酒店回复: Dear Ileana,We’re truly sorry to hear about the unpleasant smell you encountered during your stay. This is not the experience we aim to provide, and we apologize for any discomfort this caused. We take your concerns seriously and will investigate the issue to ensure it is addressed promptly. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager
2.0分
商务出差
原文
翻译提供方：Google
缺乏清洁度
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酒店回复: Dear Oscar,We sincerely apologize for the lack of hygiene you experienced during your stay. Cleanliness is a top priority for us, and we understand how disappointing this must have been. We take your concerns seriously and will work with our team to ensure that these issues are addressed promptly. We hope you’ll consider giving us another chance to provide you with a more comfortable and hygienic experience in the future.Sincerely, Hotel Manager
3.0分
其他
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Room was ok. This place makes you pay a $50 deposit which is very annoying. The room was booked and prepaid and I would not stay here again because of this. I have never had to pay a deposit at a hotel before.
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酒店回复: Dear Guest,We regret the inconvenience caused during your stay. Your feedback regarding the deposit policy has been noted and shared with our management team for review. While the refundable deposit is a standard security measure, we understand how it may have caused frustration. We are glad the room met your expectations and will work toward ensuring clearer communication about policies for a smoother experience in the future.Sincerely, Hotel Manager
4.0分
其他
No breakfast was offered even though it was advertised. Also, a $50 deposit was required which was not disclosed upfront. It was refunded upon check out.
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酒店回复: Dear Wayne,We regret the inconvenience caused during your stay. Your comments regarding the breakfast availability and the undisclosed deposit requirement have been noted and shared with our management team for review. We aim to ensure transparency and a smooth experience for all guests. It is good to know your deposit was refunded upon checkout, and we will work toward clearer communication and better service for future visits.Sincerely, Hotel Manager
1.0分
其他
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Well the lady who is co owner of hotel is EXTREMELY rude and unprofessional. She made me make 2 reservations because the first one i didnt pay online but chose to pay at property BIG mistake. My debit card is in my apple wallet and since she couldnt physically see the name she declined to accept it well second booking somehow got in my email adress name and i paid for it well she ofc declined that as well i couldnt change it and am out almost 80 dollars!!!! On top of her rudeness!!!
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酒店回复: Dear Guest,We regret the inconvenience caused during your visit. Your feedback regarding the interaction and payment process has been noted and will be reviewed with our management team to ensure better communication and guest handling in the future. We understand how important smooth service is, and your comments will help us improve our procedures.Sincerely, Hotel Manager
5.0分
家庭亲子
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It was near the function I was there for, including my favorite
eating place. It was also near the inter state highway I
travel. The price was the most reasonable and it served
it's purpose. When I go back up there, I will book with them again!
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酒店回复: Dear Alpha,We are glad our location was convenient for your function, favorite dining spot, and travel along the interstate. It is wonderful to know that you found our rates reasonable and that your stay met your needs. We are especially pleased to hear you plan to stay with us again on your next visit to the area. We look forward to welcoming you back and providing another comfortable and convenient stay.Sincerely, Hotel Manager
4.0分
其他
Customer Service was great, But the mattress was horrible needs to be replaced
5.0分
其他
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I will definitely go back and stay
The guy at the desk was very friendly, and housekeeping was excellent
I recommend anybody to go to Rodeway Inn in Lake City, Florida
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酒店回复: Dear LINDA,Thank you so much for your kind words and recommendation! We’re thrilled to hear you had a great experience and that our front desk staff and housekeeping team made such a positive impression. It’s always rewarding to know when guests plan to return. We look forward to welcoming you back to Rodeway Inn in Lake City, Florida for another comfortable and enjoyable stay!Sincerely, Hotel Manager
1.0分
其他
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Stay from hell, not recommended to anyone
Super dirty room, broken shower faucet with pipes showing out, disgusting floors,bad smell, no breakfast included, they only offer coffee at the lobby. We were the only people stay on this place, it felt like a horror movie. No maintenance at all.The bed was comfy but no comforter, towels were harder than a sand paper all stained, a/c super dirty... horrible won't describe this place. Not recommended not even for $20 a night. The guy at the lobby was nice though.
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酒店回复: Dear Janie,We sincerely apologize for the experience you had during your stay. The conditions you described are unacceptable, and we regret that we did not meet your expectations. Cleanliness, maintenance, and guest comfort are our priorities, and we will be addressing these concerns with our team immediately. We appreciate your honest feedback and will use it to make necessary improvements. We're glad to hear that our front desk staff was kind, and we truly regret that the rest of your stay was disappointing.Sincerely, Hotel Manager
这次住宿体验比我预期的要好，考虑到我付的价格，真的很值。房间非常干净，设施也很现代化。工作人员都非常友善。唯一有点失望的是所谓的“包含早餐”：只有一个咖啡壶（我不喝咖啡）和一小包预包装甜点。
它有一种可怕的气味，我不推荐它。
缺乏清洁度
Room was ok. This place makes you pay a $50 deposit which is very annoying. The room was booked and prepaid and I would not stay here again because of this. I have never had to pay a deposit at a hotel before.
No breakfast was offered even though it was advertised. Also, a $50 deposit was required which was not disclosed upfront. It was refunded upon check out.
Well the lady who is co owner of hotel is EXTREMELY rude and unprofessional. She made me make 2 reservations because the first one i didnt pay online but chose to pay at property BIG mistake. My debit card is in my apple wallet and since she couldnt physically see the name she declined to accept it well second booking somehow got in my email adress name and i paid for it well she ofc declined that as well i couldnt change it and am out almost 80 dollars!!!! On top of her rudeness!!!
It was near the function I was there for, including my favorite
eating place. It was also near the inter state highway I
travel. The price was the most reasonable and it served
it's purpose. When I go back up there, I will book with them again!
Customer Service was great, But the mattress was horrible needs to be replaced
I will definitely go back and stay
The guy at the desk was very friendly, and housekeeping was excellent
I recommend anybody to go to Rodeway Inn in Lake City, Florida
Stay from hell, not recommended to anyone
Super dirty room, broken shower faucet with pipes showing out, disgusting floors,bad smell, no breakfast included, they only offer coffee at the lobby. We were the only people stay on this place, it felt like a horror movie. No maintenance at all.The bed was comfy but no comforter, towels were harder than a sand paper all stained, a/c super dirty... horrible won't describe this place. Not recommended not even for $20 a night. The guy at the lobby was nice though.