酒店回复: We are glad to hear that you found the hotel to be clean and to your liking! We hope to see you again in the future!
3.0分
家庭亲子
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Staff had given my prepaid room to someone else with same last name. Actually changed the name and address of my booking (they lived in a different state even) to the other person's info. All of my reservation messages started coming with the other person's name. They did have another room to give me but my receipt had the other person's info on it even though they said they would fix it after taking my photo id. Whole situation made me uncomfortable.
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酒店回复: I apologize for the miss understanding that you had when checking in. We have made sure that something like this does not happen again. We hope that you would give us another chance in the future.
5.0分
其他
Everything worked out great. Staff was top notch. Rooms spot on. Hotel was perfectly located
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酒店回复: Jeremy, I'm happy to hear that everything worked out great for you.
3.0分
朋友出游
Hot tub was not working. Toliet stopped up, shower water was cold and water drained slow. Door dead bolt did not lock.
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酒店回复: I apologize that our hot tub was out of order at the time you were here, as well as the other issuses that you had. We have fixed the issuses that you had and hope that you will give us another chance in the future.
5.0分
其他
Nice Find
Quiet small town atmosphere. Room was clean and comfortable. Staff was helpful in recommending places to eat in the area.
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酒店回复: Mary,I'm pleased to hear that your room was clean and comfortable for you as we work to make sure your experience is great! I'm also happy to hear that our staff was helpful on finding you a place to eat! We look forward to you staying with us again! Thank you
1.0分
情侣出游
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All I can say is the location was great. However, the hot tub didn't work, and both the pool and hot tub were FILTHY. I normally don't complain, but this is my 2nd stay at an AmericInn recently and both times I was disappointed. The front desk staff was awesome, but another employee tried convincing several of us in the pool area the hot tub was a "therapy" hot tub.
At this point, I don't know if I am willing to stay at an AmericInn again as it appears ownership is unable to maintain the properties.
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酒店回复: I apologize that our hot tub and pool were not a positive experience for you, As we do work hard to fix issuses that come to our attention, and hope that you give us another chance in the future to make your stay a positive experience.
5.0分
家庭亲子
Hotel was very nice and clean. I truly felt at home there. 2nd time staying there, and I will definitely return.
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酒店回复: I am pleased to hear that your stay with us was positive and that you will be looking forward to coming again. Thank you!
5.0分
其他
Great place to stay. Staff were friendly and helpful. The area is quiet and getting in and out is convenient.
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酒店回复: I am pleased to hear that you had a positive stay with us. We look forward to seeing you again!
3.0分
家庭亲子
Had to request a change of room as our initial room had a horrible stink coming up from the sink drain plug. Staff were terrifically helpful though.
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酒店回复: We apologize that the first room you had was not up to positive standards. I am happy that we were able to get you into another room that was positive for you.
2.0分
情侣出游
The pool and hot tub was great but our room smelt horrible and the food wasnt that great
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酒店回复: I'm sorry to hear that your room didn't smell the best and that the food was not the best. I will pass the message along so that we can make sure to due better in the future.
酒店非常干净，房间也非常干净，他们每天都会收集垃圾并整理床铺。
Staff had given my prepaid room to someone else with same last name. Actually changed the name and address of my booking (they lived in a different state even) to the other person's info. All of my reservation messages started coming with the other person's name. They did have another room to give me but my receipt had the other person's info on it even though they said they would fix it after taking my photo id. Whole situation made me uncomfortable.
Everything worked out great. Staff was top notch. Rooms spot on. Hotel was perfectly located
Hot tub was not working. Toliet stopped up, shower water was cold and water drained slow. Door dead bolt did not lock.
Nice Find
Quiet small town atmosphere. Room was clean and comfortable. Staff was helpful in recommending places to eat in the area.
All I can say is the location was great. However, the hot tub didn't work, and both the pool and hot tub were FILTHY. I normally don't complain, but this is my 2nd stay at an AmericInn recently and both times I was disappointed. The front desk staff was awesome, but another employee tried convincing several of us in the pool area the hot tub was a "therapy" hot tub.
At this point, I don't know if I am willing to stay at an AmericInn again as it appears ownership is unable to maintain the properties.
Hotel was very nice and clean. I truly felt at home there. 2nd time staying there, and I will definitely return.
Great place to stay. Staff were friendly and helpful. The area is quiet and getting in and out is convenient.
Had to request a change of room as our initial room had a horrible stink coming up from the sink drain plug. Staff were terrifically helpful though.
The pool and hot tub was great but our room smelt horrible and the food wasnt that great