I paid for an upgrade which looked like we had a walking shower for my wife who’s on a walker. Our room had a tub. Had to move rooms.
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酒店回复: Thank you for staying with us. We have five accessible rooms at our property; two kings on the first floor with roll-in style showers, two kings on a higher floor with ADA tubs, and one double queen room with an ADA tub. I am sorry to hear your experience with us did not meet your expectations. We always encourage guests to contact our front desk with any questions regarding accommodations to ensure you select the perfect room type as we have seven room types at our hotel. Thank you again, and we hope to serve you again soon.
5.0分
家庭亲子
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We had reservations at the hotel next door only to try to check in and being told they canceled our reservation. With no place to stay we went next door to the Wingate. Precious at the front desk was so helpful finding us a room there and helping us get the best price. Hotel was clean, good beds, and everything we could ask for.
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酒店回复: Thank you for the excellent review and staying with us at the Wingate by Wyndham. We appreciate hearing that our service and accommodations worked well for your visit to Columbia! Our team looks forward to welcoming you back again soon. Safe travels!
1.0分
其他
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Emotional distress and unpleasant experiences
I was given a room that someone else had already stayed in room 218, after they double booked my room. And the other person got to get a brand new room, while I was told I couldn't have a new room. Then the room’s toilet was broken, so I had to move to a new room ok another level, when I got to the room there was a dirty used Blue towel on the ground, but everything else appeared to be kinda normal. Then the WiFi password wouldnt work, i called for help at the front desk and was told by james “There isn’t anything I can do to help you, call our maintenance guy” and was dismissed. Very unpleasant treatment and uncomfortable bed. It was my birthday and I didn’t get to enjoy anything , i was perfectly happy until I checked in the hotel. It made me so disgusted I checked out earlier than my expected check out time. The place literally gave me a headache and I couldn’t get any good rest because of how I had been treated.
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酒店回复: I want to clarify the situation regarding your check-in. When you arrived, I personally assisted you since my front desk agent was occupied with another guest. I noticed you were a local resident, and while our policy typically restricts renting to locals, I made an exception for you because it was your birthday. I genuinely wanted to ensure you had a pleasant celebration. Unfortunately, there was a mix-up with room assignments, and both you and another guest were given the same room. I understand how frustrating that must have been, especially on such a special occasion.After the initial confusion, I took the time to inspect your room with you and your partner to ensure everything was in order. I was pleased to see that the room was clean and ready for your stay. However, I understand that later on, you encountered issues with the toilet and Wi-Fi. I sincerely apologize for the inconvenience caused by the lack of maintenance staff during the late hours. We did our best to accommodate you by moving you to a different room and providing you with the necessary support for the Wi-Fi issue.I also want to address the fact that you checked out at the normal time without mentioning any further concerns. Your satisfaction is our priority, and I took your review seriously. To make amends for the inconveniences you faced, I processed a 50% refund through *******, hoping it would help alleviate some of your dissatisfaction. I did send you a message through the platform, but it seems it may not have reached you.Thank you for your understanding, and I hope this experience doesn’t deter you from considering us in the future. We value your feedback and are committed to improving our services. If you have any further concerns or if there’s anything else we can do for you, please don’t hesitate to reach out.
5.0分
其他
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We only stayed one night. Ryan, the manager, was so nice after I messed up the reservation. The hotel was very accommodating.
There's a lot of road noise, but it did not prevent us from getting a good night's sleep. Would stay here again.
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酒店回复: Thank you for the kind words and staying with us at the Wingate by Wyndham for your travels to Columbia. Ryan will truly enjoy your review and seeing that his hospitality added to your visit. It is our pleasure to have you as our guest, and we look forward to serving you again soon!
4.0分
其他
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Bad workmanship
Stay was nice but our room had issues with the bedroom wallboard and bathroom wallpaper. In the bedroom it looked like they painted over badly torn joint tape behind the TV. In bathroom the wallpaper behind the toilet was pulled away from the wall - floor to ceiling. Unprofessional appearance.
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酒店回复: Thank you for the review and sharing your experience. I apologize for the issues in your room, and we will have our maintenance team address and resolve them. We appreciate your patronage and hope to welcome you back soon.
2.0分
其他
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Staff was nice and friendly. The room smelt of cigarette smoke. I asked for another room but was informed the hotel was full and was given a can of air freshener.
