酒店回复: Thank you for your feedback. We're sorry to hear that the suite did not meet your expectations and that cleanliness was not up to standard. We take these concerns seriously and will address them with our team to ensure improvements. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.
5.0分
其他
Great experience! Friendly staff, clean facility and rooms. Breakfast was good and fresh. I would stay again
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酒店回复: Thank you for your wonderful review! We’re thrilled to hear you had a great experience and enjoyed our friendly staff, clean facilities, and fresh breakfast. We truly appreciate your kind words and look forward to welcoming you back for another stay soon!
4.0分
家庭亲子
We stopped in for a quick overnight stay and it was a clean, quiet place to get some sleep during our travels
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酒店回复: Thank you for choosing to stay with us during your travels! We’re glad to hear you enjoyed a clean and quiet place to rest. Safe travels, and we hope to welcome you back whenever you’re passing through again!
3.0分
情侣出游
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Overall the room was clean. Our bathroom sink was clogged. The staff brought a plunger to clear the drain which resulted in lots of gunk coming out of the drain. We had to clean it ourselves after that.
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酒店回复: Thank you for sharing your experience. We’re glad to hear your room was clean, but we sincerely apologize for the issue with the bathroom sink and the inconvenience caused during the repair. Your comments help us identify where we can improve, and we’ll make sure our maintenance and housekeeping teams address this more thoroughly in the future. We appreciate your understanding and hope to have another opportunity to provide you with a smoother stay.
5.0分
其他
Friendly staff, very clean room and comfortable bed. I did not stay for breakfast so I did not rate it.
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酒店回复: Thank you so much for your kind review! We're delighted to hear you enjoyed our friendly staff, clean rooms, and comfortable beds. We hope you’ll stay for breakfast on your next visit — we’d love to have you back!
4.0分
其他
Great stay, clean rooms, and friendly service. Breakfast was good. Pool was lean and well maintained.
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酒店回复: Thank you for your kind review! We’re glad to hear you enjoyed your stay, found the rooms clean, and appreciated our friendly service. It’s great to know you also enjoyed breakfast and the pool. We look forward to welcoming you back again soon!
3.0分
其他
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Unfortunately, our first room that we were assigned had a horrible musty smell. Went down and got reassigned to another room that didn’t smell as bad, but the bed was rotted and the tub bottom had a horrible creek that made it sound like you were gonna fall through the floor.
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酒店回复: Thank you for bringing these concerns to our attention. We’re truly sorry for the issues you experienced with your rooms and understand how disappointing that must have been. Your comments regarding the odor, bed condition, and bathroom maintenance will be addressed with our team right away. We appreciate your feedback and the opportunity to make improvements.
2.0分
其他
Room was clean but it smelled very musty!! Even the sheets. The tub floor made such a loud creaking sound it made me nervous.
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酒店回复: Thank you for sharing your experience with us. We’re glad to hear your room was clean, but we’re very sorry about the musty odor and the issues with the tub floor. We understand how unsettling that can be and will be addressing these concerns with our maintenance and housekeeping teams. Your feedback is very important to us, and we appreciate the opportunity to improve.
4.0分
其他
Good
All in all we were happy with the place. Breakfast was also good 👍 I was told they were waiting to remodel soon so that is why the condition was poor.
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酒店回复: Thank you for sharing your feedback with us! We’re happy to hear that you enjoyed your stay overall and that you liked our breakfast. We appreciate your understanding as we work toward our upcoming remodel — we’re excited about the improvements and hope you’ll visit again to experience them.
很棒的住宿地点。虽然宣传说离猛犸洞只需10分钟左右，但实际上到游客中心差不多要40分钟。除此之外，工作人员对我们很有礼貌，并满足了我们所有的住宿需求。
套房房间较小，而且不太干净
Great experience! Friendly staff, clean facility and rooms. Breakfast was good and fresh. I would stay again
We stopped in for a quick overnight stay and it was a clean, quiet place to get some sleep during our travels
Overall the room was clean. Our bathroom sink was clogged. The staff brought a plunger to clear the drain which resulted in lots of gunk coming out of the drain. We had to clean it ourselves after that.
Friendly staff, very clean room and comfortable bed. I did not stay for breakfast so I did not rate it.
Great stay, clean rooms, and friendly service. Breakfast was good. Pool was lean and well maintained.
Unfortunately, our first room that we were assigned had a horrible musty smell. Went down and got reassigned to another room that didn’t smell as bad, but the bed was rotted and the tub bottom had a horrible creek that made it sound like you were gonna fall through the floor.
Room was clean but it smelled very musty!! Even the sheets. The tub floor made such a loud creaking sound it made me nervous.
Good
All in all we were happy with the place. Breakfast was also good 👍 I was told they were waiting to remodel soon so that is why the condition was poor.