酒店回复: Thanks for taking time to review our property. We apologized for any inconvenient. Your comments forwarded to appropriate department for necessary action. Hope your next stay will be pleasant surprise for you. We appreciate your business. Thank you again.
2.0分
情侣出游
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Staff was friendly but the room was very unclean. It was tidy and had clearly been cleaned by the calking in the bathroom had mold/mildew growing and there were several water damage spots in the ceiling and walls plus a stain in the comforter.
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酒店回复: Dear Guest, Thank you for spare time to review our property. We apologized for the stay not exceeding to your expectation. Your satisfaction is important to us and we used your feedback to improve our services. Hope your next stay with us will be a pleasant surprise for you. We appreciate your business. thank you.
2.0分
家庭亲子
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We chose this place because of higher ratings and price and provided pictures, all turned out to be illusions. The rooms opened to the outside with large gaps under the doors that let bugs in. The rooms had dead bugs, other debris on the floors, toilet seat had diarrhea on inside seat lid and underneath, and dust everywhere as well as spattering all over the mirror. In the 2nd room things weren't any better with piles of dead bugs and live spiders around windows. Obviously the staff does not clean... the only positive was that the Bed was comfortable. I'm a tolelerant uncomplaining person normally, but this place was filthy (and in more than one room) and I have to let others know... DON'T STAY HERE!
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酒店回复: Dear Guest, We are very sorry that accommodation was not to your satisfaction. We apologized for any inconvenient. We forward your remarks to appropriate department for further necessary action. Hope your next stay us will be a pleasant surprise for you. We appreciate your business. Thank you.
5.0分
其他
Love!
The lady at the front office was so sweet and kind! The rooms were nice and clean and comfortable!
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酒店回复: Thank you for reviewing our property. Your kind comments encourages us to improve our services. We appreciate your business and looking forward to serve you again.
3.0分
其他
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one night stay
Checked in late. First room had a bug in it and floor was dirty. Manager was nice and gave us another room.The room had some surface dusty, but clean. Beds were comfortable. Breakfast was ok. Cereal, packaged cinnamon coffee cake, coffee, juice. Ate at steakhouse closeby only option except if you wanted to drive again.
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酒店回复: Thank you for spare time to review our property. We always welcome comments from our guest in order to improve our services. We are sorry and apologized for any inconvenient. We appreciate your business and looking forward to serve you better next time. Thanks again.
5.0分
其他
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Great Stay - We will be back!
We are in the area frequently because of family. We have tried most hotel/motel properties in the area and find the nicest properties have rates higher than we want to pay.
This was the nicest property we've ever seen at this price range. We were very happy with this hotel.The staff was responsive to our requests. Rooms were clean; the bed and bedding were comfortable. The room furnishings seem very new. We will definitely stay here in the future.
The parking areas are extremely well lit at night which we love. This hotel has easier access on and off of Hwy 69 than the majority of the properties on the hwy.
This is our new favorite hotel in McAlester!!
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4.0分
情侣出游
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Overall Stay was good, stayed 1 night we encountered a roach upon entering room but it was already dead, and upon waking up for our checkout we found another roach which had died and was not there the night before. We suspect it was the fact that the gap between the door and the floor is pretty open. Overall quality of everything else was decent, never tried the breakfast though, only real issue I could see is small towels but it’s not a huge dealbreaker overall decent value for money.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
3.0分
家庭亲子
Room was okay. Shower has low water pressure and take a long time to warm up. Staff is friendly.
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酒店回复: We appreciate your feedback and will utilize your comments to enhance our property.
1.0分
其他
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Horrible
First room we were given gad dried blood stains on the duvet. Moved rooms and the second room was cleaner but NOT clean. The toilet had dried pee left on the rim. Hair everywhere. The staff absolutely gave no cares about the cleanliness of the place, was rude with me when i called it out. But the worst of all was the so called continental breakfast! Stale cereal and old bagels. Gross. Absolutely will NEVER book here again
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2.0分
其他
Dirty
The floor was dirty like it had not been swept. The sheets and comforters had stains.
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酒店回复: Dear guest, Thanks for taking time to review our property. WE are very sorry that accommodation not meet to your expectations. We apologized for any inconvenient. We forward your remarks to appropriate department for further necessary action. Hope your next stay with us will be a pleasant surprise for you. We appreciate your business. Thanks again.
它有潜力，设施和家具都很好，但房间缺乏维护和/或清洁。
Staff was friendly but the room was very unclean. It was tidy and had clearly been cleaned by the calking in the bathroom had mold/mildew growing and there were several water damage spots in the ceiling and walls plus a stain in the comforter.
We chose this place because of higher ratings and price and provided pictures, all turned out to be illusions. The rooms opened to the outside with large gaps under the doors that let bugs in. The rooms had dead bugs, other debris on the floors, toilet seat had diarrhea on inside seat lid and underneath, and dust everywhere as well as spattering all over the mirror. In the 2nd room things weren't any better with piles of dead bugs and live spiders around windows. Obviously the staff does not clean... the only positive was that the Bed was comfortable. I'm a tolelerant uncomplaining person normally, but this place was filthy (and in more than one room) and I have to let others know... DON'T STAY HERE!
Love!
The lady at the front office was so sweet and kind! The rooms were nice and clean and comfortable!
one night stay
Checked in late. First room had a bug in it and floor was dirty. Manager was nice and gave us another room.The room had some surface dusty, but clean. Beds were comfortable. Breakfast was ok. Cereal, packaged cinnamon coffee cake, coffee, juice. Ate at steakhouse closeby only option except if you wanted to drive again.
Great Stay - We will be back!
We are in the area frequently because of family. We have tried most hotel/motel properties in the area and find the nicest properties have rates higher than we want to pay.
This was the nicest property we've ever seen at this price range. We were very happy with this hotel.The staff was responsive to our requests. Rooms were clean; the bed and bedding were comfortable. The room furnishings seem very new. We will definitely stay here in the future.
The parking areas are extremely well lit at night which we love. This hotel has easier access on and off of Hwy 69 than the majority of the properties on the hwy.
This is our new favorite hotel in McAlester!!
Overall Stay was good, stayed 1 night we encountered a roach upon entering room but it was already dead, and upon waking up for our checkout we found another roach which had died and was not there the night before. We suspect it was the fact that the gap between the door and the floor is pretty open. Overall quality of everything else was decent, never tried the breakfast though, only real issue I could see is small towels but it’s not a huge dealbreaker overall decent value for money.
Room was okay. Shower has low water pressure and take a long time to warm up. Staff is friendly.
Horrible
First room we were given gad dried blood stains on the duvet. Moved rooms and the second room was cleaner but NOT clean. The toilet had dried pee left on the rim. Hair everywhere. The staff absolutely gave no cares about the cleanliness of the place, was rude with me when i called it out. But the worst of all was the so called continental breakfast! Stale cereal and old bagels. Gross. Absolutely will NEVER book here again
Dirty
The floor was dirty like it had not been swept. The sheets and comforters had stains.