The location is great. Service was great. Bed was comfortable. Carpets need to be replaced. Starting to look dated. Needs to be refreshed. Health options at the buffet would be nice. For example fruit or yogurt would be nice.
1.0分
情侣出游
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Found a used bar of soap in the shower there was a bad smell in the room when we walked inside, found the garburator was giving off the smell. There was noodles left in the sink as well. Smelled like someone was smoking in one of the rooms. Wouldn’t stay here again or recommend it to anyone.
3.0分
家庭亲子
Carpet in halls in need of replacement. Lacking in toiletries supplied. More breakfast grains like hot and cold cereals and yogurt and fruit would be great
2.0分
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I didn't like that there was no house keeping; towels were thin and badly worn. Breakfast was minimal. Space around the bed was tight so it was difficult to access the bed; when requested a better room, we were told the rooms were all the same unless we upgrade for more $.
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酒店回复: We are sorry to hear that your experience was not best. We will address the issues with the team to improve. Thank you for your feedback. Have a wonderful day.
4.0分
家庭亲子
Rooms were nice but front desk staff was often unavailable
2.0分
情侣出游
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The room itself was stinky, beds aren't queen when you ask for a queen. The bed linen weren't very nice smelling. Smelled like dirty hair. The carpeting in room smelled like toe jams. Not good experience.
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酒店回复: Dear Karen, Thank you for your feedback. We're sorry to hear that your experience wasn't positive. We value your opinion and appreciate you sharing your concerns. If you have any other concerns, please feel to reach out to the hotel.
5.0分
情侣出游
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We chose Mainstay for the price, but found it excellent and met our needs well. I especially appreciated the later (11:30) checkout, and they were even flexible enough to give us a little longer. Thank you! The room could be a little bigger for having a kitchen and eating there, but it worked out OK for that. Walls are a little thin for noise, but not terrible.
酒店回复: Hello Paul,Thank you for staying with us and posting a review.
5.0分
情侣出游
Hotel does offer airport shuttle which is a plus . Walking distance to shopping and places to eat
酒店回复: Dear Lisa - Thank you for your comments and review.
3.0分
情侣出游
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The duvet was dirty and torn in multiple places. Drapes were falling off and you could see they had attempted to tape them to the wall unsuccessful. When we came forward with concerns about the duvet the front desk clerk was quick to correct the situation and said how embarrassing this was. I give her full credit for her response.
2.0分
其他
Affordable and breakfast was good, but over all rooms smelled like smoke, all common area carpets and walls very dirty.
The location is great. Service was great. Bed was comfortable. Carpets need to be replaced. Starting to look dated. Needs to be refreshed. Health options at the buffet would be nice. For example fruit or yogurt would be nice.
Found a used bar of soap in the shower there was a bad smell in the room when we walked inside, found the garburator was giving off the smell. There was noodles left in the sink as well. Smelled like someone was smoking in one of the rooms. Wouldn’t stay here again or recommend it to anyone.
Carpet in halls in need of replacement. Lacking in toiletries supplied. More breakfast grains like hot and cold cereals and yogurt and fruit would be great
I didn't like that there was no house keeping; towels were thin and badly worn. Breakfast was minimal. Space around the bed was tight so it was difficult to access the bed; when requested a better room, we were told the rooms were all the same unless we upgrade for more $.
Rooms were nice but front desk staff was often unavailable
The room itself was stinky, beds aren't queen when you ask for a queen. The bed linen weren't very nice smelling. Smelled like dirty hair. The carpeting in room smelled like toe jams. Not good experience.
We chose Mainstay for the price, but found it excellent and met our needs well. I especially appreciated the later (11:30) checkout, and they were even flexible enough to give us a little longer. Thank you! The room could be a little bigger for having a kitchen and eating there, but it worked out OK for that. Walls are a little thin for noise, but not terrible.
Hotel does offer airport shuttle which is a plus . Walking distance to shopping and places to eat
The duvet was dirty and torn in multiple places. Drapes were falling off and you could see they had attempted to tape them to the wall unsuccessful. When we came forward with concerns about the duvet the front desk clerk was quick to correct the situation and said how embarrassing this was. I give her full credit for her response.
Affordable and breakfast was good, but over all rooms smelled like smoke, all common area carpets and walls very dirty.