酒店回复: Hello Kathleen,We appreciate you taking the time to share your feedback with us. Your comments are important, and we will forward them to our team for review and improvement. If you have any further concerns, please don't hesitate to get in touch with our management.
1.0分
其他
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I just checked in with my family, and the room was nowhere near acceptable. The bed sheets were not clean, the curtains had visible stains, and there were spots on the ceiling. There was hair all over the room, and both the lamps and headboard were covered in dust — clearly the room had not been properly cleaned in a long time.
The bathroom was a mess as well. There was gunk and buildup around the shower bar (which I now know is old brown caulking, but it still looks terrible), and overall it felt unsanitary from the moment we walked in.
To make matters worse, the manager was extremely rude when we tried to address these issues. Instead of helping or offering a solution, they acted like we were inconveniencing them by asking for a clean room.
For the price we paid, this level of cleanliness and customer service is completely unacceptable. I would not stay here again and do not recommend it to anyone.
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酒店回复: Hello Kathleen,Thank you for sharing your concerns regarding your recent stay. We genuinely value guest feedback as it helps us improve our services and standards. We regret to hear that your experience did not meet your expectations and that you encountered cleanliness and service issues during your stay. Rest assured, your comments will be shared with the team for further evaluation. We appreciate you bringing this to our attention and hope you find a hotel that better meets your needs in the future.
1.0分
其他
Had reservation then showed up and told they oversold the hotel. What’s the point in having a confirmation number if they won’t honor it. Terrible management.
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酒店回复: Hello Shechem,Thank you for sharing your feedback regarding your reservation experience. We understand how disappointing it can be when expectations are not met. Reservations can sometimes be impacted by unforeseen circumstances, and we strive to provide the best service possible. Your comments will be shared with the management team as they continue to evaluate our processes. We appreciate your insights and hope you will consider staying with us again in the future.
3.0分
其他
Bathtub paint peeling off, very slow tub drain, tv words did not match lips. Some kind of delay.
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酒店回复: Thank you for sharing your feedback. We appreciate you bringing these details to our attention, as they help us identify areas for improvement. Our maintenance team will inspect the bathtub and drainage issue, as well as look into the TV synchronization problem to ensure everything functions properly. We value your input and hope to provide you with a smoother, more comfortable stay next time.
5.0分
其他
Great Price
Lots of restaurants close. Parking was a little tight. Room and bed were clean
1.0分
其他
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original room i was put in had black mold all throughout the bathroom ceiling. i was moved to a different room that, while it did not have mold, was absolutely disgusting. dirty bed and curtains that didnt even close all the way on the first floor. entire hotel had a weird smell. and the bathroom shower is absolutely disgusting and looks like it hasn’t been updated
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酒店回复: Hi Alexandra,Thank you for sharing your detailed feedback. We appreciate you bringing these observations to our attention, as they highlight areas where we can make immediate improvements. We are actively reviewing the conditions you described to ensure that our rooms and common areas meet the level of cleanliness and comfort our guests expect. Our team is also evaluating updates to bathrooms and furnishings so that each stay feels fresh and welcoming. Your comments are valuable in helping us prioritize improvements, and we hope to have the opportunity to provide you with a much better experience in the future.
5.0分
其他
Good place to stay
Decent place to stay. Only issue is some of the tvs not working too well but the staff was able to resolve issues.
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酒店回复: Hi Patricia,Thank you for taking the time to share your experience with us. We are pleased to know that you found our hotel to be a decent and comfortable place to stay. It is especially great to hear that our staff was able to assist you promptly with the television concerns and ensure everything was resolved during your visit. Providing helpful service and a smooth experience is always our goal, and it is wonderful to know our team made a difference for you. We appreciate your feedback and look forward to welcoming you back for another enjoyable and relaxing stay.
4.0分
其他
Very nice staff but the rooms have several cosmetic issues, specifically in the bathroom.
