酒店回复: Thank you for staying at Comfort Inn & Suites Fort Eisenhower Area. We greatly appreciate your choice to stay with us and the opportunity to provide you with a comfortable and memorable experience. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. If there’s anything we can do to enhance your stay, please don’t hesitate to let us know.
3.0分
其他
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Room okay; staff a bit rude. Seem to judge black people.
Also had egg omelets wrapped in plastic while in heat container. They did not listen when I said that the omelets should not be in plastic as plastic is harmful.
The parking lot was under construction and I hit a curb at night with no plant being where shrubs should be.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback regarding your stay.We take all guest concerns seriously. While it is difficult for us to believe that any member of our staff acted in a rude or judgmental manner, as our team is trained to treat every guest with respect and to create a welcoming, “home away from home” environment, we understand that situations can sometimes be perceived differently. The vast majority of our guests consistently compliment our staff for being friendly, professional, and attentive.Regarding breakfast service, we did listen to your concern about the omelets. Our breakfast procedures have been in place for many years and are fully approved by the Health Department. The plastic wrapping is used strictly for food safety purposes and is removed before consumption. It is not harmful when used as intended.As for the parking lot, it is not under construction. The construction taking place is limited to the pool area only. Curbs are clearly marked and present throughout parking areas across the United States. All vehicles are equipped with low-beam and high-beam headlights, which provide sufficient visibility at night. The incident described does not appear to be related to construction or missing landscaping.We appreciate you sharing your perspective and thank you for staying with us.Sincerely,ManagementComfort Inn & Suites Augusta Fort Gordon Area
5.0分
商务出差
Room very clean, staff was super nice. Offer me something to drink upon arrival which was a first. Breakfast was delicious
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Augusta Fort Gordon Area.We sincerely appreciate your wonderful feedback. It means a great deal to our team to hear that your room was very clean, our staff treated you with exceptional hospitality, and that the welcome refreshment made a positive impression on your arrival. We believe small gestures make a big difference, and we’re glad you enjoyed it.We’re also delighted to know that you loved our breakfast. Our team works hard each morning to provide fresh, delicious options, and your kind words will certainly motivate them.Your compliments will be shared with our entire staff as encouragement to continue delivering the highest level of comfort and service. It is always a pleasure to receive positive feedback from our valued guests.Thank you again for choosing to stay with us. We look forward to welcoming you back for another relaxing and enjoyable stay.Warm regards,Comfort Inn & Suites Augusta Fort Gordon Area
5.0分
朋友出游
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The entire hotel was very clean. Someone was always cleaning. The staff were welcoming and friendly. By the end of our three night stay, we felt like we were staying with family. Rooms were very quiet. Definitely will visit again
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酒店回复: Thank you so much for taking the time to share your wonderful feedback. We are truly delighted to hear that you enjoyed a clean, comfortable, and welcoming stay with us. Our team works hard every day to maintain a spotless environment and provide genuine hospitality, so your kind words mean a great deal to all of us.It makes us especially happy to hear that, by the end of your three-night stay, you felt like family — that is exactly the experience we aim to create for every guest. We’re also glad the quiet rooms and friendly staff added to your comfort.We appreciate you choosing Comfort Inn & Suites Augusta Fort Gordon Area, and we can’t wait to welcome you back on your next visit. Please don’t hesitate to reach out if there’s anything we can do to make your future stays even better.Warm regards,Comfort Inn & Suites Augusta Fort Gordon Area
4.0分
其他
The staff was friendly and helpful. The property was being renovated and upgraded. The breakfast was very basic at best.
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酒店回复: Thank you for taking the time to share your experience at Comfort Inn & Suites Augusta Fort Eisenhower Area.We’re pleased to hear that you found our staff friendly and helpful. Providing warm, attentive service is something we take pride in, and I will be sure to share your kind words with the team.We also appreciate your understanding as we continue renovations and upgrades to enhance the overall guest experience. These improvements are designed to provide greater comfort and modern amenities, and we’re excited for you to see the results on a future stay.Regarding breakfast, we’re sorry to hear that it did not fully meet your expectations. Your feedback is valuable, and we’ll use it to review our offerings and explore ways to add more variety and quality to better serve our guests.We hope to welcome you back soon and provide you with an even better experience once our upgrades are complete.Warm regards,Comfort Inn & Suites Augusta Fort Eisenhower Area
4.0分
情侣出游
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The staff at this Comfort Inn were very friendly and accommodating, which made check-in easy and welcoming. The hallways and elevator smelled clean and fresh, giving a good first impression. Our room was tidy and comfortable; however, when we entered the bathroom, there was a noticeable sour odor, and the shower curtain smelled as if it had been left damp for too long. Aside from that, the stay was quite relaxing overall, and we felt safe during our visit.
