The management was great, but the bathroom lights did not work properly and there was no coffee pot in the room as promised.
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酒店回复: Thank you for your feedback and for recognizing our management team — we’re glad they made a positive impression during your stay.We apologize for the inconvenience caused by the bathroom lighting and the missing coffee pot. That’s not the experience we aim to provide, especially when amenities are expected. Your comments have been shared with our maintenance and housekeeping teams so we can ensure these details are addressed and corrected.We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a smoother, more enjoyable stay next time.
4.0分
家庭亲子
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Everything is fine. Gym had some no working equipment and AC was seemingly not working. Our checkin was ok but we were give a room with someone in it. Hotel staff took care of it for us immediately.
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酒店回复: Thank you for sharing your experience with us. I'm glad to hear that, overall, everything was fine and that our staff was able to quickly resolve the room assignment issue at check-in. That said, I apologize for the inconvenience of being initially assigned an occupied room—it’s certainly not the first impression we aim to give.I also appreciate your comments regarding the gym equipment and the AC. We’re currently reviewing those concerns with our maintenance team to ensure everything is in proper working order for future guests.Thank you again for your understanding and for choosing to stay with us. We hope to welcome you back soon for an even smoother experience.
3.0分
其他
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Comfort Inn decatur, Alabama.
The first room smelled like urine. They put us in a another room on the 2nd floor this time. That was okay, the floor needed vacuumed though. We won't be going back.
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酒店回复: Thank you for sharing your feedback. We are sorry to hear about the issues you experienced during your stay at our Comfort Inn in Decatur, Alabama.It is completely unacceptable that your first room had such a problem, and we apologize for the inconvenience and discomfort this caused. While we're glad we were able to move you to a different room, We are equally disappointed to hear that its cleanliness was also not up to our standards. This is not the experience we want for any of our guests.We take your comments very seriously and have already informed our housekeeping and management teams about the issues you raised. We will be conducting a thorough review of our cleaning procedures to ensure this doesn't happen again.
4.0分
其他
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I checked in late and service was fast and friendly. The hotel itself can use some upgrades. It's showing wear and tear. The showers were concerning. It looked like lots of hard water rust type stains on the walls. Glad I just slept and didn't have to shower. I felt like I would have needed a shower because of the shower and not because house keeping didn't do a good job, but because the property is dated.
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酒店回复: Thank you for your detailed feedback. We're glad to hear that your check-in experience was fast and friendly — our team works hard to provide a warm welcome no matter the hour.We also appreciate your comments about the condition of the property, especially the shower area. You're absolutely right — some parts of the hotel are showing their age, and we are currently reviewing plans for updates and renovations. Your feedback helps us prioritize where attention is most needed.We hope you'll consider staying with us again in the future so we can show you the improvements firsthand.
2.0分
其他
Poor room
Luckily, the bed was fine. Through smell, musty water damage on the ceiling. Back of the bathroom door was torn up.
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酒店回复: Thank you for sharing your experience. We're glad the bed was comfortable, but we’re very sorry to hear about the musty smell and the condition of the bathroom door. We take your concerns seriously and will address these maintenance issues promptly to improve the stay for future guests. We appreciate your honesty and hope to make it right if you decide to stay with us again.
5.0分
其他
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Air conditioning too much. Turned it off and turned on the heat despite the constant 97 degree weather. Gym was nice. Had enough to work with. Better than other places ive stayed
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酒店回复: Thank you for your feedback! We're glad you enjoyed the gym and found it well-equipped. We apologize for the inconvenience with the air conditioning and heating settings—your comfort is important to us, and we’ll share your comments with our maintenance team to ensure the system works more intuitively.We appreciate you choosing to stay with us and hope to see you again on your next visit!
2.0分
情侣出游
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Thought room smelled smoky. Asked to change but told none other available. Then noticed missing smoke detector on ceiling. Handicapped bathroom so no counter space. Light above sink kept flickering. Used mirror in hallway instead. Breakfast- Eggs cold. Muffins very dry.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the smoky smell in your room and the inconvenience caused by the missing smoke detector and flickering light. Your safety and comfort are our top priorities, and we’re addressing these issues with our maintenance team immediately.We also regret that your breakfast did not meet expectations. We will work with our food service team to improve the quality and temperature of our offerings.Thank you for your valuable feedback, and we hope to have the opportunity to provide you with a much better experience in the future.
