The room was clean and the beds were comfortable… but the pool was over chlorinated and there was so much noise during the night we couldn’t sleep… also poor parking
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酒店回复: We're thrilled to hear that your room was clean and beds were comfortable! We truly appreciate your recognition of our efforts to provide you with an outstanding experience.At Mainstay Suites, we strive to create memorable moments for every guest, and your feedback confirms that we're on the right track. I have noted that you did not address any issues to our staff's attention during your stay. Please never hesitate to inform a staff member of any issues you may face so that we can best assist you while you are here. Rest assured, our records indicate that the pool chemical levels were right on track for where they need to be in the duration of your time with us. Furthermore, our parking lot is open access and free of charge to our guests. We're grateful for your loyalty and look forward to serving you again in the future.Warm regards,Airyana HaysGeneral ManagerMainstay Suites I-94 Medical Center Fargo
1.0分
家庭亲子
There were roaches found in our kitchenette shortly after we checked in. Front desk guy was very kind and apologetic though, even though it was not his fault.
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Fargo - I-94 Medical Center.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. After thorough inspection it has been noted that the insects in the room were Isopods, and are often found seeking refuge when the days grow colder. We understand that seeing an insect of any sorts is alarming and can stress guests out. We appreciate you bringing this issue to our attention and ensure that our maintenance team has promptly addressed the matter.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Airyana HaysGeneral ManagerMainStay Suites Fargo - I-94 Medical Center
5.0分
家庭亲子
Wonderful, quiet room. Friendly, responsive staff. Will definitely stay again!
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Fargo - I-94 Medical Center.As our guest you are truly valued!Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Airyana HaysGeneral ManagerMainStay Suites Fargo - I-94 Medical Center
5.0分
其他
The staff there are amazing and went above and beyond i appreciate the great experience i had ther ty
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酒店回复: Dear Lisa,Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Fargo - I-94 Medical Center.As our guest you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. If there is ever anything that we can do to make your stay anymore memorable, please do not hesitate to let one of our amazing staff members know!We hope to see you again soon.Sincerely,Airyana HaysGeneral ManagerMainStay Suites Fargo - I-94 Medical Center
2.0分
家庭亲子
Room wasn't ready at check in time. Couldn't get clean towels even when requested. Breakfast could be better.
5.0分
其他
Room very spacious, bed comfortable there are a lot of dining options would recommend Kobe’s Japanese great food and staff
5.0分
家庭亲子
Great, clean room with kitchen that helped make the stay feel like home.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Fargo - I-94 Medical Center.As a Choice Privileges member you are truly valued!Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Airyana HaysGeneral ManagerMainStay Suites Fargo - I-94 Medical Center
3.0分
其他
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Veey basic hotel
Stayed overnight. Hotel is basic. Had to make up sofa-bed myself...no staff to do it. Had hair stuck n dried on bed linen. Bathroom ceiling was peeling.
Breakfast was minimal...waffles only.
Location is convenient. Attention to cleanliness and maintenance needed.
4.0分
家庭亲子
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The staff was extremely friendly and helpful. The rooms were fine. More care needs to be taken with housekeeping. The carpet was not vacuumed well and there was even a goldfish cracker still on the floor. This hotel is very much used by contractors staying the week. It was still a little loud after 10 as the designated smoking area was outside our window, three floors down. Probably wouldn’t stay again just because we have pre-teen kids and they kept getting stared at by the contractors sitting around the lobby.
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酒店回复: Dear Laura,Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Fargo - I-94 Medical Center.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. It appears that you did not report any issues to a staff member during your stay. Please never hesitate to inform us of any issues so that we can immediately provide you with assistance and ensure that you have the best stay possible. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Airyana HaysGeneral ManagerMainStay Suites Fargo - I-94 Medical Center
气氛很好，很干净，早餐很好，价格也很公道。我们住的房间非常舒适。
The room was clean and the beds were comfortable… but the pool was over chlorinated and there was so much noise during the night we couldn’t sleep… also poor parking
There were roaches found in our kitchenette shortly after we checked in. Front desk guy was very kind and apologetic though, even though it was not his fault.
Wonderful, quiet room. Friendly, responsive staff. Will definitely stay again!
The staff there are amazing and went above and beyond i appreciate the great experience i had ther ty
Room wasn't ready at check in time. Couldn't get clean towels even when requested. Breakfast could be better.
Room very spacious, bed comfortable there are a lot of dining options would recommend Kobe’s Japanese great food and staff
Great, clean room with kitchen that helped make the stay feel like home.
Veey basic hotel
Stayed overnight. Hotel is basic. Had to make up sofa-bed myself...no staff to do it. Had hair stuck n dried on bed linen. Bathroom ceiling was peeling.
Breakfast was minimal...waffles only.
Location is convenient. Attention to cleanliness and maintenance needed.
The staff was extremely friendly and helpful. The rooms were fine. More care needs to be taken with housekeeping. The carpet was not vacuumed well and there was even a goldfish cracker still on the floor. This hotel is very much used by contractors staying the week. It was still a little loud after 10 as the designated smoking area was outside our window, three floors down. Probably wouldn’t stay again just because we have pre-teen kids and they kept getting stared at by the contractors sitting around the lobby.