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酒店回复: Thank you for your feedback regarding your stay; it is great to hear that our team's hospitality added to your visit. I apologize regarding the room odor. It is very frustrating for us when guests do not adhere to our nonsmoking policy. We must take the room off line for days to clean the carpets, furniture, walls, etc. This room must have needed additional measures before being released for guest use, and I am sorry for the issue. We do have high powered filters that can be placed in the room while the guest is in the room which are quite effective, and we will remind the team to ensure this option is offered if we have this situation in the future. Thank you again for staying with us.
5.0分
情侣出游
Well appointed room, bathroom was mobility-accessible, staff was helpful, location was great for our needs.
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酒店回复: Thank you for staying with us for your travels to Columbia. We appreciate the review and hearing that our accommodations worked well for your visit. It is our pleasure to serve you, and our Wingate team hopes to welcome you back soon!
3.0分
其他
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Check in lady was emotionless. Kept my driving license in error. Only found out as door would not open. Had to return. Was told common problem with locks on doors by a more helpful gentleman on reception. Arrived late. Asked about close places to get food. Little information Hotel. Room all good
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酒店回复: Thank you for staying with us for your travels to Columbia. I sincerely apologize regarding your check-in experience as we want all guests to feel welcomed. Our guest room entry locks and handles are new, but most of the kinks have been worked out. We have many restaurants a short drive away over the highway that are very close, and TGIFridays is within walking distance. We are pleased to see that you enjoyed the accommodations. Thank you for being our guest, and we hope to have a future opportunity to serve you again.
5.0分
商务出差
We enjoyed our stay and would definitely consider this property again next time we are in the area.
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酒店回复: Thank you for the review and letting us know you had an enjoyable experience! We value you as our guest and look forward to welcoming you back on your next trip!
我订这间房本来只是想住两晚，有个地方睡觉洗澡，结果酒店只做到了一点。洗澡是个大问题，因为每次开淋浴，天花板上就会积水然后往下滴。这让人非常不舒服，所以我第二晚就没洗澡。我录下了这个问题的视频，退房的时候把顾虑和视频都告诉了酒店工作人员。除此之外，房间和公共区域大部分看起来都挺干净的，尽管我还是自己清理了一些客房服务明显没清理到的地方（比如粘乎乎的微波炉旋钮）。我还觉得电梯里热得让人受不了。虽然外面确实是破纪录的高温，但我还是不明白为什么电梯间没有像酒店其他公共区域那样开空调。至于早餐，对于习惯美式饮食的人来说还行——就是那种高脂肪、高糖的——但对于我这个吃全素食的人来说，就没什么吸引力了。不过，这毕竟是美国中部嘛。
I paid for an upgrade which looked like we had a walking shower for my wife who’s on a walker. Our room had a tub. Had to move rooms.
We had reservations at the hotel next door only to try to check in and being told they canceled our reservation. With no place to stay we went next door to the Wingate. Precious at the front desk was so helpful finding us a room there and helping us get the best price. Hotel was clean, good beds, and everything we could ask for.
Emotional distress and unpleasant experiences
I was given a room that someone else had already stayed in room 218, after they double booked my room. And the other person got to get a brand new room, while I was told I couldn't have a new room. Then the room’s toilet was broken, so I had to move to a new room ok another level, when I got to the room there was a dirty used Blue towel on the ground, but everything else appeared to be kinda normal. Then the WiFi password wouldnt work, i called for help at the front desk and was told by james “There isn’t anything I can do to help you, call our maintenance guy” and was dismissed. Very unpleasant treatment and uncomfortable bed. It was my birthday and I didn’t get to enjoy anything , i was perfectly happy until I checked in the hotel. It made me so disgusted I checked out earlier than my expected check out time. The place literally gave me a headache and I couldn’t get any good rest because of how I had been treated.
We only stayed one night. Ryan, the manager, was so nice after I messed up the reservation. The hotel was very accommodating.
There's a lot of road noise, but it did not prevent us from getting a good night's sleep. Would stay here again.
Bad workmanship
Stay was nice but our room had issues with the bedroom wallboard and bathroom wallpaper. In the bedroom it looked like they painted over badly torn joint tape behind the TV. In bathroom the wallpaper behind the toilet was pulled away from the wall - floor to ceiling. Unprofessional appearance.
Staff was nice and friendly. The room smelt of cigarette smoke. I asked for another room but was informed the hotel was full and was given a can of air freshener.
Well appointed room, bathroom was mobility-accessible, staff was helpful, location was great for our needs.
Check in lady was emotionless. Kept my driving license in error. Only found out as door would not open. Had to return. Was told common problem with locks on doors by a more helpful gentleman on reception. Arrived late. Asked about close places to get food. Little information Hotel. Room all good
We enjoyed our stay and would definitely consider this property again next time we are in the area.