The breakfast was limited and the property was in poor shape. I never did see a spa. The upkeep of the property was neglected. The shower rod was ready to fall off the wall. The toilet seat was off center. Just lack of upkeep on the Super 8 property. Will not stay at this location again.
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酒店回复: Dear Michael,We sincerely apologize that your stay did not meet your expectations. We take feedback like yours very seriously and are addressing the maintenance and cleanliness issues you mentioned to ensure a better experience for our guests. Thank you for bringing these concerns to our attention, and we hope you might consider giving us another chance in the future.
4.0分
其他
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Staff was good, didn’t eat breakfast or use the spa. I feel some items in the room could have been cleaner, such as the remote and switches. Also, my key card had what appeared to be dried food on it. Bed was comfortable and hotel relatively quiet. Would stay again.
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酒店回复: Dear Teresa,Thank you for taking the time to share your feedback. We’re happy to hear that you enjoyed a comfortable stay and found our staff welcoming. At the same time, we sincerely apologize for the cleanliness concerns you mentioned regarding the remote, switches, and key card. Your comments are valuable, and we’ll address these details with our team to ensure improvements are made.We’re glad to know you would consider staying with us again, and we look forward to welcoming you back for an even better experience.
1.0分
其他
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First room too smoky. Second room lock didnt function the door could be accessed by simply pushing it open. Towels need updating. Bathroom doors destroyed. Hair on the pillows and bedsheets along with makeup.
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酒店回复: Dear Natasha,We sincerely apologize for the issues you experienced during your stay. The conditions you described, including the smoky room, door lock problems, and cleanliness concerns, are not acceptable and do not reflect our standards. We appreciate you bringing these matters to our attention, and we will be addressing them with our team to ensure they are corrected immediately.We understand your frustration and regret that your stay was not enjoyable. Thank you for your feedback, as it helps us improve the experience for all our guests.
3.0分
商务出差
Nothing special about it. No cable for tv. Had tv apps can use if had screaming accounts
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酒店回复: Hello Daniel,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the TV services provided. Our amenities can vary, and we appreciate your input as it helps us to continue improving our guest experience. We hope you consider staying with us again for a more enjoyable visit in the future.
4.0分
其他
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For the price it was nice motel. No frills but that was okay for me. Breakfast was good, staff were friendly, age & ondition of the property could use some updating.
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酒店回复: Hello Marj, Thank you for sharing your thoughts on your recent stay. We’re glad to hear you enjoyed the breakfast and found our staff to be friendly. Your feedback regarding the property's condition is valuable, and we appreciate your input as it helps us continually assess areas for improvement. We hope you'll consider staying with us again in the future to see any changes we may implement.
1.0分
朋友出游
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Booked a two queen bed room, upon arrival only had a kind bed for 4 people, said there were none available but then said we could have a second king room for double the price that I paid originally, bathroom was so dirty we didn’t feel comfortable taking a shower
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酒店回复: Hello Sarah,Thank you for sharing your feedback regarding your recent stay. We understand how important it is for guests to have the right accommodations and a clean environment. Your comments about the cleanliness and room availability will be taken into consideration for future improvements. We appreciate your insights and hope you will consider staying with us again to see enhancements made based on guest feedback.
3.0分
家庭亲子
Looked old and was in need of repair and updates.
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酒店回复: Thank you for sharing your feedback. We understand that some areas of the property may feel dated, and we appreciate your observations. Our team takes guest input seriously and continues to focus on maintaining the facilities to ensure a safe and comfortable stay. We hope that despite these concerns, you were able to enjoy certain aspects of your visit and the service provided by our staff.
5.0分
其他
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The stay was good the front desk staff was really nice and was accommodating when I needed to switch rooms the hotel was close to a lot of places like Walmart and Marshall which was great
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酒店回复: Dear Jasmide,Thank you for your kind review! We're glad you had a good stay and that our front desk team was able to assist with your room switch. It's great to hear that our convenient location near shops like Walmart and Marshalls was a plus for you. We hope to welcome you back again soon!
4.0分
商务出差
There were a lot of replacement beds frames in the hallway. Not a big problem, but a bit annoying. The clerk could hardly speaks even a bit of english.
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酒店回复: Dear Mike,Thank you for your recent stay and for taking the time to share your feedback. We're glad to hear you had an overall positive experience and appreciate your 8/10 rating.We apologize for the inconvenience caused by the replacement bed frames in the hallway. We understand that can be disruptive, and we’re working to complete updates as quickly and quietly as possible. Additionally, we appreciate your comment about communication and will ensure our team receives additional support and training to improve guest interactions.We value your input and hope to welcome you back for an even smoother stay in the future.
5.0分
其他
Nice Stay! Check in went easy. Room was clean
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酒店回复: Dear Jessica,Thank you for your wonderful review! We’re thrilled to hear that check-in was easy and your room was clean. We look forward to welcoming you back for another great stay soon!
The breakfast was limited and the property was in poor shape. I never did see a spa. The upkeep of the property was neglected. The shower rod was ready to fall off the wall. The toilet seat was off center. Just lack of upkeep on the Super 8 property. Will not stay at this location again.
Staff was good, didn’t eat breakfast or use the spa. I feel some items in the room could have been cleaner, such as the remote and switches. Also, my key card had what appeared to be dried food on it. Bed was comfortable and hotel relatively quiet. Would stay again.
First room too smoky. Second room lock didnt function the door could be accessed by simply pushing it open. Towels need updating. Bathroom doors destroyed. Hair on the pillows and bedsheets along with makeup.
Nothing special about it. No cable for tv. Had tv apps can use if had screaming accounts
For the price it was nice motel. No frills but that was okay for me. Breakfast was good, staff were friendly, age & ondition of the property could use some updating.
Booked a two queen bed room, upon arrival only had a kind bed for 4 people, said there were none available but then said we could have a second king room for double the price that I paid originally, bathroom was so dirty we didn’t feel comfortable taking a shower
Looked old and was in need of repair and updates.
The stay was good the front desk staff was really nice and was accommodating when I needed to switch rooms the hotel was close to a lot of places like Walmart and Marshall which was great
There were a lot of replacement beds frames in the hallway. Not a big problem, but a bit annoying. The clerk could hardly speaks even a bit of english.
Nice Stay! Check in went easy. Room was clean