酒店回复: Hello Cicy,We are absolutely thrilled to see your 5-star rating! It means a lot to us that you had such a positive experience. We are dedicated to providing the best possible service, and your feedback lets us know we're on the right track.We truly appreciate you taking the time to share your positive thoughts, and we look forward to welcoming you back again soon!Thanks,Quality Suites
2.0分
其他
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One of the reasons I booked the hotel was for the hot tub and the pool and hot tub were closed no sign or anything saying that it was closed or when it would be back open. You should not advertise an amenity that you do not currently offer that’s called false advertisement. And also the breakfast is super basic for the price of the room no meat no bread options other than white toast
3.0分
其他
Room/bathroom clean-ish. Nothing plugged in. Nightstand across room. Floor wet in spots (?) Charging ports loose/not working in lamp between beds.
1.0分
家庭亲子
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The morning breakfast was bad the waffle machine was burning the waffles and only one waffle maker for the hotel. The coffee was cold. Staff were not friendly. In the morning. I’m a morning person. Last time I stay at la Quetta Hotel .
1.0分
情侣出游
There were rodents in my room, the chair was eaten through and it was dirty with wires sticking out all over.
3.0分
商务出差
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Food was not good, not sure if that was eggs or some kind of white colored rice.
Hash browns were not fresh. Just not at all a good selection of food.
Bed was fine. Hotel is old but not bad for a nights stay.
2 vehicles were broken into by shattered glass in the back parking lot.
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酒店回复: Dear Charles,Thank you for sharing your feedback. We are sorry to hear that the breakfast did not meet your expectations. We understand how important a fresh and well prepared meal is to start the day, and we will be reviewing your comments with our team to improve the quality and selection.We are glad the bed met your expectations and that your overall stay was manageable for the night. Regarding the unfortunate incident in the parking lot, we have taken security concerns very seriously and have night patrolling actively working on measures to improve safety and monitoring on our property. We appreciate your input and hope to provide a better experience in the future.Regards,Quality Suites
1.0分
家庭亲子
The breakfast was the egg was cold and they gave fries for breakfast didn’t give ice the room wasn’t that great
1.0分
家庭亲子
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The lights in the room worked the first time I turned them on as soon as I turned them off then turned them on again they didn’t work. Had a lot of trouble with our door lock not accepting the room key.(did not touch key to my phone). The elevator took forever to open the door needs worked on.
1.0分
其他
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Smells like stinky feet when you enter The location. The elevator is missing peices, and no ac, the light doesn't work to let you know what floor your on, and the inspectionsticker in conveniently not located in the elevator. Hallway smells worse than entrance. Have to use extra card key to keep the room Power on.Wires exposed on the wall. Floors not vacuumed nor have the vents or ceiling lights been cleaned. Lighting is horrid, just 1 yellow light bulb in the lamp. Bathtub was not clean, looks like maintenance is working on something. Bedding had dark stains on it and ant bodies on it. The walls have suff marks all through out. The door latch has been broken in half.
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酒店回复: Dear Hazel,Thank you for taking the time to share your experience. We sincerely apologize for the condition in which you found your room and the public areas of the property. The concerns you mentioned — from cleanliness and maintenance to lighting and odor — are unacceptable and do not reflect the standards we are working to uphold.As new ownership and management, we are in the process of renovating and upgrading the property, and feedback like yours, while difficult to hear, is essential in helping us identify critical areas needing immediate attention. We take all of your comments seriously and have already communicated these issues to our housekeeping and maintenance teams to ensure they are thoroughly addressed.We understand how disappointing this stay must have been, and we truly regret the inconvenience it caused. Please know that we are committed to turning this property around, both inside and out, and we hope you might consider giving us another chance in the future once improvements are fully in place.If you would be open to discussing this further, please feel free to contact us directly. We would truly appreciate the opportunity to make it right.Sincerely,Quality Suites San Antonio Northeast
由于房间设施不符合我的预期，我被安排到另一家酒店，结果他们竟然收取了未使用的房间费用，而且费用也未达到我所期望的标准。他们的泳池坏了，而且由于工作人员少，安全问题也严重。此外，他们从未解决我的退款问题。服务很差，而且他们根本不接电话。体验很差。
服务很棒，我打电话的时候他们就帮我办理了退款，服务也很棒。
伟大的
One of the reasons I booked the hotel was for the hot tub and the pool and hot tub were closed no sign or anything saying that it was closed or when it would be back open. You should not advertise an amenity that you do not currently offer that’s called false advertisement. And also the breakfast is super basic for the price of the room no meat no bread options other than white toast
Room/bathroom clean-ish. Nothing plugged in. Nightstand across room. Floor wet in spots (?) Charging ports loose/not working in lamp between beds.
The morning breakfast was bad the waffle machine was burning the waffles and only one waffle maker for the hotel. The coffee was cold. Staff were not friendly. In the morning. I’m a morning person. Last time I stay at la Quetta Hotel .
There were rodents in my room, the chair was eaten through and it was dirty with wires sticking out all over.
Food was not good, not sure if that was eggs or some kind of white colored rice.
Hash browns were not fresh. Just not at all a good selection of food.
Bed was fine. Hotel is old but not bad for a nights stay.
2 vehicles were broken into by shattered glass in the back parking lot.
The breakfast was the egg was cold and they gave fries for breakfast didn’t give ice the room wasn’t that great
The lights in the room worked the first time I turned them on as soon as I turned them off then turned them on again they didn’t work. Had a lot of trouble with our door lock not accepting the room key.(did not touch key to my phone). The elevator took forever to open the door needs worked on.
Smells like stinky feet when you enter The location. The elevator is missing peices, and no ac, the light doesn't work to let you know what floor your on, and the inspectionsticker in conveniently not located in the elevator. Hallway smells worse than entrance. Have to use extra card key to keep the room Power on.Wires exposed on the wall. Floors not vacuumed nor have the vents or ceiling lights been cleaned. Lighting is horrid, just 1 yellow light bulb in the lamp. Bathtub was not clean, looks like maintenance is working on something. Bedding had dark stains on it and ant bodies on it. The walls have suff marks all through out. The door latch has been broken in half.