Breakfast was okay. Due to the torrential downpour the previous night, there was some leaks in the hotel including the dining area, hallways, and rooms. There were gnats in my room, the carpet smelled of mildew and the shower constantly dripped. Great staff due to the amount of people that came for the weekend event in the area.
展开
酒店回复: Hello Carla,Thank you for sharing your feedback. We are glad to hear that you appreciated our staff’s efforts during the busy weekend event. Your comments about the issues you encountered during your stay, including the leaks and room conditions, have been noted and will be shared with the appropriate teams for their awareness. We are continuously working to enhance our guest experience and ensure a comfortable stay for all. We appreciate your insights and hope to better serve you in the future.
1.0分
其他
展开
The second I opened the door to my room all I could smell was damp and mildew. There was mold very visibly growing on so many surfaces in the room. The furniture was dirty and it was obvious that the surfaces weren’t cleaned thoroughly at all. One headboard had very visible greasy handprints and even a foot print on it. There was mold on the AC/Heating unit, the ceiling, the front door, the desk chair, the side of the night stand, and multiple other places. I wouldn’t recommend this hotel to anyone. Breakfast was lacking. Customer service was lacking. The front desk associate was nowhere to be found when I arrived to check in. I had to call the hotel from my cell phone while standing in the lobby and still didn’t get any response. Avoid at all cost. I took a shower and put on a brand new pair of white socks and within 15 minutes, the bottoms of the socks were completely black from the dirt on the tile and the carpet. Any towel that touched the floor had black marks on it from the grime on the tile. The side door to the hotel was zip tied so that it wouldn’t lock when the door closed because of an apparent lock/key reader malfunction. I am incredibly disappointed with my stay.
展开
酒店回复: Hello Jacob,Thank you for sharing your feedback about your recent experience. We understand how important cleanliness and service are to a pleasant stay, and it’s clear we fell short in several areas during your visit. Your comments regarding the condition of your room and the service provided will be noted for evaluation and further consideration. We appreciate your input as it helps in identifying areas for improvement. Thank you for bringing these details to our attention; they will aid in enhancing our guest experience in the future.
2.0分
其他
展开
The room was filthy, the toilet didn’t work properly. The shower curtain was hung wrong or water poured out on the floor., their laundry facilities were closed, you didn’t get fresh towels or your trash if you did unless you asked for it, I could go on and on I would never ever ever stay there again. I was told they’re getting ready to remodel..
展开
酒店回复: Hello Nancy,Thank you for sharing your feedback. We strive to provide quality accommodations and services, and we appreciate your insights into your experience. Your comments about the room condition and operational issues are noted, as they help us improve for future guests. We understand that renovations are ongoing, and this is aimed at enhancing our guests' experiences moving forward. We hope you will consider giving us another chance in the future to show you improvements.
5.0分
其他
The pool was closed for the season. The room was freezing when we first got there. We did adjust the room temp.
展开
酒店回复: Hello JAMES,Thank you for sharing your feedback regarding your recent stay. We understand that the seasonal pool closure and room temperature may have impacted your experience. Our team works proactively to prepare rooms for guest comfort, and we appreciate your efforts to adjust the temperature. Your insights are valuable, and we will ensure they are shared with the appropriate departments for consideration in future guest experiences.
5.0分
其他
展开
Exceptional service / awful breakfast
Everything was exceptional except for the breakfast 2 of the days were the same breakfast, no different options 😢. The 3rd day was something different but it was just awful.
Service and cleanliness was wonderful all 3 days. Will consider staying there again but will make plans to eat breakfast somewhere else.
展开
酒店回复: Hello Tritobia,Thank you for your feedback regarding your stay. It's great to hear that you found our service and cleanliness to be wonderful. We appreciate your comments about breakfast, as they help us understand our guests' expectations better. Your insights will be shared with our team as we strive to enhance our food offerings. We look forward to welcoming you back in the future for another enjoyable stay.