3.0分
家庭亲子
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Staff was super friendly. Room had a funny smell. The carpet and curtains need replacing (probably where the smells are coming from). The bed however was super comfy. No smart TV.
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酒店回复: We’re glad to hear you enjoyed the friendly service from our team and had a comfortable night’s sleep — that means a lot to us!We do apologize for the unpleasant odor and appreciate you pointing out the need for updates to the carpet and curtains. Your comments have been shared with our housekeeping and maintenance teams for review. We also appreciate the note about the TV and will keep that in mind as we plan future upgrades.We hope to have the opportunity to welcome you back for an even better experience.
1.0分
其他
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Worst experience ever
We were unable to stay. The room above ours was leaking from there bathroom into ours. Looking at the ceiling it was not the first time. We were given another room that had not been cleaned and we were not sure if someone was still in there when we opened the door. So at 11:00 at night we were out trying to find a new hotel. I am now trying to get my money back, but the manager will not call me back.
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酒店回复: We’re very sorry to hear about your recent experience, and we sincerely apologize for the unacceptable conditions you encountered. What you described is far below the standards we aim to uphold, and we completely understand your frustration — especially at such a late hour.It’s extremely concerning to hear that the first room had a leak from above and that the second room was not properly cleaned or secured. This is not the experience we want for any of our guests, and we deeply regret the inconvenience and stress this caused you.We also apologize for the delay in communication regarding your refund.
1.0分
家庭亲子
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Room smelled like sour mop water. Furniture and bathroom door had severe wear. The "gym" equipment was tore up with parts missing that didnt work properly. Then we woke up to our bathroom flooded because of a pipe broken 2 floors up.
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酒店回复: We sincerely apologize for the unpleasant experience you had during your stay. The issues you described with the room smell, furniture condition, gym equipment, and especially the bathroom flooding are unacceptable. We appreciate you bringing these matters to our attention and will address them with our maintenance and housekeeping teams immediately to ensure this does not happen again. Thank you for your feedback, and we hope to have the opportunity to provide you with a much improved stay in the future.
The management was great, but the bathroom lights did not work properly and there was no coffee pot in the room as promised.
Everything is fine. Gym had some no working equipment and AC was seemingly not working. Our checkin was ok but we were give a room with someone in it. Hotel staff took care of it for us immediately.
Comfort Inn decatur, Alabama.
The first room smelled like urine. They put us in a another room on the 2nd floor this time. That was okay, the floor needed vacuumed though. We won't be going back.
I checked in late and service was fast and friendly. The hotel itself can use some upgrades. It's showing wear and tear. The showers were concerning. It looked like lots of hard water rust type stains on the walls. Glad I just slept and didn't have to shower. I felt like I would have needed a shower because of the shower and not because house keeping didn't do a good job, but because the property is dated.
Poor room
Luckily, the bed was fine. Through smell, musty water damage on the ceiling. Back of the bathroom door was torn up.
Air conditioning too much. Turned it off and turned on the heat despite the constant 97 degree weather. Gym was nice. Had enough to work with. Better than other places ive stayed
Thought room smelled smoky. Asked to change but told none other available. Then noticed missing smoke detector on ceiling. Handicapped bathroom so no counter space. Light above sink kept flickering. Used mirror in hallway instead. Breakfast- Eggs cold. Muffins very dry.
Staff was super friendly. Room had a funny smell. The carpet and curtains need replacing (probably where the smells are coming from). The bed however was super comfy. No smart TV.
Worst experience ever
We were unable to stay. The room above ours was leaking from there bathroom into ours. Looking at the ceiling it was not the first time. We were given another room that had not been cleaned and we were not sure if someone was still in there when we opened the door. So at 11:00 at night we were out trying to find a new hotel. I am now trying to get my money back, but the manager will not call me back.
Room smelled like sour mop water. Furniture and bathroom door had severe wear. The "gym" equipment was tore up with parts missing that didnt work properly. Then we woke up to our bathroom flooded because of a pipe broken 2 floors up.