在我丈夫和儿子本应入住的那天晚上 10 点，我打电话给前台，告诉他们由于 Microsoft 故障航班延误了……他们说不用担心，一切都很好……当我丈夫到达酒店时，他被告知预订已取消……我们已经支付了房间费用。他们不接受预订。当 Orbitz 打电话给前台时，前台代表撒谎说他们为我丈夫和儿子提供了一个房间，但他们拒绝了。他们留下来退还我们的钱。
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your reservation. Due to a global system outage, there was a misunderstanding that led to your reservation being canceled despite the payment already being processed. We understand how frustrating this situation must have been. Please know that we have issued a full refund for your reservation. We appreciate your understanding and patience as we work to resolve these issues, and we hope to have the opportunity to provide a better experience in the future. If you have any further concerns, please feel free to reach out directly.
酒店回复: Mr MatthewWe are renting the room which you stayed in everyday, no complaint so far, The only reason you are false reviewing because we have called you about you have flooded the room with water and damaged the floor and our property stuff, we have never seen anything like that in our hotel ever.We could have charge you for that damaged 500. But we have not. Still you are reviewing false. Please be gentlemen.
2.0分
其他
原文
翻译提供方：Google
我们入住的第二天，我们去前台取毛巾，却被告知没有。这是怎么回事？！
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酒店回复: Thank you for bringing this to our attention. We're sorry to hear about the inconvenience you experienced with the towels during your stay. This is certainly not the level of service we aim to provide. We are currently addressing this issue to ensure it does not happen again. Your feedback is valuable, and we appreciate your patience as we work to improve our service. If you have any further concerns, please let us know.
4.0分
家庭亲子
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Clean rooms with good amenities at a nice price. The breakfast is pretty mid but is better than standard continental. I wish it didn't stop at 9. The room needed more than one trash bin but otherwise was great. Beds were comfortable. Staff was nice
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酒店回复: Thank you so much for that great review! We're glad to hear that you enjoyed your stay and I will definitely pass along your suggestions to management about the extra trash bin and an extended breakfast hour. We look forward to seeing you again in the future!
3.0分
其他
A few more amenities!
Not enough customer amenities, i.e., trash cans in room, no coffee in room (notwithstanding coffee in office breakfast area.
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酒店回复: Hello and thank you for taking the time to leave us a review. We apologize that you were not happy with the amenities. We offer coffee in our lobby from 6am to 11pm and the front desk is available 24/7 to assist you with any needs, please don't hesitate to ask on your next stay. We will be happy to offer an extra trash can or anything needed. Thanks again for your business!
5.0分
其他
Convenient to medical centers
it is convenient to all the major medical centers in the area
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酒店回复: Thank you so much for your wonderful review, we really appreciate it. We look forward to seeing you again on your next trip to Augusta!
5.0分
商务出差
Parking lot was safe. I do not eat breakfast at any hotels
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酒店回复: Thanks for your great review, we really appreciate it! Looking forward to seeing you again on your future trips to Augusta.
4.0分
商务出差
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Staff was friendly, room was clean & comfortable. Parking was tight/limited, it was downtown so you did periodically hear sirens (if you live in town, nothing you would have noticed. We live in the country, it was noisy to us.), breakfast was limited but had a couple different options.
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酒店回复: Hey Heather, thank you so much for the wonderful review! We are so glad your room was satisfactory to you and that the staff was friendly. We can't wait to see you here again!
我们只预订了一晚。房间很脏。工作人员很友善，尽管很晚了，他还是尽力加快了入住流程。然而，我们被无故收取了100美元的押金。我们遵守了酒店的所有规定，没有违反任何条款。我联系了Trip.com的客服，但处理速度非常慢。我们已经等了将近一天，仍然没有收到关于这100美元费用的回复和解释。
在我丈夫和儿子本应入住的那天晚上 10 点，我打电话给前台，告诉他们由于 Microsoft 故障航班延误了……他们说不用担心，一切都很好……当我丈夫到达酒店时，他被告知预订已取消……我们已经支付了房间费用。他们不接受预订。当 Orbitz 打电话给前台时，前台代表撒谎说他们为我丈夫和儿子提供了一个房间，但他们拒绝了。他们留下来退还我们的钱。
提前一周通过*******预订房间。当我到达酒店办理入住手续时，他们说我没有预订。我向他们出示了我的确认电子邮件，但仍然没有收到任何信息。他们拒绝给我我预订的房间，并试图向我收取双倍费用。
床很痒，我从来没有感觉到过，可能是臭虫之类的。工作人员很友好，但经理有点傲慢。我再也不会住经济型旅馆了。我宁愿睡在车里，也不愿再住在那里。
我们入住的第二天，我们去前台取毛巾，却被告知没有。这是怎么回事？！
Clean rooms with good amenities at a nice price. The breakfast is pretty mid but is better than standard continental. I wish it didn't stop at 9. The room needed more than one trash bin but otherwise was great. Beds were comfortable. Staff was nice
A few more amenities!
Not enough customer amenities, i.e., trash cans in room, no coffee in room (notwithstanding coffee in office breakfast area.
Convenient to medical centers
it is convenient to all the major medical centers in the area
Parking lot was safe. I do not eat breakfast at any hotels
Staff was friendly, room was clean & comfortable. Parking was tight/limited, it was downtown so you did periodically hear sirens (if you live in town, nothing you would have noticed. We live in the country, it was noisy to us.), breakfast was limited but had a couple different options.