Great place to stay at a great price. The staff & manager (Melissa) went above and beyond and helped us navigate a difficult situation. We’ll be back for sure!
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酒店回复: Dear Amy, We are very pleased to see how much you enjoyed your stay and how our staff went above and beyond. We are sorry that you had a difficult situation but it is a very proudful moment to hear how our staff helped. We have been very lucky over the years to have such great staff that provide great customer service to our guest. We look forward to having you with us again in the future. Thank you General ManagerDana Morrow
4.0分
商务出差
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The room was clean and comfortable. The bed was very nice. The staff was friendly. The breakfast was very nice with a combination of cereals, hot items, yogurt, fruit, etc. The parking lot was very well lit and easily accessible.
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酒店回复: Dear William, It is a pleasure to receive such a positive review from our guest. We are pleased to see how much you enjoyed your stay from the cleanliness, comfort, friendly staff, breakfast options and parking. Our staff will be happy to see that their hard work is paying off.We hope you had a great time while in the area and look forward to having you with us again the next time you visit Fayetteville, AR Thank you
3.0分
其他
The room was ok for the night. It was smaller than expected but we made it work. Our only issue was the tv didn’t work!
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酒店回复: Dear Shamitria, We apologies for the tv not working. It was brought to our attention and when we reached out to our Cable provider we realized the cable and phone service was out in the area until repairs to their equipment were made. We were lucky that the cable/phone provider was fast responding and was able to fix the concern within a few hours. We greatly apologize for not having cable during your stay.
4.0分
其他
Fairly kid friendly. Room was clean. Staff was nice. Parking not great. Not enough places to park.
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酒店回复: Dear Michelle, Thank you for taking the time to review your recent stay with us. We are proud to see you enjoyed your stay from the cleanliness of the room and the staff. We apologize about the parking situation. In times like these our neighboring business Chili's welcomes guest to use their parking lot and will never tow our guest as they also benefit from being our neighboring business. Once again we apologize as we understand the parking can be an issue
3.0分
家庭亲子
Nice staff, clean room. Bed mattress sunk in, hotel needs to be renovated & updated.
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酒店回复: Dear Angela, Thank you for taking the time to rate your stay with us We are proud to see that your room was clean and you found that the staff was nice. We greatly appreciate you for providing valuable feedback.
4.0分
其他
It was closer to most places I needed to go to. The staff were friendly especially the old lady in the restaurant (breakfast).
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酒店回复: Dear Camlus, Thank you for taking the time to let us know about your recent stay. We are pleased to see that our staff was hospitable and you enjoyed your stay.
4.0分
家庭亲子
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Overall clean and friendly staff, but the Parking lot was not big enough and our rooms ceiling was half painted and one wall had a sheet rock crack. Would stay again
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酒店回复: Dear Barbara, Thank you for taking the time to let us know about your stay. We apologize for the parking lot being packed during your stay.
3.0分
家庭亲子
Soapy water in the sink after check in. Cobwebs in the room. Room not made up daily. Will not stay there again.
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酒店回复: Dear Phil, Thank you for taking the time to rate your stay on Aug 8th. We apologize about the concerns you had about your room and will be addressing them with the housekeeping staff. Housekeeping service is upon request. We have a sign posted at the front desk and on the inside of the key card packet you receive at check-in. We are more than happy to provide housekeeping services as long as we are aware that the service is needed.
4.0分
家庭亲子
I paid for a single queen room, but was put into a room with two double beds? This was not what I wanted or paid for. She said that it was an up grade?
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酒店回复: Dear LeeAnn, I was not aware that you would not be happy with the upgraded double bed room with XL Full beds and fridge/microwave. I thought it would be wanted since you were staying more than 2 nights so you could have a fridge and microwave as well. Had I known during check in or even after you were checked in I would have been more than happy to move you to the single queen bed room.
4.0分
其他
The breakfast was fine. Attendant tried hard to provide for everyone
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酒店回复: thank you for taking the time to let us know about your recent stay. We are pleased to see that our breakfast attendant was taking such great care of our guest.
Great place to stay at a great price. The staff & manager (Melissa) went above and beyond and helped us navigate a difficult situation. We’ll be back for sure!
The room was clean and comfortable. The bed was very nice. The staff was friendly. The breakfast was very nice with a combination of cereals, hot items, yogurt, fruit, etc. The parking lot was very well lit and easily accessible.
The room was ok for the night. It was smaller than expected but we made it work. Our only issue was the tv didn’t work!
Fairly kid friendly. Room was clean. Staff was nice. Parking not great. Not enough places to park.
Nice staff, clean room. Bed mattress sunk in, hotel needs to be renovated & updated.
It was closer to most places I needed to go to. The staff were friendly especially the old lady in the restaurant (breakfast).
Overall clean and friendly staff, but the Parking lot was not big enough and our rooms ceiling was half painted and one wall had a sheet rock crack. Would stay again
Soapy water in the sink after check in. Cobwebs in the room. Room not made up daily. Will not stay there again.
I paid for a single queen room, but was put into a room with two double beds? This was not what I wanted or paid for. She said that it was an up grade?
The breakfast was fine. Attendant tried hard to provide for everyone