酒店回复: Thank you for staying at Comfort Inn & Suites Fort Eisenhower Area. We greatly appreciate your choice to stay with us and the opportunity to provide you with a comfortable and memorable experience. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. If there’s anything we can do to enhance your stay, please don’t hesitate to let us know.
4.0分
其他
The staff was friendly and helpful. The property was being renovated and upgraded. The breakfast was very basic at best.
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酒店回复: Thank you for taking the time to share your experience at Comfort Inn & Suites Augusta Fort Eisenhower Area.We’re pleased to hear that you found our staff friendly and helpful. Providing warm, attentive service is something we take pride in, and I will be sure to share your kind words with the team.We also appreciate your understanding as we continue renovations and upgrades to enhance the overall guest experience. These improvements are designed to provide greater comfort and modern amenities, and we’re excited for you to see the results on a future stay.Regarding breakfast, we’re sorry to hear that it did not fully meet your expectations. Your feedback is valuable, and we’ll use it to review our offerings and explore ways to add more variety and quality to better serve our guests.We hope to welcome you back soon and provide you with an even better experience once our upgrades are complete.Warm regards,Comfort Inn & Suites Augusta Fort Eisenhower Area
4.0分
情侣出游
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The staff at this Comfort Inn were very friendly and accommodating, which made check-in easy and welcoming. The hallways and elevator smelled clean and fresh, giving a good first impression. Our room was tidy and comfortable; however, when we entered the bathroom, there was a noticeable sour odor, and the shower curtain smelled as if it had been left damp for too long. Aside from that, the stay was quite relaxing overall, and we felt safe during our visit.
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酒店回复: Thank you for taking the time to share your recent experience at Comfort Inn & Suites Augusta Fort Eisenhower Area. We are so pleased to hear that our team made your check-in welcoming and that you enjoyed the cleanliness of our hallways, elevator, and the comfort of your room.I do, however, want to sincerely apologize for the odor you noticed in the bathroom and with the shower curtain. That is not the standard we strive to maintain. Please know that I’ve already shared your feedback with our housekeeping team so we can address this issue immediately and prevent it from happening again.Your comments are extremely valuable to us, as they help us continue improving. I’m glad to hear that overall your stay was relaxing and that you felt safe with us. We truly appreciate your business and even better experience on your next visit.Warm regards,Comfort Inn & Suites Augusta Fort Eisenhower Area
5.0分
家庭亲子
Staff very nice and always smiling and very safe after hours you need a key to get in never seen this before
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酒店回复: Thank you so much for taking the time to share your kind words about your recent stay with us. We’re delighted to hear that you felt safe and welcomed during your visit and that our staff made a positive impression on you with their friendly smiles.Your feedback means a lot to us, and we’re so glad we could provide you with a comfortable and secure experience. We truly appreciate you choosing to stay with us and look forward to welcoming you back on your next trip.Warm regards,Comfort Inn & Suites
3.0分
其他
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The property was a great location for us. Room was clean. However, it had a musky smell. I believe the carpet had been cleaned and wasn’t completely dry. Advertising showed a workout room that was only a yoga room. Hotel is currently going through some renovations such as painting the exterior.
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酒店回复: Thank you for staying with us and for taking the time to share your feedback. We’re glad to hear that you found the location convenient and the room clean.We sincerely apologize for the musky smell you experienced. You’re absolutely right — the carpets had recently been professionally cleaned, and we believe the moisture may not have fully dried. We appreciate your understanding as we work through these improvements.Regarding the fitness room, we understand your concern. As noted in the signage, the space has been temporarily available as a yoga/stretching room while we awaited delivery of our new equipment. We’re happy to share that the equipment arrived just a couple of days ago, and we’re finalizing setup now. The full fitness center will be open and fully operational by next week.As for the renovations, we truly believe updates like exterior painting help us enhance your experience and the overall look and feel of the property. We apologize for any inconvenience they may have caused during your visit. We are surprise and disappoint to see a review low for such a good thing we are doing for our guest. We genuinely care about our guests and are always working to improve. We hope to welcome you back again soon so you can enjoy the newly updated amenities.Warm regards,Comfort Inn & Suites Augusta Fort Eisenhower Area
5.0分
其他
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Property is immaculate and staffs are friendly and quick to help. They even offered us to have us packed breakfast because my flight was early at 6 am Very thoughtful and helpful staff members.
