酒店回复: Hi Jose,Thank you for the excellent rating! We are so glad you had such a wonderful stay with us at Comfort Suites Lawton Near Fort Sill.Your feedback means a lot to our team. We hope to welcome you back again soon for another great visit.Warmly,Management Team
3.0分
其他
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Stay was decent. Elevator had problems. Staff was excellent with having to go to the closet to push the button in order for the elevator to go up. Room was good. Only problem was the tv was having problems but after an hour, it was fixed. Went to CNF, came back to the room, the AC went out. Thankfully the night staff was able to fix it quick. Some problems I normally would not have, but the staff was very excellent on making it all better with each problem.
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酒店回复: Hello Dora,Thank you for your feedback. We apologize for the series of maintenance issues you encountered with the elevator and the AC during your stay. However, our staff stepped up and provided excellent, quick support to resolve each issue. We are proud of our team's commitment to making things right, but we know the underlying issues shouldn't have occurred.We look forward to welcoming you back for a smoother and truly reflects the excellence of our team and quality expectations. Sincerely,Management Team
4.0分
其他
The young man who checked us in was very personable. The only 2 issues is that there was not a plug for the tub and there was not a hot tub.
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酒店回复: Hi Sandra,Thank you for your review and the wonderful mention of our personable team member at check-in. We appreciate that feedback! We regret that certain in-room amenities and the lack of a hot tub impacted your overall rating. We are looking into the issue with the tub plug immediately. We hope to welcome you back to the Comfort Suites Lawton Near Fort Sill soon for a wonderful experience!Best,Management Team
4.0分
其他
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Should have been for the money
Elevator button not working. One luggage rack out of order and other in use by others, so we toted our luggage. Mattress was one of those where you roll toward center. About $80 value, but paid more like $120. Room was spacious. Pretty quiet. Breakfast good..
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酒店回复: Hi Mark, Thank you for sharing your feedback. We are pleased to hear you found the room spacious and quiet, and enjoyed our breakfast. We sincerely apologize for the inconveniences you experienced with the elevator function, the condition of the luggage rack, and the comfort level of the mattress. Please be assured that our maintenance team is actively working to resolve these equipment issues, and we continually evaluate our room furnishings to ensure maximum comfort. We hope to earn your trust and provide a smoother, more value-driven experience next time.Warmly,Management Team
5.0分
其他
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It was a nice hotel for our weekend trip. It was clean & met all our needs.
Great staff at front desk. Especially, Jen (Jennifer). She couldn’t get us clean towels for our 2nd day early as they were all being laundered. But she promised to have them ready for us later in the day. When I checked back after lunch, she had set back exactly everything I had requested. She was also very friendly & kind. Great customer service!!
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酒店回复: Hi Janice, What a wonderful review! The entire Management Team at Comfort Suites Lawton Near Fort Sill truly appreciates you choosing us for your weekend trip. We are especially proud to hear about the great staff service you received from Jennifer. She is a valuable member of our team, and we will certainly celebrate her commitment to excellent customer service and follow-through! We are thrilled we met all your needs and hope to see you again soon at the Comfort Suites Lawton Near Fort Sill.Best regards,Management Team
3.0分
其他
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Good Family Stay with a Few Quirks
We had a fun family adventure and loved the location—it made exploring easy. Breakfast was tasty and the kids absolutely loved the pool. The room was mostly comfortable, but we did notice a few dead bugs and some ants, which felt a bit odd. Overall, a good stay with just a couple things housekeeping could improve.
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酒店回复: Hi Maria,Thank you for providing your feedback about your stay with your family. We are happy to hear you had a fun family adventure, found our location convenient, and that your kids loved the pool and enjoyed the tasty breakfast! We deeply regret the isolated issues you noted regarding the presence of pests and that your room cleanliness was less than perfect. We are reinforcing our Housekeeping and Quality Assurance protocols to prevent such oversights next time. We hope to welcome you back to the Comfort Suites Lawton Near Fort Sill soon for an even better family experience.Best regards,Management Team
3.0分
其他
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I came here for my solders graduation. I thought the had it decorated more to honor our soldiers but I was wrong. The rooms are not updated. The carpets are gross, the blankets are stained, the bathroom shower is falling apart, and for the price I paid it was not worth it. I will say thank god the updated the locks on the door to the rooms . That was the second day of my stay. But I it was poorly planned bc then I had to get a second key (the old one to enjoy the pool or gym ) They were very disorganized. If I could get a refund for some of the money I would but I know I won't. The keys we had stopped working often .
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酒店回复: Hello Ashley,Thank you for sharing your feedback regarding your stay for your soldier's graduation. We sincerely apologize that your experience, particularly the condition of your room and the operational issues, did not meet your expectations, especially given the importance of the occasion.We are truly committed to providing a clean, comfortable, and well-managed experience for all our guests. We hope to earn your trust and provide a smoother, much-improved stay on your next visit to Comfort Suites Lawton Near Fort Sill.Warmly,Management Team
2.0分
其他
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Rundown hotel and rude staff
Pick a different hotel. This one is very run down & majority of the staff are rude. The bathroom in our room had water damage on the ceiling and mold in the shower. There wasn’t a working vent fan which explains the excessive moisture. Our ac only worked when it wanted to. The mini fridge was pulled out of the cabinet & set on the floor. The microwave was on the floor of the cabinet. Thankfully the bedding was all clean. Everytime I brought up a concern to the front desk they acted as though I was annoying them. It was a short stay or I would have switched hotels. The automatic entry doors were not working as well so I was locked outside. Due to disability I was unable to manually open the doors as the sign said. Again the staff was annoyed they had to open the door to let me in. I will never stay here again.
