我很担心评论，但最糟糕的是，有一位顾客正在以高音量听 Hobo Good 说唱音乐，不知从什么地方，低音漏了，我可以听到它很晚晚上和清晨。这家酒店很好。
5.0分
情侣出游
原文
翻译提供方：Google
很好的服务
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酒店回复: Dear Humberto,Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service. Providing outstanding hospitality is our top priority, and your feedback is truly appreciated.We hope to welcome you back soon for another great stay!Thank You,Quality Inn & Suites Wichita Falls Management
5.0分
商务出差
原文
翻译提供方：Google
优秀我喜欢它
酒店回复: Thank you for your review.
2.0分
其他
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Listen to the reviews
I’ll start off by saying the staff was extremely nice, but unfortunately the hotel itself was not. I’m not one to nitpick and I understood I would be getting what I paid for, but when I got to the room I noticed the floor was coming up. Ok not a big deal. The towels we were given were stained and had other peoples hair on it. The hallway reeked terribly of urine, also peoples children were just laying around the hallways blocking the hall.. homeless people came in the morning while guests were getting breakfast. Everything so far has been okay to put up with but the final straw for us was when we noticed something crawling by the tv..lo and behold INFESTED with BUGS! that was enough to say enough is enough and leave immediately. Please be careful when booking a hotel in this area and read ALL the reviews!!
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酒店回复: Dear Michelle,Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations. Your concerns about cleanliness, safety, and maintenance are taken very seriously. We will address these issues with our team to ensure improvements are made. We genuinely regret the discomfort and inconvenience you experienced and appreciate your feedback, as it helps us provide a better experience for all our guests.Sincerely,Quality Inn & Suites Wichita Falls Management
5.0分
其他
Room was clean, hotel is pet friendly and it was important to me traveling with 2 Dobermans
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酒店回复: Dear Baloun, Thank you for your feedback! We’re delighted to hear that you enjoyed your stay and that our pet-friendly environment worked well for you and your Dobermans. We take pride in providing a comfortable experience for both our guests and their furry companions.We look forward to welcoming you and your pets back on your next visit!Thank you, Quality Inn & Suites Wichita Falls Management
4.0分
情侣出游
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My senior aged husband and I were in an "accessible room". When showering the water flowed out of shower area onto bathroom floor. Had to use big towels to put on floor so for next shower it wouldn't leak onto floor.
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酒店回复: Dear Utsey,Thank you for bringing this to our attention. We’re genuinely sorry for the inconvenience you and your husband experienced with the shower in your accessible room. Guest safety and comfort are of the utmost importance to us, and we regret the water drainage issue you experienced. Your feedback has been shared with our maintenance team to review and resolve. We appreciate your understanding and hope to provide a much smoother experience on your next visit.Sincerely,Quality Inn & Suites Wichita Falls Management
4.0分
其他
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Nice little spot for what we needed, a close spot next to the softball complex for the tournament we were attending. Our only issue was the room door locks. Even after getting our keys rekeyed, the door would not unlock until the 7th to 10th time trying to open it. The door locks seem to need fixing or upgrading.
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酒店回复: Dear Jenkins,Thank you for sharing your feedback. We’re glad our location was convenient for your tournament stay. We sincerely apologize for the trouble you experienced with the door locks and appreciate you bringing this to our attention. We’ll address this issue promptly to ensure a smoother experience for future guests. We hope to have the opportunity to welcome you back under better circumstances.Thank you,Quality Inn & Suites Wichita Falls Management
1.0分
其他
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No hot water, argued about it when informed. Then admitted to us hot water heater was turned off. Spent $190 for one nite to just sleep. Couldn’t shower and clean up to go to a funeral.
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酒店回复: Dear Harp,We sincerely apologize for your experience. Having no hot water, especially during such a critical time, is unacceptable and not the standard we strive to provide. We regret the way the situation was handled and understand your frustration. Your feedback has been shared with our team to ensure this does not happen again. We truly value your comments and hope to regain your trust in the future.Sincerely,Quality Inn & Suites Wichita Falls Management
2.0分
商务出差
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I was very displeased by my room having dirty areas (bathroom sink and bathtub), the bathtub didn’t drain so it had standing water, staff was not friendly at all, and the breakfast was cold and hard (biscuits).
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酒店回复: Dear Brandi,We sincerely apologize for the issues you experienced during your stay. This is not the standard we strive to maintain. Your feedback regarding cleanliness, the bathtub, staff service, and breakfast has been shared with our team for immediate attention and improvement. We regret the inconvenience caused and hope you’ll give us another opportunity to provide a much more comfortable and enjoyable stay in the future.Sincerely,Quality Inn & Suites Wichita Falls Management
1.0分
其他
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The staff was real nice they did upgrade my room because of the couch was very uncomfortable very hard it didn't seem like a good place for my kid to sleep so they upgraded me but the other room it's not really bad the first room was smell good it's not clean but the couch bed in there awful and the second room they gave me when they upgraded me they beds were real small for two people and it smelled
我很担心评论，但最糟糕的是，有一位顾客正在以高音量听 Hobo Good 说唱音乐，不知从什么地方，低音漏了，我可以听到它很晚晚上和清晨。这家酒店很好。
很好的服务
优秀我喜欢它
Listen to the reviews
I’ll start off by saying the staff was extremely nice, but unfortunately the hotel itself was not. I’m not one to nitpick and I understood I would be getting what I paid for, but when I got to the room I noticed the floor was coming up. Ok not a big deal. The towels we were given were stained and had other peoples hair on it. The hallway reeked terribly of urine, also peoples children were just laying around the hallways blocking the hall.. homeless people came in the morning while guests were getting breakfast. Everything so far has been okay to put up with but the final straw for us was when we noticed something crawling by the tv..lo and behold INFESTED with BUGS! that was enough to say enough is enough and leave immediately. Please be careful when booking a hotel in this area and read ALL the reviews!!
Room was clean, hotel is pet friendly and it was important to me traveling with 2 Dobermans
My senior aged husband and I were in an "accessible room". When showering the water flowed out of shower area onto bathroom floor. Had to use big towels to put on floor so for next shower it wouldn't leak onto floor.
Nice little spot for what we needed, a close spot next to the softball complex for the tournament we were attending. Our only issue was the room door locks. Even after getting our keys rekeyed, the door would not unlock until the 7th to 10th time trying to open it. The door locks seem to need fixing or upgrading.
No hot water, argued about it when informed. Then admitted to us hot water heater was turned off. Spent $190 for one nite to just sleep. Couldn’t shower and clean up to go to a funeral.
I was very displeased by my room having dirty areas (bathroom sink and bathtub), the bathtub didn’t drain so it had standing water, staff was not friendly at all, and the breakfast was cold and hard (biscuits).
The staff was real nice they did upgrade my room because of the couch was very uncomfortable very hard it didn't seem like a good place for my kid to sleep so they upgraded me but the other room it's not really bad the first room was smell good it's not clean but the couch bed in there awful and the second room they gave me when they upgraded me they beds were real small for two people and it smelled