The breakfast was limited and the property was in poor shape. I never did see a spa. The upkeep of the property was neglected. The shower rod was ready to fall off the wall. The toilet seat was off center. Just lack of upkeep on the Super 8 property. Will not stay at this location again.
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酒店回复: Dear Michael,We sincerely apologize that your stay did not meet your expectations. We take feedback like yours very seriously and are addressing the maintenance and cleanliness issues you mentioned to ensure a better experience for our guests. Thank you for bringing these concerns to our attention, and we hope you might consider giving us another chance in the future.
4.0分
其他
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Staff was good, didn’t eat breakfast or use the spa. I feel some items in the room could have been cleaner, such as the remote and switches. Also, my key card had what appeared to be dried food on it. Bed was comfortable and hotel relatively quiet. Would stay again.
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酒店回复: Dear Teresa,Thank you for taking the time to share your feedback. We’re happy to hear that you enjoyed a comfortable stay and found our staff welcoming. At the same time, we sincerely apologize for the cleanliness concerns you mentioned regarding the remote, switches, and key card. Your comments are valuable, and we’ll address these details with our team to ensure improvements are made.We’re glad to know you would consider staying with us again, and we look forward to welcoming you back for an even better experience.
3.0分
商务出差
Nothing special about it. No cable for tv. Had tv apps can use if had screaming accounts
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酒店回复: Hello Daniel,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the TV services provided. Our amenities can vary, and we appreciate your input as it helps us to continue improving our guest experience. We hope you consider staying with us again for a more enjoyable visit in the future.
4.0分
其他
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For the price it was nice motel. No frills but that was okay for me. Breakfast was good, staff were friendly, age & ondition of the property could use some updating.
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酒店回复: Hello Marj, Thank you for sharing your thoughts on your recent stay. We’re glad to hear you enjoyed the breakfast and found our staff to be friendly. Your feedback regarding the property's condition is valuable, and we appreciate your input as it helps us continually assess areas for improvement. We hope you'll consider staying with us again in the future to see any changes we may implement.
1.0分
朋友出游
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Booked a two queen bed room, upon arrival only had a kind bed for 4 people, said there were none available but then said we could have a second king room for double the price that I paid originally, bathroom was so dirty we didn’t feel comfortable taking a shower
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酒店回复: Hello Sarah,Thank you for sharing your feedback regarding your recent stay. We understand how important it is for guests to have the right accommodations and a clean environment. Your comments about the cleanliness and room availability will be taken into consideration for future improvements. We appreciate your insights and hope you will consider staying with us again to see enhancements made based on guest feedback.
5.0分
其他
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The stay was good the front desk staff was really nice and was accommodating when I needed to switch rooms the hotel was close to a lot of places like Walmart and Marshall which was great
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酒店回复: Dear Jasmide,Thank you for your kind review! We're glad you had a good stay and that our front desk team was able to assist with your room switch. It's great to hear that our convenient location near shops like Walmart and Marshalls was a plus for you. We hope to welcome you back again soon!
4.0分
商务出差
There were a lot of replacement beds frames in the hallway. Not a big problem, but a bit annoying. The clerk could hardly speaks even a bit of english.
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酒店回复: Dear Mike,Thank you for your recent stay and for taking the time to share your feedback. We're glad to hear you had an overall positive experience and appreciate your 8/10 rating.We apologize for the inconvenience caused by the replacement bed frames in the hallway. We understand that can be disruptive, and we’re working to complete updates as quickly and quietly as possible. Additionally, we appreciate your comment about communication and will ensure our team receives additional support and training to improve guest interactions.We value your input and hope to welcome you back for an even smoother stay in the future.
5.0分
其他
Nice Stay! Check in went easy. Room was clean
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酒店回复: Dear Jessica,Thank you for your wonderful review! We’re thrilled to hear that check-in was easy and your room was clean. We look forward to welcoming you back for another great stay soon!
1.0分
商务出差
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Dirty room with sticky floors, visibly stained bedsheets, and wouldn't have used the shower if I stayed. Staff member wearing flip flops sitting in the lobby couch picking at his bare feet. I will never stay at any Motel 8 EVER.
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酒店回复: Dear Ruben,Thank you for sharing your feedback. I sincerely apologize for the unpleasant experience you had during your stay with us. Cleanliness and professionalism are of utmost importance to us, and it’s disappointing to hear that we did not meet your expectations. I understand your concerns regarding the condition of the room and the behavior of our staff member. This is certainly not the standard we strive to uphold, and I will be addressing these issues with our team to ensure they do not happen again.Please know that your experience is not typical of the high standards we aim for, and we are taking steps to improve. I truly hope you will reconsider and give us the opportunity to make it right in the future.
3.0分
商务出差
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Terrible so called breakfast. waffle maker, old bread, horrible self-dispense coffee machine, don't think it was even real coffee. Could not have any after the first day
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酒店回复: Hello Richard,We appreciate you taking the time to share your feedback with us. We regret to hear that the breakfast did not meet your expectations and we will certainly share your comments with the relevant team for further review. We strive to continuously improve our services to provide an enjoyable experience for all our guests.
The breakfast was limited and the property was in poor shape. I never did see a spa. The upkeep of the property was neglected. The shower rod was ready to fall off the wall. The toilet seat was off center. Just lack of upkeep on the Super 8 property. Will not stay at this location again.
Staff was good, didn’t eat breakfast or use the spa. I feel some items in the room could have been cleaner, such as the remote and switches. Also, my key card had what appeared to be dried food on it. Bed was comfortable and hotel relatively quiet. Would stay again.
Nothing special about it. No cable for tv. Had tv apps can use if had screaming accounts
For the price it was nice motel. No frills but that was okay for me. Breakfast was good, staff were friendly, age & ondition of the property could use some updating.
Booked a two queen bed room, upon arrival only had a kind bed for 4 people, said there were none available but then said we could have a second king room for double the price that I paid originally, bathroom was so dirty we didn’t feel comfortable taking a shower
The stay was good the front desk staff was really nice and was accommodating when I needed to switch rooms the hotel was close to a lot of places like Walmart and Marshall which was great
There were a lot of replacement beds frames in the hallway. Not a big problem, but a bit annoying. The clerk could hardly speaks even a bit of english.
Nice Stay! Check in went easy. Room was clean
Dirty room with sticky floors, visibly stained bedsheets, and wouldn't have used the shower if I stayed. Staff member wearing flip flops sitting in the lobby couch picking at his bare feet. I will never stay at any Motel 8 EVER.
Terrible so called breakfast. waffle maker, old bread, horrible self-dispense coffee machine, don't think it was even real coffee. Could not have any after the first day