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酒店回复: Dear Courtney,Your feedback is important to us. We are truly sorry to hear that your experience fell short of your expectations during your recent stay. Please accept our sincerest apologies for the issues you encountered with your room, as well as the unwelcoming interactions you had with our team.Your comments about the condition of your room and the non-working entry doors are very concerning, and we're taking immediate action to address these items with our maintenance and front desk teams. We understand the frustration this must have caused, especially with regard to the accessibility challenge, and we sincerely apologize for the lack of assistance you received.Our goal is to provide a comfortable and helpful environment for every guest, and it's clear we missed the mark. We've used your feedback to reinforce our commitment to quality and service. We hope to earn your trust and have the opportunity to provide you with a much better experience next time.Sincerely,Management Team
1.0分
家庭亲子
The first room we went to smelled of mildew and was real stuffy/humid. The man at the front he was nice though
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酒店回复: I am so sorry we failed your expectations with the first room but so happy to accommodate you in another room immediately. Hope you will give us a chance to properly host you in the future.
1.0分
商务出差
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Disappointed in this particular Choice hotel site. Other Choice hotels I've visited were much cleaner & provided room cleaning service. This particular hotel failed to provide room-cleaning service, bugs in room & bathroom light fixture, breakfast food poorly prepared. Beverages were fine.
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酒店回复: Dear Esteban,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize that your experience did not reflect the high standards of hospitality we strive to provide. Please know that we take your comments regarding housekeeping services and room maintenance very seriously, as our guests' comfort is our top priority.Your feedback is invaluable, and we have shared it with our management and housekeeping teams to reinforce our protocols and ensure this is addressed promptly. We are committed to delivering a consistently clean, warm, and inviting atmosphere for all our guestsWe truly hope you will allow us another opportunity to provide you with the exceptional stay you deserve. We hope to welcome you back soon for a much more enjoyable experience.Warmly,Management Team
伟大的
Stay was decent. Elevator had problems. Staff was excellent with having to go to the closet to push the button in order for the elevator to go up. Room was good. Only problem was the tv was having problems but after an hour, it was fixed. Went to CNF, came back to the room, the AC went out. Thankfully the night staff was able to fix it quick. Some problems I normally would not have, but the staff was very excellent on making it all better with each problem.
The young man who checked us in was very personable. The only 2 issues is that there was not a plug for the tub and there was not a hot tub.
Should have been for the money
Elevator button not working. One luggage rack out of order and other in use by others, so we toted our luggage. Mattress was one of those where you roll toward center. About $80 value, but paid more like $120. Room was spacious. Pretty quiet. Breakfast good..
It was a nice hotel for our weekend trip. It was clean & met all our needs.
Great staff at front desk. Especially, Jen (Jennifer). She couldn’t get us clean towels for our 2nd day early as they were all being laundered. But she promised to have them ready for us later in the day. When I checked back after lunch, she had set back exactly everything I had requested. She was also very friendly & kind. Great customer service!!
Good Family Stay with a Few Quirks
We had a fun family adventure and loved the location—it made exploring easy. Breakfast was tasty and the kids absolutely loved the pool. The room was mostly comfortable, but we did notice a few dead bugs and some ants, which felt a bit odd. Overall, a good stay with just a couple things housekeeping could improve.
I came here for my solders graduation. I thought the had it decorated more to honor our soldiers but I was wrong. The rooms are not updated. The carpets are gross, the blankets are stained, the bathroom shower is falling apart, and for the price I paid it was not worth it. I will say thank god the updated the locks on the door to the rooms . That was the second day of my stay. But I it was poorly planned bc then I had to get a second key (the old one to enjoy the pool or gym ) They were very disorganized. If I could get a refund for some of the money I would but I know I won't. The keys we had stopped working often .
Rundown hotel and rude staff
Pick a different hotel. This one is very run down & majority of the staff are rude. The bathroom in our room had water damage on the ceiling and mold in the shower. There wasn’t a working vent fan which explains the excessive moisture. Our ac only worked when it wanted to. The mini fridge was pulled out of the cabinet & set on the floor. The microwave was on the floor of the cabinet. Thankfully the bedding was all clean. Everytime I brought up a concern to the front desk they acted as though I was annoying them. It was a short stay or I would have switched hotels. The automatic entry doors were not working as well so I was locked outside. Due to disability I was unable to manually open the doors as the sign said. Again the staff was annoyed they had to open the door to let me in. I will never stay here again.
The first room we went to smelled of mildew and was real stuffy/humid. The man at the front he was nice though
Disappointed in this particular Choice hotel site. Other Choice hotels I've visited were much cleaner & provided room cleaning service. This particular hotel failed to provide room-cleaning service, bugs in room & bathroom light fixture, breakfast food poorly prepared. Beverages were fine.