We were a little nervous when we pulled up to the property because it looked a little run down. But give this place a chance- the newly renovated rooms are excellent. It was appointed like a much more expensive hotel. The staff was also very friendly. We would stay here again if we ever pass through Big Spring again.
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酒店回复: Dear Guest, Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you were pleasantly surprised by the newly renovated rooms and found them to be excellent. Our team takes pride in providing a friendly and welcoming environment for our guests. We appreciate your kind words and look forward to welcoming you back if you ever visit Big Spring again. Sincerely, Hotel Manager
4.0分
家庭亲子
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The check in was quick and the clerk was nice, the room was clean and bed comfortable. We will stay again next time we are in the area. The only downside was the floor in the room was slick and I fell in the middle of the night.
1.0分
商务出差
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the paper with price that was email to me should match what they charge my card.. i use a company card to pay for this room and now i got to answer to my comany why the paper don't match the charge on the card
2.0分
其他
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The whole reason I booked this hotel was because the website said it had an indoor pool and an outdoor (seasonal) pool. Upon check in we discovered they have no indoor pool and the outdoor one is not operational (understandable being March). When I tried to get my money back because of false advertisement the manager refused. She was also on the rude side.
2.0分
商务出差
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Toilet clogged and had trouble flushing. Double charged for first stay and gave me the " run around". Second stay, the room smelled of urine. There was no shampoo in either room, just extra bottles of conditioner instead.
We were a little nervous when we pulled up to the property because it looked a little run down. But give this place a chance- the newly renovated rooms are excellent. It was appointed like a much more expensive hotel. The staff was also very friendly. We would stay here again if we ever pass through Big Spring again.
The check in was quick and the clerk was nice, the room was clean and bed comfortable. We will stay again next time we are in the area. The only downside was the floor in the room was slick and I fell in the middle of the night.
the paper with price that was email to me should match what they charge my card.. i use a company card to pay for this room and now i got to answer to my comany why the paper don't match the charge on the card
The whole reason I booked this hotel was because the website said it had an indoor pool and an outdoor (seasonal) pool. Upon check in we discovered they have no indoor pool and the outdoor one is not operational (understandable being March). When I tried to get my money back because of false advertisement the manager refused. She was also on the rude side.
Toilet clogged and had trouble flushing. Double charged for first stay and gave me the " run around". Second stay, the room smelled of urine. There was no shampoo in either room, just extra bottles of conditioner instead.