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酒店回复: Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you found the property immaculate and our staff friendly and helpful. It’s always our goal to go above and beyond for our guests, and we’re glad to know the early packed breakfast made your travel a little easier.Your kind words mean a lot to our team, and we’ll be sure to share your feedback with them. We hope to welcome you back again soon for another great stay.Safe travels, and thank you again for choosing us!Warm regards,Comfort Inn & Suites Fort Eisenhower Area
5.0分
家庭亲子
This staff was very welcoming and gracious during our visit during Masters Week… highly recommend to everyone
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酒店回复: Thank you so much for your kind feedback about your stay with us during Masters Week! We’re thrilled to hear that our staff made you feel welcome and that you had a great experience.It was truly our pleasure to host you, and we sincerely appreciate your recommendation. We look forward to welcoming you back on your next visit to Augusta!Warm regards,Management
1.0分
其他
Room smelled weird, Beds were clean, staff was really nice, breakfast not good, eggs like cardboard, waffles like plastic, limited food. Very cheap items.
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酒店回复: Thank you for staying with us and for sharing your honest feedback. We truly appreciate you taking the time to let us know about your experience.We’re glad to hear that you found our staff to be friendly and the beds clean and comfortable—those are qualities we strive to deliver consistently. However, we’re truly sorry to hear that other aspects of your stay, particularly the room scent and breakfast quality, did not meet your expectations. Very hard to believe waffle like plastic and add like cardboard, We apologize you felt like that, Please know that we take your comments seriously. We will be reviewing the breakfast offerings and room condition with our team to ensure improvements are made. Providing a great experience for every guest is our top priority, and your feedback helps us do just that.We hope you’ll consider giving us another opportunity in the future. If there’s anything we can do to make your next stay more comfortable, please don’t hesitate to reach out.Warm regards,Comfort Inn & Suites Fort Eisenhower Area
4.0分
商务出差
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The lady a the front desk was rude but the other employees were really friendly. the elevator was broken so you had to take the stairs. However the room was very comfortable. the hotel is a little dated but its nice and comfortable. The hot breakfast was better than expected and the area was nice and quite around the hotel. parking was good too. just one or two places to eat near by. Beside the rude lady at the front desk I had a pretty nice stay.
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酒店回复: Thank you for sharing your experience with us. We sincerely appreciate your feedback and are glad to hear that you found our rooms comfortable, enjoyed the hot breakfast, and had a peaceful stay.We apologize for the inconvenience caused by the broken elevator and any negative interaction you had at the front desk. Providing excellent customer service is very important to us, and we will address this concern with our team to ensure a better experience in the future. We will watch a footage to make any corrections, if there's any. We value your input and hope to welcome you back for an even better stay next time. Please let us know if there’s anything we can do to make your future visits more enjoyable.
3.0分
商务出差
Was there for work. It was okay. Unfortunately there were a few cockroaches in the room. Staff came and sprayed but still gross.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and sincerely apologize for the issue you encountered in your room. Please know that this is not the standard of cleanliness and comfort we strive to provide our guests.We take your concerns seriously and have already addressed the matter with our pest control team to ensure this does not happen again. I was quite surprised to hear about this issue, as we take great care in maintaining a clean and well-kept hotel. We have regular pest control services in place every month to prevent such occurrences. However, depending on the location of the room—especially near exits—external factors beyond our control can sometimes contribute to this. Nonetheless, we remain committed to providing a clean and comfortable environment for all our guests.Your experience is important to us, and we would love the opportunity to make things right. If there is anything we can do to improve your impression of our hotel, please let us know.We truly value your business and hope to welcome you back for a much-improved stay in the future.
好的！
The staff was friendly and helpful. The property was being renovated and upgraded. The breakfast was very basic at best.
The staff at this Comfort Inn were very friendly and accommodating, which made check-in easy and welcoming. The hallways and elevator smelled clean and fresh, giving a good first impression. Our room was tidy and comfortable; however, when we entered the bathroom, there was a noticeable sour odor, and the shower curtain smelled as if it had been left damp for too long. Aside from that, the stay was quite relaxing overall, and we felt safe during our visit.
Staff very nice and always smiling and very safe after hours you need a key to get in never seen this before
The property was a great location for us. Room was clean. However, it had a musky smell. I believe the carpet had been cleaned and wasn’t completely dry. Advertising showed a workout room that was only a yoga room. Hotel is currently going through some renovations such as painting the exterior.
Property is immaculate and staffs are friendly and quick to help. They even offered us to have us packed breakfast because my flight was early at 6 am Very thoughtful and helpful staff members.
This staff was very welcoming and gracious during our visit during Masters Week… highly recommend to everyone
Room smelled weird, Beds were clean, staff was really nice, breakfast not good, eggs like cardboard, waffles like plastic, limited food. Very cheap items.
The lady a the front desk was rude but the other employees were really friendly. the elevator was broken so you had to take the stairs. However the room was very comfortable. the hotel is a little dated but its nice and comfortable. The hot breakfast was better than expected and the area was nice and quite around the hotel. parking was good too. just one or two places to eat near by. Beside the rude lady at the front desk I had a pretty nice stay.
Was there for work. It was okay. Unfortunately there were a few cockroaches in the room. Staff came and sprayed but still gross.