酒店回复: Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it must have been to be repeatedly asked about smoking, only to be placed in a room that smelled of cigarettes after clearly stating you do not smoke. This is not the experience we aim to provide, and we’re truly sorry for the inconvenience. Your comments have been shared with our team to ensure better communication and attention to guest preferences moving forward. We appreciate you bringing this to our attention and hope you'll give us another chance to provide a better stay.Regards,NJ
3.0分
家庭亲子
原文
翻译提供方：Google
正确，仅此而已...
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酒店回复: Dear Yves,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREDERICKSBURG NORTH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,NJ
5.0分
商务出差
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"Red Roof Inn offered a comfortable and budget-friendly stay. The room was tidy and well-maintained, and the location made it easy to get around and grab a bite nearby. A solid choice for a short stay!"
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酒店回复: Thank you for your wonderful feedback. We’re glad you enjoyed your stay, found the room comfortable, and appreciated the convenience of our location. It’s great to know we could provide both value and comfort, and we look forward to welcoming you back on your next visit.
5.0分
其他
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The minute we checked in… everyone and everything was perfect!
Friendly, helpful with questions and extremely courteous. Our room had everything we needed!
Thank you very much.
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酒店回复: Dear Linda,Thank you so much for your wonderful review! We’re thrilled to hear that from the moment you checked in, everything exceeded your expectations. Our team works hard to ensure every guest feels welcomed and well taken care of, and it’s incredibly rewarding to know their friendliness and helpfulness made a lasting impression. We're also glad your room had everything you needed for a comfortable stay. Your kind words truly mean a lot to us and will be shared with the entire team. Providing exceptional service and a memorable experience is always our top priority, and we're so pleased we could deliver that for you. We hope to have the pleasure of welcoming you back again very soon!Regards,NJ
房间很干净。浴室相当大，但淋浴下水有点慢。浴室门有点变形，关起来得费点劲。房间里有迷你冰箱。下次还会考虑入住。
紧临公路非常吵，而且有些人把车里的音乐放非常大声
他们对待顾客非常周到。
这里的服务很棒，前台服务员动作麻利，态度也很好。床铺很舒服，淋浴水压和水温都很给力。窗帘遮光不太好，空调有点吵，但以这个价格来说，已经很不错了。
还可以，员工很友善，就是房间地板不知为何有点油腻。
酒店入口由于施工的原因，位置不太好找，就在坡底。不过房间干净整洁，设施也很新。如果是旅行途中只住一晚，这个地方还不错。
他多次问我是否吸烟，尽管我告诉他不吸烟。最后他把我安排在一个充满烟味的房间里。
正确，仅此而已...
"Red Roof Inn offered a comfortable and budget-friendly stay. The room was tidy and well-maintained, and the location made it easy to get around and grab a bite nearby. A solid choice for a short stay!"
The minute we checked in… everyone and everything was perfect!
Friendly, helpful with questions and extremely courteous. Our room had everything we needed!
Thank you very much.