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酒店回复: Thank you for taking the time to share your recent experience at Comfort Inn & Suites Augusta Fort Eisenhower Area. We are so pleased to hear that our team made your check-in welcoming and that you enjoyed the cleanliness of our hallways, elevator, and the comfort of your room.I do, however, want to sincerely apologize for the odor you noticed in the bathroom and with the shower curtain. That is not the standard we strive to maintain. Please know that I’ve already shared your feedback with our housekeeping team so we can address this issue immediately and prevent it from happening again.Your comments are extremely valuable to us, as they help us continue improving. I’m glad to hear that overall your stay was relaxing and that you felt safe with us. We truly appreciate your business and even better experience on your next visit.Warm regards,Comfort Inn & Suites Augusta Fort Eisenhower Area
5.0分
家庭亲子
Staff very nice and always smiling and very safe after hours you need a key to get in never seen this before
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酒店回复: Thank you so much for taking the time to share your kind words about your recent stay with us. We’re delighted to hear that you felt safe and welcomed during your visit and that our staff made a positive impression on you with their friendly smiles.Your feedback means a lot to us, and we’re so glad we could provide you with a comfortable and secure experience. We truly appreciate you choosing to stay with us and look forward to welcoming you back on your next trip.Warm regards,Comfort Inn & Suites
3.0分
其他
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The property was a great location for us. Room was clean. However, it had a musky smell. I believe the carpet had been cleaned and wasn’t completely dry. Advertising showed a workout room that was only a yoga room. Hotel is currently going through some renovations such as painting the exterior.
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酒店回复: Thank you for staying with us and for taking the time to share your feedback. We’re glad to hear that you found the location convenient and the room clean.We sincerely apologize for the musky smell you experienced. You’re absolutely right — the carpets had recently been professionally cleaned, and we believe the moisture may not have fully dried. We appreciate your understanding as we work through these improvements.Regarding the fitness room, we understand your concern. As noted in the signage, the space has been temporarily available as a yoga/stretching room while we awaited delivery of our new equipment. We’re happy to share that the equipment arrived just a couple of days ago, and we’re finalizing setup now. The full fitness center will be open and fully operational by next week.As for the renovations, we truly believe updates like exterior painting help us enhance your experience and the overall look and feel of the property. We apologize for any inconvenience they may have caused during your visit. We are surprise and disappoint to see a review low for such a good thing we are doing for our guest. We genuinely care about our guests and are always working to improve. We hope to welcome you back again soon so you can enjoy the newly updated amenities.Warm regards,Comfort Inn & Suites Augusta Fort Eisenhower Area
5.0分
其他
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Property is immaculate and staffs are friendly and quick to help. They even offered us to have us packed breakfast because my flight was early at 6 am Very thoughtful and helpful staff members.
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酒店回复: Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you found the property immaculate and our staff friendly and helpful. It’s always our goal to go above and beyond for our guests, and we’re glad to know the early packed breakfast made your travel a little easier.Your kind words mean a lot to our team, and we’ll be sure to share your feedback with them. We hope to welcome you back again soon for another great stay.Safe travels, and thank you again for choosing us!Warm regards,Comfort Inn & Suites Fort Eisenhower Area
5.0分
商务出差
The room was clean but the staff was outstanding!
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Augusta Fort Gordon Area.We truly appreciate your kind words. It’s wonderful to hear that you found your room clean, but we are especially grateful for your compliment about our staff. Providing outstanding service is our top priority, and knowing that our team made such a positive impression means a lot to us.Your feedback will be shared with our entire staff as motivation to continue delivering exceptional hospitality to every guest who walks through our doors.Thank you again for choosing to stay with us. We look forward to welcoming you back for another comfortable and memorable experience.Warm regards,Comfort Inn & Suites Augusta Fort Gordon Area
好的！
Room okay; staff a bit rude. Seem to judge black people.
Also had egg omelets wrapped in plastic while in heat container. They did not listen when I said that the omelets should not be in plastic as plastic is harmful.
The parking lot was under construction and I hit a curb at night with no plant being where shrubs should be.
Room very clean, staff was super nice. Offer me something to drink upon arrival which was a first. Breakfast was delicious
The entire hotel was very clean. Someone was always cleaning. The staff were welcoming and friendly. By the end of our three night stay, we felt like we were staying with family. Rooms were very quiet. Definitely will visit again
The staff was friendly and helpful. The property was being renovated and upgraded. The breakfast was very basic at best.
The staff at this Comfort Inn were very friendly and accommodating, which made check-in easy and welcoming. The hallways and elevator smelled clean and fresh, giving a good first impression. Our room was tidy and comfortable; however, when we entered the bathroom, there was a noticeable sour odor, and the shower curtain smelled as if it had been left damp for too long. Aside from that, the stay was quite relaxing overall, and we felt safe during our visit.
Staff very nice and always smiling and very safe after hours you need a key to get in never seen this before
The property was a great location for us. Room was clean. However, it had a musky smell. I believe the carpet had been cleaned and wasn’t completely dry. Advertising showed a workout room that was only a yoga room. Hotel is currently going through some renovations such as painting the exterior.
Property is immaculate and staffs are friendly and quick to help. They even offered us to have us packed breakfast because my flight was early at 6 am Very thoughtful and helpful staff members.
The room was clean but the staff was outstanding!