The room was not well cleaned found old used ear plugs by the beds and things behind dresser, fridge was broken and under sink was dirty... was okay to stay at in a pinch. Staff was very nice and pleasant.
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酒店回复: Hello Taylor,Thank you for your feedback regarding your recent stay. We appreciate your compliments about our staff and will share your comments with the team. Your input about room cleanliness and the fridge will be addressed with our housekeeping and maintenance departments to ensure a better experience for our future guests. We hope you will consider staying with us again to experience the improvements we implement based on guest feedback.
3.0分
家庭亲子
Breakfast was great and staff very nice. The building needs to be updated but for the price, our stay was fine.
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酒店回复: Hello Kristin,Thank you for your feedback. We're glad to hear that you enjoyed the breakfast and appreciated the service from our staff. We value your insights regarding the building's condition and will take them into account as we plan for future improvements. Your perspective helps us enhance the experience for future guests. We hope to have the opportunity to welcome you again in the future.
4.0分
其他
My only complaint was that the hot breakfast items (eggs, bacon etc) were not hot even just after 6am when breakfast opened.
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酒店回复: Hello J Richard,Thank you for sharing your feedback regarding the breakfast experience. We strive to provide a satisfying start to the day for all our guests, and your input is valuable in this regard. We will certainly communicate your comments to the appropriate team to ensure they are aware of guest expectations regarding food temperatures. We appreciate your insights and hope to welcome you back for an improved experience in the future.
4.0分
其他
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The staff helped my 90 yr old dad use the TV remote, the bedding was warm enough for him, the shower had a grab bar for stability, we appreciated the separate bath/ toilet from the sink area. The breakfast was convenient and fresh waffles were good, which made up for the bacon that I prefer crispy.
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酒店回复: Hello Kathy,Thank you for sharing your feedback on your recent stay. We’re glad to hear that the amenities and staff assistance made your dad's experience more comfortable. It's wonderful to know you enjoyed the breakfast options, especially the fresh waffles. We appreciate your comments regarding the bacon, as we strive to provide a variety of choices for our guests. Your observations are valuable, and we hope to welcome you back for another stay in the future.
1.0分
其他
The personal was friendly, but The hotel is old and dirty, there are 5 hairs on the bed and also on the bathtub. The curtains are very dirty.
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酒店回复: Hello Karina,Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff, and we value your input on the condition of the facilities. Our team is continuously working on maintaining and updating our hotel. We hope you consider staying with us again in the future, as we strive to improve our services and provide a better experience for all guests.
2.0分
其他
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Under renovation/restoration
Breakfast was okay. Due to the torrential downpour the previous night, there was some leaks in the hotel including the dining area, hallways, and rooms. There were gnats in my room, the carpet smelled of mildew and the shower constantly dripped. Great staff due to the amount of people that came for the weekend event in the area.
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酒店回复: Hello Carla,Thank you for sharing your feedback. We are glad to hear that you appreciated our staff’s efforts during the busy weekend event. Your comments about the issues you encountered during your stay, including the leaks and room conditions, have been noted and will be shared with the appropriate teams for their awareness. We are continuously working to enhance our guest experience and ensure a comfortable stay for all. We appreciate your insights and hope to better serve you in the future.
1.0分
其他
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The second I opened the door to my room all I could smell was damp and mildew. There was mold very visibly growing on so many surfaces in the room. The furniture was dirty and it was obvious that the surfaces weren’t cleaned thoroughly at all. One headboard had very visible greasy handprints and even a foot print on it. There was mold on the AC/Heating unit, the ceiling, the front door, the desk chair, the side of the night stand, and multiple other places. I wouldn’t recommend this hotel to anyone. Breakfast was lacking. Customer service was lacking. The front desk associate was nowhere to be found when I arrived to check in. I had to call the hotel from my cell phone while standing in the lobby and still didn’t get any response. Avoid at all cost. I took a shower and put on a brand new pair of white socks and within 15 minutes, the bottoms of the socks were completely black from the dirt on the tile and the carpet. Any towel that touched the floor had black marks on it from the grime on the tile. The side door to the hotel was zip tied so that it wouldn’t lock when the door closed because of an apparent lock/key reader malfunction. I am incredibly disappointed with my stay.
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酒店回复: Hello Jacob,Thank you for sharing your feedback about your recent experience. We understand how important cleanliness and service are to a pleasant stay, and it’s clear we fell short in several areas during your visit. Your comments regarding the condition of your room and the service provided will be noted for evaluation and further consideration. We appreciate your input as it helps in identifying areas for improvement. Thank you for bringing these details to our attention; they will aid in enhancing our guest experience in the future.
2.0分
其他
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The room was filthy, the toilet didn’t work properly. The shower curtain was hung wrong or water poured out on the floor., their laundry facilities were closed, you didn’t get fresh towels or your trash if you did unless you asked for it, I could go on and on I would never ever ever stay there again. I was told they’re getting ready to remodel..
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酒店回复: Hello Nancy,Thank you for sharing your feedback. We strive to provide quality accommodations and services, and we appreciate your insights into your experience. Your comments about the room condition and operational issues are noted, as they help us improve for future guests. We understand that renovations are ongoing, and this is aimed at enhancing our guests' experiences moving forward. We hope you will consider giving us another chance in the future to show you improvements.
工作人员非常友善和热情。
属于该级别酒店的配置都有了，早餐不错。
The room was not well cleaned found old used ear plugs by the beds and things behind dresser, fridge was broken and under sink was dirty... was okay to stay at in a pinch. Staff was very nice and pleasant.
Breakfast was great and staff very nice. The building needs to be updated but for the price, our stay was fine.
My only complaint was that the hot breakfast items (eggs, bacon etc) were not hot even just after 6am when breakfast opened.
The staff helped my 90 yr old dad use the TV remote, the bedding was warm enough for him, the shower had a grab bar for stability, we appreciated the separate bath/ toilet from the sink area. The breakfast was convenient and fresh waffles were good, which made up for the bacon that I prefer crispy.
The personal was friendly, but The hotel is old and dirty, there are 5 hairs on the bed and also on the bathtub. The curtains are very dirty.
Under renovation/restoration
Breakfast was okay. Due to the torrential downpour the previous night, there was some leaks in the hotel including the dining area, hallways, and rooms. There were gnats in my room, the carpet smelled of mildew and the shower constantly dripped. Great staff due to the amount of people that came for the weekend event in the area.
The second I opened the door to my room all I could smell was damp and mildew. There was mold very visibly growing on so many surfaces in the room. The furniture was dirty and it was obvious that the surfaces weren’t cleaned thoroughly at all. One headboard had very visible greasy handprints and even a foot print on it. There was mold on the AC/Heating unit, the ceiling, the front door, the desk chair, the side of the night stand, and multiple other places. I wouldn’t recommend this hotel to anyone. Breakfast was lacking. Customer service was lacking. The front desk associate was nowhere to be found when I arrived to check in. I had to call the hotel from my cell phone while standing in the lobby and still didn’t get any response. Avoid at all cost. I took a shower and put on a brand new pair of white socks and within 15 minutes, the bottoms of the socks were completely black from the dirt on the tile and the carpet. Any towel that touched the floor had black marks on it from the grime on the tile. The side door to the hotel was zip tied so that it wouldn’t lock when the door closed because of an apparent lock/key reader malfunction. I am incredibly disappointed with my stay.
The room was filthy, the toilet didn’t work properly. The shower curtain was hung wrong or water poured out on the floor., their laundry facilities were closed, you didn’t get fresh towels or your trash if you did unless you asked for it, I could go on and on I would never ever ever stay there again. I was told they’re getting ready to remodel..