Not only was this disgusting, but legit scary. There was a brown stain on the comforter and when we asked for a different room, the front desk staff used a master key to open a room they were going to give to us....but it was occupied already! Seriously, pass on this scary place unless you don't mind stains and unannounced door openings to your room.
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酒店回复: Dear Voyage23026427629, Thank you for taking the time to share your experience. Please accept our sincere apologies for the upsetting and unacceptable issues you encountered during your stay. We are deeply concerned to hear about the stained comforter and the incident involving our team attempting to reassign an already-occupied room. This is far from the standard we aim to uphold, and we understand how both situations would not only be frustrating but also unsettling for any guest. The cleanliness of our rooms is a top priority, and what you described falls far below our expectations. We have addressed your comments with our housekeeping department to reinforce our cleaning standards and ensure thorough inspections are conducted before every check-in. Regarding the room assignment error, this is a serious lapse in protocol, and we are investigating the matter with our front desk team to understand how it occurred and to prevent such incidents in the future. Guest safety, comfort, and privacy are non-negotiable, and we are reinforcing procedures to make sure this kind of mistake never happens again. We genuinely regret that your experience was so disappointing and unsettling. Your feedback has been taken very seriously, and we are using it to implement necessary improvements. Should you be willing to give us another chance in the future, we would welcome the opportunity to show you the standard of care and comfort we truly strive to provide.
1.0分
其他
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Wish I had read the reviews and saved myself from the horrors everyone experienced. The fact that it reaked of cigarette smoke and when I asked the lady if she smelt it to and she says oh yeah the neighbor lives on 3rd floor
1.0分
家庭亲子
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Super 8, if you want to renovate a hotel and have no services available, you may as well just close for a month or two and get it done. The only reason we booked this was because it had a pool and complimentary breakfast. Both which were unavailable due to renovations. Rediculous. No warning, no discount, just business as usually with nothing you state you have. Dust and drywall all over the place. Just a dump. Close down to renovate, don't be such greedy corporation. Do better. I will never stay at a Super 8 again. I feel ripped off.
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酒店回复: Dear Rascurt70, We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. Your feedback is incredibly important to us, and we deeply regret that we fell short of meeting your expectations. We understand how frustrating it must have been to arrive and find that our pool and complimentary breakfast were unavailable due to renovations. We sincerely apologize for any inconvenience this caused and understand your frustration with the lack of warning or discount provided. Please know that we take your feedback seriously and will use it to improve our communication processes and ensure that our guests are properly informed of any disruptions during their stay. We also apologize for the condition of the hotel due to ongoing renovations. While we strive to minimize disruptions and maintain cleanliness during renovation periods, it's clear that we did not meet our standards in this regard. We are actively addressing these issues to ensure a more positive experience for our guests in the future. We understand your decision not to stay with us in the future, but we hope you will reconsider. We value your patronage and would welcome the opportunity to regain your trust and provide you with the exceptional experience you deserve. Thank you for bringing these concerns to our attention, and we apologize once again for the inconvenience you experienced.
1.0分
家庭亲子
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Must agree with "BURN IT DOWN" and "SLEEP IN YOUR CAR" reviews! Welcome to the little hotel of horrors! This hotel was suppose to be our last sleep on our way home from a family road trip. Every hotel room we had stayed at along the way had been checked by my husband beforehand to make sure the room was clean, this time though it was 11 pm and we had been driving all day. The outside appearance seemed good (in the dark) so he went ahead and booked a room. We hauled our things up to the room just to find dog hair and little garbage all over the floor, something smeared on the wall and the mirror. I didn't need to look further, we decided to see if a cleaner room was available. After some time trying, my husband managed to flag down some of the rude front desk staff and they gave him a card for the room right next door. After trying the card a few times the door opened and another guest said "you got the wrong room". As he said this I heard a loud bark and decided I should probably wait in our room while my husband tried to explain this was the room number we were given. Before I could take the three steps back into our room, the dog had squeezed it's way out and lunged straight at me! I instantly pushed him off but he chomped down on my hand!! The next minute was a bit of a blur as I wasn't sure who got the dog off of me and the next thing I remember doing was getting our boys back into our room for safety as I did not know where this dog was and by now my daughter has locked herself into the bathroom and is crying in absolute fright! After a moment I went downstairs to tell the staff what had happened and nobody would take responsibility for the error. Then the dog owners came down and apologized, though the room mix up wasn't their fault the dog should have been restrained with a harness. They assured us the dog had rabies shots up to date. We do not know if the dog was cleared to come in or snuck in a back door. We left in frustration and continued our drive toward home discussing what action should be taken. My hand was swelling and had multiple punctures and one longer gash about 3/4" long. When we arrived in Grand Forks we decided that we would ask the advice of the authorities. They recommended seizing the dog till proof of shots was provided, the family did not have any, so the animal was taken in to monitor for ten days. As i write this review we are nearing the end of the ten days praying that rabies treatment will not be necessary. We read many hotel reviews before booking and if we had read all the warnings for this hotel we would never have stayed.
