This place is like a shelter. People live there. There are no cameras. Very un safe. Breakfast ran out in one hour. People was pulling up to breakfast that wasn’t staying at the hotel.
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酒店回复: Dear Darnell, Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.
3.0分
其他
Price ok w a special rate, AC decent, hallway rugs and breakfast chairs disgusting/worn/frayed, beds/pillows comfy.
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酒店回复: Dear Regina, Thank you for your review and for your recent stay. We are happy that you had a good stay overall. I will work with my staff to address the issues that you encountered. It is our goal to make sure all our guests have an enjoyable stay. We hope that you stay with us again when you return to the Rochester area.
4.0分
其他
Cracker barrel is in front of the hotel and many places to shop or eat and drink availability. Wally World is close by too.
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酒店回复: Dear Markeisha, Thank you for your recent stay and reviewing your stay at Comfort Suites Rochester Henrietta University Area. I'm pleased to hear that we exceeded your expectations, and we look forward to seeing you again on your next visit to the Rochester area.
5.0分
情侣出游
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This was one of the best experiences we've had while traveling. Thick heavy door blocked out any possible noise while the room itself was clean and comfortable. Nice pool and helpful staff. I would definitely stay here again and I do not say that about hotels very often. Great place!
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酒店回复: Dear Edmund, Thank you for your recent stay with Comfort Suites Rochester Henrietta University Area and for taking the time to review the hotel. We appreciate the outstanding review, and the kind comments you have mentioned. We are happy that you enjoyed your stay with us. We will see you on your next visit to Rochester.
3.0分
其他
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There was a small leak behind the toilet. I told them about it, but nobody did anything. I wanted to use the hotel computer to check in for my flight and the front desk couldn’t tell me the password to use it. Front desk staff were very short, housekeeping was very friendly.
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酒店回复: Dear Lorrayne, Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our housekeeping staff so we can improve. I hope you'll give us another chance in the future.
3.0分
家庭亲子
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The Wi-Fi didint work the A.C didnt work even when they tolde they was going to send someone up to fix it nobody show up the phone in the room wasnt even connected and to top it off when i booking it thru ypur company it one $329 when i got there i was charge $369
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酒店回复: Dear Jeter, Thank you for taking the time to let us know how we are doing. I have shared your feedback with my staff, and we are working to correct your concerns. We hope you visit us the next time you are in the area and give us another chance to "WOW' you!
2.0分
家庭亲子
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Room smelled like smoke. AC filters were filthy so I cleaned them myself. Carpeting was filthy. Mold on ceiling. Side door to by stairwell was left open. It seems like workers were staying in rooms to sleep overnight. Breakfast was not opened at 6 AM as promised. No coffee was available. When breakfast was served, food was sparse. Syrup for waffles tasted spoiled.
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酒店回复: Dear Dennis, Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.
4.0分
其他
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Good for college visits.
The floors are thin. So be prepared to hear the footsteps of the people upstairs. A bit annoying. Beds are comfortable the pool always has kids in it almost like big parties. So it can be loud. Overall a good value if your in the area for college visits
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酒店回复: Dear Lynne, Thank you for taking the time to post a review of your stay with Comfort Suites Rochester Henrietta University Area. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Rochester.
5.0分
其他
The housekeeping staff was so polite and friendly. The person at the front desk at check in was pleasant to speak with.
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酒店回复: Dear Joanie, Thank you for the outstanding review of your recent stay at Comfort Suites Rochester Henrietta University Area. I will be sure to share your kind comments with the staff, as they love receiving feedback. We cannot wait to have you back as our guests and continue to "wow" you.
方便舒适！不错
This place is like a shelter. People live there. There are no cameras. Very un safe. Breakfast ran out in one hour. People was pulling up to breakfast that wasn’t staying at the hotel.
Price ok w a special rate, AC decent, hallway rugs and breakfast chairs disgusting/worn/frayed, beds/pillows comfy.
Cracker barrel is in front of the hotel and many places to shop or eat and drink availability. Wally World is close by too.
This was one of the best experiences we've had while traveling. Thick heavy door blocked out any possible noise while the room itself was clean and comfortable. Nice pool and helpful staff. I would definitely stay here again and I do not say that about hotels very often. Great place!
There was a small leak behind the toilet. I told them about it, but nobody did anything. I wanted to use the hotel computer to check in for my flight and the front desk couldn’t tell me the password to use it. Front desk staff were very short, housekeeping was very friendly.
The Wi-Fi didint work the A.C didnt work even when they tolde they was going to send someone up to fix it nobody show up the phone in the room wasnt even connected and to top it off when i booking it thru ypur company it one $329 when i got there i was charge $369
Room smelled like smoke. AC filters were filthy so I cleaned them myself. Carpeting was filthy. Mold on ceiling. Side door to by stairwell was left open. It seems like workers were staying in rooms to sleep overnight. Breakfast was not opened at 6 AM as promised. No coffee was available. When breakfast was served, food was sparse. Syrup for waffles tasted spoiled.
Good for college visits.
The floors are thin. So be prepared to hear the footsteps of the people upstairs. A bit annoying. Beds are comfortable the pool always has kids in it almost like big parties. So it can be loud. Overall a good value if your in the area for college visits
The housekeeping staff was so polite and friendly. The person at the front desk at check in was pleasant to speak with.