酒店回复: Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff.
5.0分
商务出差
原文
翻译提供方：Google
卓越
5.0分
其他
Our stay was amazing! Every question we asked had a quick response! Staff was nice and very friendly. Great prices. Highly recommend.
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酒店回复: Thank you so much for the wonderful review! We're thrilled to hear your stay was amazing and that our team provided friendly and responsive service. We truly appreciate your recommendation and hope to welcome you back again soon!
2.0分
其他
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How is check in going to be at 3 and the pool opens at 3 and then closes at 8 we called to see if they would open it that morning and she said it had to get cleaned a man went out there and cleaned it for less than 20 minutes I’m not even kidding and was done it’s salt water I will never be coming back here I would rather book the motel 6 instead!
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酒店回复: Thank you for your feedback. We're sorry to hear that your experience with our pool schedule did not meet your expectations.While it may have appeared that the pool was not being cleaned, we do use an automated cleaning system (robot) each morning, which quietly handles the bulk of the cleaning before the pool opens. A staff member may also perform a quick manual check afterward, which may have been what you observed.We sincerely regret that you weren’t able to enjoy the pool earlier in the day and understand how that impacted your experience. Your feedback is appreciated and will help us improve how we communicate our policies in the future.Thank you again for staying with us.
1.0分
其他
Weekend Getaway
Weekend trip and the room didn't smell good at all
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your room did not smell fresh during your weekend trip. A clean and comfortable stay is very important to us. We do wish this had been mentioned during your stay, as our team would have been glad to provide you with another room right away. Your comments have been shared with our housekeeping team so this can be addressed moving forward.
5.0分
家庭亲子
the night clerk was very helpful. i had a wreck in front of property and she asked could she help in anyway she genuinely concern
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酒店回复: Thank you so much for your kind words and 5-star rating! We're especially glad to hear that our night clerk was able to offer support during such a stressful situation. Genuine care and hospitality are what we strive for, and it's wonderful to know it made a difference. We hope the rest of your journey went smoothly, and we'd be happy to welcome you back anytime.
2.0分
商务出差
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Just not good
I took the time. To go through all the pre check in processes, submitted dl photo, entered cc #, to be told they have to do it in site. I had a presentation, WiFi was not working. Contacted front desk they said it was working showed them a speed test, nothing happened to help.
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酒店回复: Thank you for sharing your feedback. We're truly sorry to hear about the challenges you experienced with the check-in process and Wi-Fi connectivity during your stay. We understand how frustrating it must have been to go through the pre-check-in steps, only to encounter issues at the property. Your time is valuable, and we sincerely apologize for not meeting your expectations.We take concerns like yours seriously, and we will be looking into both the Wi-Fi issue and the check-in process to ensure that future guests do not face similar inconveniences. Your experience during your presentation is particularly concerning, and we regret that our team wasn't able to provide the timely support you needed.Again, we apologize for the inconvenience and hope to have the opportunity to better serve you in the future.
3.0分
其他
The room was not clean. The bed was full of crumbs and dirt. The bathroom was not clean, but the staff was very polite
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酒店回复: Thank you for sharing your experience with us. We're truly sorry to hear that the cleanliness of your room did not meet expectations — especially the condition of the bed and bathroom. This is certainly not the standard we strive to uphold, and we will be addressing this with our housekeeping team immediately.We’re glad to hear that our staff left a positive impression, and we appreciate your kind words about their politeness. Your feedback is invaluable, and we hope you'll consider giving us another opportunity to provide you with the comfortable and clean stay you deserve
4.0分
商务出差
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The room was updated and clean. The bed was a little firmer than we're used to but we slept well. We were there for one night then back on the road. I can't speak about any amenities. All in all good clean room at a fair price.
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酒店回复: Thank you for taking the time to share your feedback! We’re glad to hear you found the room clean and updated, and that you had a good night’s rest. We understand that mattress comfort can be subjective, and we’re happy to know that it worked for you overall. We hope to welcome you again on your next trip and offer a great experience once more. Take care and have a nice day!
他们把我们的房间安排在正在装修的酒店旁边，他们应该打广告宣传正在装修，这样人们就可以安静地度假了。前台的女士对我很不礼貌，想换一家酒店，因为没有装修。很抱歉，但这根本不是一个好的体验。
前台工作人员非常不尊重人，房间很脏，没有毛巾
卓越
Our stay was amazing! Every question we asked had a quick response! Staff was nice and very friendly. Great prices. Highly recommend.
How is check in going to be at 3 and the pool opens at 3 and then closes at 8 we called to see if they would open it that morning and she said it had to get cleaned a man went out there and cleaned it for less than 20 minutes I’m not even kidding and was done it’s salt water I will never be coming back here I would rather book the motel 6 instead!
Weekend Getaway
Weekend trip and the room didn't smell good at all
the night clerk was very helpful. i had a wreck in front of property and she asked could she help in anyway she genuinely concern
Just not good
I took the time. To go through all the pre check in processes, submitted dl photo, entered cc #, to be told they have to do it in site. I had a presentation, WiFi was not working. Contacted front desk they said it was working showed them a speed test, nothing happened to help.
The room was not clean. The bed was full of crumbs and dirt. The bathroom was not clean, but the staff was very polite
The room was updated and clean. The bed was a little firmer than we're used to but we slept well. We were there for one night then back on the road. I can't speak about any amenities. All in all good clean room at a fair price.