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酒店回复: Dear lisagP5976RY, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
1.0分
家庭亲子
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TERRIFYING I came for a night with my daughter there are no outlet covers, had to clean tub to use it no drain plug. Blood all the way down the hallway I have a lot of pics of the disgusting stuff in our room. Ik it's a budget hotel but I at least expect my room to be clean. Had to use our own blankets because the beds were covered with black dirt like stuff.. Most definitely not going back....
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酒店回复: Dear J1507ZZalicep, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. Please accept our apologies for any issues you had with your room, tub and the cleanliness; we will address the concerns you raised with our team and work together on making improvements. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
1.0分
独自旅行
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I've stayed at several Super 8's. They're usually clean and very nice. While I don't expect a lot from a budget hotel, I do expect to have a clean room. There were raisins on the floor, hair dye (I hope) on the sink, and crumbs everywhere. The bed smelled like it had been laundered at least. The breakfast area had stale cereal and about an inch of milk in gallon jug. Again, I don't expect a lot from budget hotels, but this was ridiculous.
环境很好
天哪！如果你有能力住在其他地方，就不要住在这里。房间又脏又恶心。我们到达时，外面正在粉刷，大堂也经过了翻新，但这是这个地方唯一的好处。显然，他们已经翻新了好几个月，但由于太脏，它永远不会像样。我从哪里开始呢……刚走进房间时，地板上有垃圾、发带、灰尘和塑料碎片。浴室的镜子和地板一样脏。但是……浴缸周围有一圈脏兮兮的污垢/油。我想吐。情况更糟了。没有毛巾杆，你必须穿过房间才能拿到卫生纸。浴帘很脏，上面有污渍。所有的毛巾都是干净的，但上面有污渍。风扇声音很大，挂在墙上。床罩很旧，上面有污渍。床单没有盖住床垫的侧面，一张床垫的侧面有一个巨大的棕色污渍。一张床上的床单皱巴巴的，看起来好像有人睡过。没有床头灯，事实上整个房间只有一盏灯，就在电视上方。家具都是便宜货，但很新。摆放的位置不太合适。很难触及空调/暖气控制器。烟雾报警器不太可靠。半夜为我们办理入住手续的那个人非常好。不用说，我们决定不吃他们的免费早餐。
我到了这家酒店。谢天谢地，结果发现我找错了酒店。从外观上看，酒店还不错。我进去的时候，他们正在装修。我以为是这家酒店，但其实是西法戈的另一家速 8 酒店。但是，我知道我永远都不会预订这家酒店的住宿。前台的人可能是我在客户服务中遇到的最粗鲁的人。她是怎么得到这份工作的？她太可怕了。我摇着头离开了。我简直不敢相信她对我这么不好。我对她很好，试图表现得友好，她甚至看都不看我一眼，告诉我没有房间了，告诉我我必须去另一家酒店，当我问其他房间在哪里时，她基本上是埋头看手机，态度非常粗鲁。我对这个地方只有不好的印象。
大多数房间的钥匙卡都不能用，夜班服务员不得不用他的万能钥匙打开至少 12 个房间。在房间里，有些浴室没有打扫（马桶很脏），很多电视都不能用（模糊、屏幕破裂、遥控器没有反应）。此外，许多房间的灯具都可以使用。夜班服务员（巴哈马人）非常乐于助人，但这让他很沮丧。早餐时间是早上 6 点到 9 点。没有茶包和面包 - 叫办公室后面的服务员来。他从冰箱里拿出面包，但茶包已经用完了。他的外表很不专业（T 恤、短裤和拖鞋），用裸手把一些面包片放进面包盒里（没有戴塑料手套）。此外，柜台上散落着冷麦片，他对此置之不理。另一位客人倒了他认为是橙汁的东西，结果倒出来的却是淡黄色的饮料（柠檬粉？）。饮料中没有人工甜味剂，只有糖。容器里有 2 包黄油、大约 5 包葡萄果冻和 2 包果酱，尽管距离早餐时间结束还有大约 1 个半小时，但前台服务员并没有将其装满。
Not only was this disgusting, but legit scary. There was a brown stain on the comforter and when we asked for a different room, the front desk staff used a master key to open a room they were going to give to us....but it was occupied already! Seriously, pass on this scary place unless you don't mind stains and unannounced door openings to your room.