2.0分
家庭亲子
展开
We got in late the first night and did not know how dirty and gross the room actually was, the next morning we complained to the front desk and they put us in a different room. That room was definitely cleaner and not as bad as the first one. The beds were not comfortable at all. This hotel could definitely use some much needed TLC.
展开
酒店回复: Hello Edmond,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that our team was able to assist you by providing a different room that was more to your satisfaction. Your comments about room cleanliness and comfort have been noted, and we appreciate you bringing these matters to our attention. We value your insights as they help us to continually improve our services and provide a better experience for future guests.
3.0分
家庭亲子
The area is very convinient for stay. It was quiet. However, the room smelled misty, it was clean but the odor was very strong.
展开
酒店回复: Hello Ekaterina, Thank you for your feedback regarding your recent stay. We're glad to hear you found the area convenient and enjoyed the quiet atmosphere. We appreciate your comments about the room odor and will share this with our team for further attention. Guest insights are invaluable in helping us enhance the experience we provide. We hope you consider staying with us again in the future.
5.0分
其他
This is my second time staying. The staff is friendly, the hotel is clean and in a convenient area. I’ll definitely stay again
展开
酒店回复: Hello MARY, Thank you for sharing your positive experience! We're thrilled to hear you enjoyed the friendly staff and our convenient location during your stay. We look forward to welcoming you back for your next visit and hope you have another wonderful experience!
工作人员非常友善和热情。
属于该级别酒店的配置都有了，早餐不错。
Under renovation/restoration
Breakfast was okay. Due to the torrential downpour the previous night, there was some leaks in the hotel including the dining area, hallways, and rooms. There were gnats in my room, the carpet smelled of mildew and the shower constantly dripped. Great staff due to the amount of people that came for the weekend event in the area.
The second I opened the door to my room all I could smell was damp and mildew. There was mold very visibly growing on so many surfaces in the room. The furniture was dirty and it was obvious that the surfaces weren’t cleaned thoroughly at all. One headboard had very visible greasy handprints and even a foot print on it. There was mold on the AC/Heating unit, the ceiling, the front door, the desk chair, the side of the night stand, and multiple other places. I wouldn’t recommend this hotel to anyone. Breakfast was lacking. Customer service was lacking. The front desk associate was nowhere to be found when I arrived to check in. I had to call the hotel from my cell phone while standing in the lobby and still didn’t get any response. Avoid at all cost. I took a shower and put on a brand new pair of white socks and within 15 minutes, the bottoms of the socks were completely black from the dirt on the tile and the carpet. Any towel that touched the floor had black marks on it from the grime on the tile. The side door to the hotel was zip tied so that it wouldn’t lock when the door closed because of an apparent lock/key reader malfunction. I am incredibly disappointed with my stay.
The room was filthy, the toilet didn’t work properly. The shower curtain was hung wrong or water poured out on the floor., their laundry facilities were closed, you didn’t get fresh towels or your trash if you did unless you asked for it, I could go on and on I would never ever ever stay there again. I was told they’re getting ready to remodel..
The pool was closed for the season. The room was freezing when we first got there. We did adjust the room temp.
Exceptional service / awful breakfast
Everything was exceptional except for the breakfast 2 of the days were the same breakfast, no different options 😢. The 3rd day was something different but it was just awful.
Service and cleanliness was wonderful all 3 days. Will consider staying there again but will make plans to eat breakfast somewhere else.
We got in late the first night and did not know how dirty and gross the room actually was, the next morning we complained to the front desk and they put us in a different room. That room was definitely cleaner and not as bad as the first one. The beds were not comfortable at all. This hotel could definitely use some much needed TLC.
The area is very convinient for stay. It was quiet. However, the room smelled misty, it was clean but the odor was very strong.
This is my second time staying. The staff is friendly, the hotel is clean and in a convenient area. I’ll definitely stay again