酒店回复: Dear Manuel, Thank you for the outstanding review of your recent stay at Comfort Suites Rochester Henrietta University Area. I will be sure to share your kind comments with the staff, as they love receiving feedback. We cannot wait to have you back as our guests and continue to "wow" you.
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Carlos, Thank you for taking the time to let us know how we are doing. We hope you visit us the next time you are in the area and give us another chance to "WOW' you!
5.0分
家庭亲子
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The property was old and run down This property allows big dogs to stay which is not sanitary. If The sheets and towels were dirty. There was mold in the bathroom. The room had several bugs. I would not recommend anyone to stay at this property.
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酒店回复: Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.
1.0分
家庭亲子
Horrible, dirty molded rooms. God knows we were so unhappy, uncomfortable. I regret going and picking this place.
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酒店回复: Dear Christal, We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.
5.0分
其他
The room was very clean and the person at the front desk was very friendly thank you I would definitely recommend a friend
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酒店回复: Dear Joan, Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Comfort Suites Rochester Henrietta University Area.
2.0分
商务出差
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The room was clean but we couldn’t control the temperature and it got very warm. The room was ADA compliant but not conducive. It had a walk-in shower but the shower head would not stay in place so water got everywhere. Also there was a hole in the wall where the outlet was next to the sink. It seemed very dangerous and an easy fix.
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酒店回复: Dear Allison, Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.
1.0分
其他
Bugs on windows & room in general. Bed sheets were dirty. Blood on bathroom garbage bin.
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酒店回复: Dear Shannelle, We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.
3.0分
家庭亲子
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It was dreary, staff was not friendly, they charge $25 to check in early. I've never experienced that anywhere. If a room is available they always give it to you.AND THEY CHARGED TO PARK! You park in their ample parking lot and you have to pay for it. Absolutely ridiculous.
I would never stay here again.
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酒店回复: Dear Edna, Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.
4.0分
其他
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Everything about the hotel was accommodating clean and friendly service. There were only a few things that I was disappointed about. 1.) I was charged a parking fee the day after I checked out this was not told to me and I felt it to be rediculous for the amount of money paid for one night to be charged a parking fee in the hotel parking lot. 2.) the pool was not heated it was too cold. Other than that I had no issues check in was pretty easy and fast.
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酒店回复: Dear Tina, I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.
方便舒适！不错
环境优美，服务也非常好。
好的
The property was old and run down This property allows big dogs to stay which is not sanitary. If The sheets and towels were dirty. There was mold in the bathroom. The room had several bugs. I would not recommend anyone to stay at this property.
Horrible, dirty molded rooms. God knows we were so unhappy, uncomfortable. I regret going and picking this place.
The room was very clean and the person at the front desk was very friendly thank you I would definitely recommend a friend
The room was clean but we couldn’t control the temperature and it got very warm. The room was ADA compliant but not conducive. It had a walk-in shower but the shower head would not stay in place so water got everywhere. Also there was a hole in the wall where the outlet was next to the sink. It seemed very dangerous and an easy fix.
Bugs on windows & room in general. Bed sheets were dirty. Blood on bathroom garbage bin.
It was dreary, staff was not friendly, they charge $25 to check in early. I've never experienced that anywhere. If a room is available they always give it to you.AND THEY CHARGED TO PARK! You park in their ample parking lot and you have to pay for it. Absolutely ridiculous.
I would never stay here again.
Everything about the hotel was accommodating clean and friendly service. There were only a few things that I was disappointed about. 1.) I was charged a parking fee the day after I checked out this was not told to me and I felt it to be rediculous for the amount of money paid for one night to be charged a parking fee in the hotel parking lot. 2.) the pool was not heated it was too cold. Other than that I had no issues check in was pretty easy and fast.