Wish I had read the reviews and saved myself from the horrors everyone experienced. The fact that it reaked of cigarette smoke and when I asked the lady if she smelt it to and she says oh yeah the neighbor lives on 3rd floor
Super 8, if you want to renovate a hotel and have no services available, you may as well just close for a month or two and get it done. The only reason we booked this was because it had a pool and complimentary breakfast. Both which were unavailable due to renovations. Rediculous. No warning, no discount, just business as usually with nothing you state you have. Dust and drywall all over the place. Just a dump. Close down to renovate, don't be such greedy corporation. Do better. I will never stay at a Super 8 again. I feel ripped off.
Must agree with "BURN IT DOWN" and "SLEEP IN YOUR CAR" reviews! Welcome to the little hotel of horrors! This hotel was suppose to be our last sleep on our way home from a family road trip. Every hotel room we had stayed at along the way had been checked by my husband beforehand to make sure the room was clean, this time though it was 11 pm and we had been driving all day. The outside appearance seemed good (in the dark) so he went ahead and booked a room. We hauled our things up to the room just to find dog hair and little garbage all over the floor, something smeared on the wall and the mirror. I didn't need to look further, we decided to see if a cleaner room was available. After some time trying, my husband managed to flag down some of the rude front desk staff and they gave him a card for the room right next door. After trying the card a few times the door opened and another guest said "you got the wrong room". As he said this I heard a loud bark and decided I should probably wait in our room while my husband tried to explain this was the room number we were given. Before I could take the three steps back into our room, the dog had squeezed it's way out and lunged straight at me! I instantly pushed him off but he chomped down on my hand!! The next minute was a bit of a blur as I wasn't sure who got the dog off of me and the next thing I remember doing was getting our boys back into our room for safety as I did not know where this dog was and by now my daughter has locked herself into the bathroom and is crying in absolute fright! After a moment I went downstairs to tell the staff what had happened and nobody would take responsibility for the error. Then the dog owners came down and apologized, though the room mix up wasn't their fault the dog should have been restrained with a harness. They assured us the dog had rabies shots up to date. We do not know if the dog was cleared to come in or snuck in a back door. We left in frustration and continued our drive toward home discussing what action should be taken. My hand was swelling and had multiple punctures and one longer gash about 3/4" long. When we arrived in Grand Forks we decided that we would ask the advice of the authorities. They recommended seizing the dog till proof of shots was provided, the family did not have any, so the animal was taken in to monitor for ten days. As i write this review we are nearing the end of the ten days praying that rabies treatment will not be necessary. We read many hotel reviews before booking and if we had read all the warnings for this hotel we would never have stayed.
TERRIFYING I came for a night with my daughter there are no outlet covers, had to clean tub to use it no drain plug. Blood all the way down the hallway I have a lot of pics of the disgusting stuff in our room. Ik it's a budget hotel but I at least expect my room to be clean. Had to use our own blankets because the beds were covered with black dirt like stuff.. Most definitely not going back....
I've stayed at several Super 8's. They're usually clean and very nice. While I don't expect a lot from a budget hotel, I do expect to have a clean room. There were raisins on the floor, hair dye (I hope) on the sink, and crumbs everywhere. The bed smelled like it had been laundered at least. The breakfast area had stale cereal and about an inch of milk in gallon jug. Again, I don't expect a lot from budget hotels, but this was ridiculous.