No working TVs, no parking, pillows were more like throw pillows, two different housekeeping people rushed us to check out well before checkout time.
1.0分
其他
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Do not stay!!
My family and i got to hotel at 2am from driving over 12 hours and took 45min to check in. Went to room and turn cold air on and never cooled our room. Tv didnt work in hotel they said it was from the storm. But the lobby tv was super cold and the tv was working????? I told the front desk and he pretty much told me to go f off. Very rude
1.0分
家庭亲子
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I need a refund. To say it was sketchy is the least. No TV, no WiFI, not even door lock. The room was supposed to be “none smoking” but it smell of cigarette. Flooring was half way missing. Seat was dirty and broken. I got assigned a ground floor and the “neighbor” next door walked outsize to check our belongings. The front desk guy told us they don’t provide remote control because they all got stolen. Bugs crawling inside the room. Linens with holes. Think the worst scenario possible, that was it. Even parts of the laminated floor was missing throughout the room. That place needs to shut down immediately.
5.0分
其他
Staff was friendly and helpful gave great information. Would recommend to others and will be staying again in the future.
3.0分
商务出差
I'm a grown man, but I do not feel particularly safe in this area of Wichita Falls.
1.0分
家庭亲子
There was no working TV no working phone the rooms we're not necessarily dirty but certainly didn't look clean
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酒店回复: Dear Kellie,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the TV and phone in your room, as well as the cleanliness concerns. This is certainly not the standard we strive to provide.Your comments have been shared with our maintenance and housekeeping teams to address these issues and ensure they are resolved for future guests. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a better experience.Best regards,Maria
3.0分
其他
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Might rethink your stay being here
I just say that this is in a rough neighborhood, and the desk clerks are not very hospitalable, different service desk dealings and they both acted like they were being put out by my being there. Let's just say if you're an unhappy person then you won't mind the service or the dirty rooms.
5.0分
其他
Always have a nice visit definitely gonna stay again in a few months
那个男经理真是个**。他们挑三拣四地决定向谁收取额外押金。我的押金也从来没有像他们承诺的那样退还给我。
打扫的很好，前台也很热情11:00 am 我们还在睡觉，因为我们是 4:30 am 到达的
No working TVs, no parking, pillows were more like throw pillows, two different housekeeping people rushed us to check out well before checkout time.
Do not stay!!
My family and i got to hotel at 2am from driving over 12 hours and took 45min to check in. Went to room and turn cold air on and never cooled our room. Tv didnt work in hotel they said it was from the storm. But the lobby tv was super cold and the tv was working????? I told the front desk and he pretty much told me to go f off. Very rude
I need a refund. To say it was sketchy is the least. No TV, no WiFI, not even door lock. The room was supposed to be “none smoking” but it smell of cigarette. Flooring was half way missing. Seat was dirty and broken. I got assigned a ground floor and the “neighbor” next door walked outsize to check our belongings. The front desk guy told us they don’t provide remote control because they all got stolen. Bugs crawling inside the room. Linens with holes. Think the worst scenario possible, that was it. Even parts of the laminated floor was missing throughout the room. That place needs to shut down immediately.
Staff was friendly and helpful gave great information. Would recommend to others and will be staying again in the future.
I'm a grown man, but I do not feel particularly safe in this area of Wichita Falls.
There was no working TV no working phone the rooms we're not necessarily dirty but certainly didn't look clean
Might rethink your stay being here
I just say that this is in a rough neighborhood, and the desk clerks are not very hospitalable, different service desk dealings and they both acted like they were being put out by my being there. Let's just say if you're an unhappy person then you won't mind the service or the dirty rooms.
Always have a nice visit definitely gonna stay again in a few months