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酒店回复: Hi Amy,Thank you for sharing your feedback. We are glad to hear that you found our staff very nice and welcoming. Your comments regarding cosmetic issues in the bathroom are important, and we will review them with our maintenance team to ensure improvements are made. Feedback like yours helps us maintain the positive aspects of the stay while addressing areas that need attention. We look forward to welcoming you back for an even better experience.
4.0分
其他
Everything was good. The breakfast bar was good, except the eggs. They didnt look real. The property looked clean and safe.
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酒店回复: Hi Ernest,Thank you for sharing your feedback with us. We are glad to hear you enjoyed your stay and that you found the property clean and safe. We are also pleased that you liked the breakfast bar overall. Regarding the eggs, we appreciate your observation and will review our preparation and presentation to ensure they look and taste fresh. Your input helps us improve while continuing to provide a welcoming and comfortable experience for our guests. We look forward to hosting you again in the future.
2.0分
情侣出游
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Location is good. Most channels had fuzzy picture, had universal remote and couldn't get closed captioning to work. First night the remote quit working and the front desk person didn't know how to pair another remote to the tv. The water in the pool had a light green tint to it. The water pressure in the sink faucet was bad. The prooerty had replaced some if the air units in the rooms and the old ones were stored outside along the wall in the pool area which I considered hazardous.
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酒店回复: Hi Sandra,Thank you for sharing your experience in detail. We’re glad you found the location convenient, but we also recognize there were several areas where your stay could have been better. The issues you mentioned—such as poor TV reception, remote pairing challenges, and difficulties with closed captioning—are being reviewed with our team to ensure we’re better equipped to assist in the future. Your comments about the pool water clarity, low sink water pressure, and old air units stored near the pool are especially helpful. Safety, cleanliness, and functionality are top priorities, and your feedback will help us address these concerns directly with our maintenance and operations teams. We appreciate you taking the time to provide this valuable input and hope we’ll have the chance to offer you a much-improved stay in the future.
好的
I just checked in with my family, and the room was nowhere near acceptable. The bed sheets were not clean, the curtains had visible stains, and there were spots on the ceiling. There was hair all over the room, and both the lamps and headboard were covered in dust — clearly the room had not been properly cleaned in a long time.
The bathroom was a mess as well. There was gunk and buildup around the shower bar (which I now know is old brown caulking, but it still looks terrible), and overall it felt unsanitary from the moment we walked in.
To make matters worse, the manager was extremely rude when we tried to address these issues. Instead of helping or offering a solution, they acted like we were inconveniencing them by asking for a clean room.
For the price we paid, this level of cleanliness and customer service is completely unacceptable. I would not stay here again and do not recommend it to anyone.
Had reservation then showed up and told they oversold the hotel. What’s the point in having a confirmation number if they won’t honor it. Terrible management.
Bathtub paint peeling off, very slow tub drain, tv words did not match lips. Some kind of delay.
Great Price
Lots of restaurants close. Parking was a little tight. Room and bed were clean
original room i was put in had black mold all throughout the bathroom ceiling. i was moved to a different room that, while it did not have mold, was absolutely disgusting. dirty bed and curtains that didnt even close all the way on the first floor. entire hotel had a weird smell. and the bathroom shower is absolutely disgusting and looks like it hasn’t been updated
Good place to stay
Decent place to stay. Only issue is some of the tvs not working too well but the staff was able to resolve issues.
Very nice staff but the rooms have several cosmetic issues, specifically in the bathroom.
Everything was good. The breakfast bar was good, except the eggs. They didnt look real. The property looked clean and safe.
Location is good. Most channels had fuzzy picture, had universal remote and couldn't get closed captioning to work. First night the remote quit working and the front desk person didn't know how to pair another remote to the tv. The water in the pool had a light green tint to it. The water pressure in the sink faucet was bad. The prooerty had replaced some if the air units in the rooms and the old ones were stored outside along the wall in the pool area which I considered hazardous.