The property was clean, staff was friendly and breakfast was good. I hope to return in the near future.
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酒店回复: Hello Guillermo,Thank you for your feedback! We're delighted to hear you enjoyed the cleanliness of our property, the friendliness of our staff, and the quality of our breakfast. We look forward to welcoming you back in the near future for another pleasant stay.
3.0分
其他
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Property and room were clean. Property needed maintenance---broken floor tile in hallway, room door was lacking a strike plate and rattled, breakfast food supply was low and shaky quality. Property simply needed maintenance and breakfast attendant.
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酒店回复: Dear Greg - Thank you for your thoughtful review and for highlighting both the positives and areas for improvement. We're glad to hear the room and property were clean, but we understand that maintenance issues and breakfast quality impacted your overall experience. Your feedback about the hallway tile, door hardware, and breakfast service has been shared with our team so we can address these concerns promptly. We appreciate your honesty and hope to provide a more polished and satisfying stay in the future.
3.0分
商务出差
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The hotel is okay, the system was down so I was instructed to wait in the lobby area which was fine, BUT there was a dead bug on the side table next to the seats in the lobby which is kinda alarming to see when you plan on staying somewhere. My room was clean and everything worked fine, just an older hotel and smells weird. Crowd around the hotel was interesting to say the least, I would maybe stay here again, but not likely.
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酒店回复: Dear Jayla - Thank you for sharing your feedback—we truly appreciate you taking the time to let us know about your experience.We’re glad to hear your room was clean and everything worked properly, though we understand your concerns about the lobby and overall atmosphere. Regarding the bug you noticed, we sincerely apologize for that. We do have regularly scheduled pest control services in place, but this time of year can bring increased insect activity due to seasonal migration patterns. We’re actively working with our service provider to stay ahead of these challenges and ensure all common areas remain clean and welcoming.We also appreciate your patience during the system outage and your understanding while waiting in the lobby. Your comments help us improve, and we’ll be sharing them with our team to address the areas you mentioned.Thank you again for staying with us, and we hope you’ll consider giving us another chance in the future. Safe travels!
4.0分
家庭亲子
The place was clean and taken care of. The staff was friendly.
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酒店回复: Hello Lori,Thank you for sharing your positive experience about the cleanliness and the friendliness of our staff. We strive to maintain a welcoming environment for all our guests. Your feedback is valuable to us and we appreciate you taking the time to write about your stay. We hope to have the opportunity to welcome you back in the future.
2.0分
其他
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Did not meet our very low standards
Side door was locked, so could only go in the front door. Lights didn't work in the main room or bathroom. Pillows were nice. Breakfast was horrible--juice watered down at 7am opening, biscuits and gravy were inedible. We brought donuts, ants COVERED them. WE WERE ON THE THIRD FLOOR!!!!!! That's a serious ant infestation. Staff didn't care about that when brought to their attention. Bathroom door wouldn't close. Staff fell asleep on couch. Pretty unsafe.
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酒店回复: Hello Geoffrey - Thank you for your candid feedback. We're genuinely sorry your stay was so disappointing.The issues you described—from malfunctioning lights and an ant infestation to staff attentiveness—are far from acceptable and not the experience we aim to provide. We're especially concerned about the safety and cleanliness concerns you encountered and are escalating them immediately for resolution.We truly appreciate you taking the time to share this, and we're committed to making the necessary improvements. If you're open to discussing further, we’d welcome the opportunity to better understand how we can make things right.
4.0分
情侣出游
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The beds were so uncomfortable..... most of the staff was so friendly..... the check in and out gals were very kind. There was a gal in the breakfast area who was not very friendly. Other than that a good experience. Breakfast was good
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酒店回复: Hi Megan - Thank you for sharing your experience and for the 8 out of 10 rating! We're glad to hear that most of our team, especially the front desk staff, made you feel welcome and that you enjoyed the breakfast. We’re sorry to hear the beds weren’t as comfortable as they should be, and that your interaction in the breakfast area didn’t reflect the level of hospitality we aim for. Your feedback helps us improve, and we truly appreciate you taking the time to share it. We hope to welcome you back for an even better stay next time! 🛏️😊🍳
4.0分
情侣出游
Quick check in and friendly staff. Great breakfast, would stay here again.
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酒店回复: Hi Marlene - Thanks for the great review! We're glad check-in was smooth and that our team made you feel welcome. Thrilled to hear you enjoyed the breakfast too — we’ll have it ready and waiting next time you’re in town!
5.0分
情侣出游
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Very nice. Clean, good breakfast.
Staff were pleasant. We had a slow drain in the tub, and the toilet was rocking on the floor a bit, but we informed the desk and they said they would let maintainence know.
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酒店回复: Hello Virginia,Thank you for your feedback. We're pleased to hear you enjoyed the cleanliness and breakfast offerings, and appreciate your kind words about our staff. Your observations regarding the slow drain and toilet have been noted, and it's good to know our team was responsive in addressing these concerns promptly. We hope to welcome you back for another enjoyable stay in the future.
3.0分
商务出差
There was no breakfast available & there was supposed to be.
TV Remote was broken.
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酒店回复: Hello Virgil - Thank you for your feedback. We're sorry to hear that your stay didn’t meet expectations, especially regarding the missing breakfast and the issue with the TV remote. That’s certainly not the experience we aim to provide, and we understand how frustrating that can be.We’re actively working with our team to ensure these kinds of oversights are addressed promptly moving forward. Your input helps us improve, and we truly hope you’ll consider giving us another chance to provide the stay you expected and deserve.
5.0分
其他
Family trip. It was a nice room. Good value for the.oney.
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酒店回复: Hi Patricia - Thank you for the perfect 10/10 rating! We're so glad to hear you enjoyed your family trip and found the room to be a great value. It’s always rewarding to know we helped make your stay comfortable and memorable. We hope to welcome you back again soon!
The property was clean, staff was friendly and breakfast was good. I hope to return in the near future.
Property and room were clean. Property needed maintenance---broken floor tile in hallway, room door was lacking a strike plate and rattled, breakfast food supply was low and shaky quality. Property simply needed maintenance and breakfast attendant.
The hotel is okay, the system was down so I was instructed to wait in the lobby area which was fine, BUT there was a dead bug on the side table next to the seats in the lobby which is kinda alarming to see when you plan on staying somewhere. My room was clean and everything worked fine, just an older hotel and smells weird. Crowd around the hotel was interesting to say the least, I would maybe stay here again, but not likely.
The place was clean and taken care of. The staff was friendly.
Did not meet our very low standards
Side door was locked, so could only go in the front door. Lights didn't work in the main room or bathroom. Pillows were nice. Breakfast was horrible--juice watered down at 7am opening, biscuits and gravy were inedible. We brought donuts, ants COVERED them. WE WERE ON THE THIRD FLOOR!!!!!! That's a serious ant infestation. Staff didn't care about that when brought to their attention. Bathroom door wouldn't close. Staff fell asleep on couch. Pretty unsafe.
The beds were so uncomfortable..... most of the staff was so friendly..... the check in and out gals were very kind. There was a gal in the breakfast area who was not very friendly. Other than that a good experience. Breakfast was good
Quick check in and friendly staff. Great breakfast, would stay here again.
Very nice. Clean, good breakfast.
Staff were pleasant. We had a slow drain in the tub, and the toilet was rocking on the floor a bit, but we informed the desk and they said they would let maintainence know.
There was no breakfast available & there was supposed to be.
TV Remote was broken.
Family trip. It was a nice room. Good value for the.oney.