out and now it will be 3 or 4 days to get it off my card according to the nice lady who checked me out.
Clean room, quiet, remodeled and clean bathroom, AC working perfect, breakfast could have had more choice