酒店回复: Dear Damariz, Thank you for taking the time to share your feedback. We truly value guest input as it helps us improve our services. We sincerely apologize that your stay did not meet your expectations. We understand how disappointing this must have been for you. We hope you will consider staying with us again, allowing us the opportunity to provide you with the exceptional experience you deserve.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Luis, Thank you for your positive rating. We are so thrilled that you enjoyed your time at our property. We look forward to your next stay with us. Best Regards, Quality Inn & Suites
3.0分
家庭亲子
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The property is not handicapped friendly. The room I was in had filthy lamp shades, the clock wasn’t set, the phone cord was broken and on the floor. The shower head was held in place with black electrical tape and the carpet style baseboards were hanging from the wall. There was a trash can right outside of the door that wasn’t maintained (large amounts of trash on the ground). I believe this contributed to the amount of flies that were in the room (it was 55 degrees). I walked in on the housekeeper and she was using my chargers to charge her AirPods. I do have photos. In an emergency, stay here. If you can plan ahead, I suggest you don’t.
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酒店回复: Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the condition of your room and the issues you experienced. This is far below our standards. We are addressing the maintenance problems, housekeeping conduct, and exterior cleanliness immediately. We appreciate your detailed feedback and photos, and we hope to restore your trust with a much improved experience in the future.Kind Regards,Quality Inn & Suites Vacaville Management
3.0分
其他
This motel is pretty dingey. The room was clean enough, but the hallways, common areas, and pool not so much.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear your room was clean, but we apologize that our hallways, common areas, and pool did not meet your expectations. We are addressing these concerns with our housekeeping and maintenance teams to improve overall cleanliness. Your comments help us do better, and we hope to offer you a more comfortable experience next time.Kind Regards,Quality Inn & Suites Vacaville Management
3.0分
其他
They did remodel since I stayed there last time, that was nice but the bed was very old and worn out
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you noticed and appreciated the recent remodel. However, we’re sorry to learn that the bed did not meet your expectations. Your comfort is important to us, and we’ve shared your comments with our team so we can address the issue promptly. We hope to have the opportunity to welcome you back for a much better stay.
5.0分
其他
The room was nice and clean
The parking lot was easy to navigate. It was quiet and I could rest. I would return someday.
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酒店回复: Dear Guest,Thank you for your kind review! We’re delighted to hear you enjoyed a clean, comfortable, and quiet stay, and that parking was convenient for you. It’s wonderful to know you’d consider returning—our team looks forward to welcoming you back on your next visit!Kind Regards,Quality Inn & Suites Vacaville Management
3.0分
家庭亲子
Room was fine. Lots of little things broken, toilet running, mini fridge was loud. Staff was nice.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear the room was comfortable and that our staff treated you well. We apologize for the maintenance issues you encountered, such as the running toilet and noisy mini fridge. We’ll have our team address these right away. We appreciate you bringing this to our attention and hope to provide a smoother stay next time.Kind Regards,Quality Inn & Suites Vacaville Management
1.0分
家庭亲子
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There was no hot water whatsoever so we couldn’t take a shower in the morning, the refrigerator didn’t work, the bathroom door wouldn’t shut, only 1/2 the lights worked, the coffee maker didn’t work and there was white patch marks on every single wall. I won’t stay here ever again. I talked to the front desk and was told the manager would be informed. I called back. No one was ever informed. 2/10
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酒店回复: Thank you for your feedback. I’m very sorry to hear about the condition of your room and the inconvenience it caused during your stay. This experience does not reflect our standards, and I sincerely apologize.We’re taking your comments seriously and are working to address each issue to ensure better stays for all our guests.Thank you again for bringing these issues to our attention. We are committed to improving, and your feedback helps us do that.
设施：齐全
卫生：良好
环境：安静
很感谢能提前办理入住。房间宽敞又干净。配有迷你冰箱、咖啡机和微波炉。床很舒服，空调也很好用。我每晚都去泳池和浴缸放松。停车位充足。制冰机也能正常使用。早餐主要是碳水化合物，但份量很足。
我不喜欢他们扣留 100 美元的押金，因为我们没有造成任何损坏。我留下了小费。
好的
The property is not handicapped friendly. The room I was in had filthy lamp shades, the clock wasn’t set, the phone cord was broken and on the floor. The shower head was held in place with black electrical tape and the carpet style baseboards were hanging from the wall. There was a trash can right outside of the door that wasn’t maintained (large amounts of trash on the ground). I believe this contributed to the amount of flies that were in the room (it was 55 degrees). I walked in on the housekeeper and she was using my chargers to charge her AirPods. I do have photos. In an emergency, stay here. If you can plan ahead, I suggest you don’t.
This motel is pretty dingey. The room was clean enough, but the hallways, common areas, and pool not so much.
They did remodel since I stayed there last time, that was nice but the bed was very old and worn out
The room was nice and clean
The parking lot was easy to navigate. It was quiet and I could rest. I would return someday.
Room was fine. Lots of little things broken, toilet running, mini fridge was loud. Staff was nice.
There was no hot water whatsoever so we couldn’t take a shower in the morning, the refrigerator didn’t work, the bathroom door wouldn’t shut, only 1/2 the lights worked, the coffee maker didn’t work and there was white patch marks on every single wall. I won’t stay here ever again. I talked to the front desk and was told the manager would be informed. I called back. No one was ever informed. 2/10