酒店回复: Dear Evel,Thank you for taking the time to share your experience with us at Super 8 by Wyndham Lake Charles Northeast. We sincerely apologize for any inconvenience caused by our staff knocking on your door before the standard check-out time. We understand how this could disrupt your stay and we appreciate your patience in this matter. We will address your concerns with our team to improve our service in this regard. We hope you will consider staying with us again in the future so we can provide you with the excellent experience that you deserve.Warm Regards,General ManagerSuper 8 by Wyndham Lake Charles Northeast
3.0分
其他
原文
翻译提供方：Google
房间很脏
进入一个房间真是太可惜了，闻起来像香烟烟雾（或杂草），浴室也很脏。
展开
酒店回复: Dear Manuel,Thank you for taking the time to leave your feedback. We deeply regret to hear that your experience at Super 8 by Wyndham Lake Charles Northeast did not meet your expectations. We understand that cleanliness and a fresh atmosphere are vital for a comfortable stay and we're sorry that we fell short in these areas during your visit.We want to assure you that we take our guests' feedback very seriously. It helps us understand the areas where we need to improve. Your comments have been shared with our housekeeping team and we are taking necessary steps to ensure similar issues do not occur in the future. We hope that you will give us another chance to provide you with a superior experience on your next visit.Warm Regards,Guest Relations Manager.
4.0分
其他
原文
翻译提供方：Google
住宿的好地方
展开
酒店回复: Gracias por tu reseña y por tomarte el tiempo de compartir tu experiencia en Super 8 by Wyndham Lake Charles Northeast. Nos alegra saber que encontraste nuestro hotel como un buen lugar para tu estancia. Tu opinión es muy valiosa para nosotros y apreciamos que hayas destacado lo que te gustó. Siempre estamos trabajando para mejorar y ofrecer un servicio y una experiencia excepcionales a nuestros huéspedes. Si hay algo más que crees que podríamos hacer para mejorar tu experiencia en el futuro, no dudes en hacérnoslo saber.Esperamos tener la oportunidad de recibirte nuevamente en tu próxima visita a Lake Charles.
Nonworking hair dryer, toilet leaks on floor, unable to close bathroom door due to damage, linoleum floor seemed sticky
展开
酒店回复: Dear Bonnie, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you encountered during your stay, including the issues with the hair dryer, leaking toilet, and the bathroom door. We understand how these matters can affect your experience, and we appreciate your bringing them to our attention. Your comments about the linoleum floor will also be addressed, as cleanliness is a priority for us. We value your input and hope to provide you with a more comfortable experience in the future.
1.0分
其他
展开
Parking was full of bikers who just partied, broken beer bottles, tthwm slamming doors and not one member of staff dis anything about it.. They took up handicap spaces in which my father has both legs missing had to be assisted to his room because he could not fit his wheel chair..
展开
酒店回复: Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about the issues you encountered during your stay, particularly regarding the parking situation and the noise disturbances. We understand how important it is for our guests, especially those with mobility challenges, to have accessible accommodations and a peaceful environment.We regret that our staff did not meet your expectations in addressing these concerns. Your feedback is invaluable, and we will ensure that it is shared with our team to improve our services moving forward. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.
我不知道为什么他们从上午 10 点就敲门，如果你预订的时候应该明确我只会在那里呆一天，而且每个人都知道退房时间是上午 11 点😡😡😡😡
房间很脏
进入一个房间真是太可惜了，闻起来像香烟烟雾（或杂草），浴室也很脏。
住宿的好地方
公平的成本效益比
从您进入直到您离开都享受良好的待遇
一切都非常快，我真的推荐它非常平静
不错的酒店，可以过夜
非常好
Nonworking hair dryer, toilet leaks on floor, unable to close bathroom door due to damage, linoleum floor seemed sticky
Parking was full of bikers who just partied, broken beer bottles, tthwm slamming doors and not one member of staff dis anything about it.. They took up handicap spaces in which my father has both legs missing had to be assisted to his room because he could not fit his wheel chair..