酒店回复: Dear Corey,It's very rewarding to hear that you had a great experience at the Red Roof Inn Spartanburg - I-26 property. We're pleased to learn that our front desk team's kindness and the comfort of your room contributed positively to your stay. We always aim to make our guests feel at home. We appreciate your recommendation! Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, JonathanRed Roof Management RediResponse Specialist
酒店回复: Dear Denise, Thank you for taking the time to tell us about your experience at the Red Roof Inn Spartanburg – I-26. While we're happy to hear that you found our staff nice and the location was clean, it's really disappointing to hear that your stay fell short of your expectations due to noise disturbances on the weekend, limited dining option sand other highlighted issues, resulting in your 2/5 rating.At Red Roof, we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,ShakeemRed Roof Management RediResponse Specialist
1.0分
商务出差
原文
翻译提供方：Google
二楼的地毯很臭，早餐只有面包和麦片。
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Spartanburg – I-26. I am very sorry to hear about the issues you experienced during your stay. We regret that you were dissatisfied with the unpleasant smell of the carpet and that the continental breakfast was not to your liking. Please accept our sincere apologies for the inconvenience this has caused. We aim to deliver a positive experience for all our guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
4.0分
其他
原文
翻译提供方：Google
房间和设施比预期的要干净，价格也合适
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酒店回复: Dear Earl, Thank you for taking a moment of your time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Cameron and pleased to know that we exceeded your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, MatthewRed Roof Management RediResponse Specialist
5.0分
其他
Any property was very clean the room very clean we were very pleased stuff excellent.. Good to know that they are pet family friendly
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Spartanburg – I-26. Knowing you found the property and your room exceptionally clean is wonderful, and we appreciate you highlighting our excellent staff. We are also delighted that our pet-friendly policy made your stay even better.Here at Red Roof, we're committed to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
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I was refunded only partial of my deposit without explanation why. I didn’t destroy or steal anything in the room. The bed has zero give to it and is very hard and uncomfortable. The pillows are completely flat.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Spartanburg – I-26. We’re so sorry to hear about the problems you faced with your deposit refund and the discomfort you experienced with the bed and pillows. That's definitely not the kind of experience we want you to have. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof Management RediResponse Specialist
4.0分
其他
Just needed a place to sleep and this was perfect. Nothing fancy, just your basics. Was clean great price.
位置很好。白天大部分时间都很安静，晚上有点吵。员工非常棒。
比较安静，早餐简单，二楼没电梯
服务算不上最好，但如果真有必要，他们也会尽力满足。酒店周围的自然风光非常美。
我们到得晚了一点，前面还有几个人要办理入住。前台的两位先生对我女儿超级友善，也很耐心，甚至还送了她一颗免费的糖果！房间很干净，床也很舒服，总的来说，这是一次很棒的体验。如果我以后再来斯帕坦堡，我一定会住在这里！
这家酒店的工作人员很友好，但房子比较老旧，急需翻新。他们保持干净，但有些地方即使干净也于事无补。那里住着长期住客，周五和周六，到凌晨一点多，楼下总是传来大声喧哗、交谈和摔门声。我们住的二楼楼梯感觉不太安全，尤其是楼梯平台正对着一扇朝外开的门。唯一的餐饮选择是华夫饼屋和麦当劳。我们去斯帕坦堡出差时，为了省钱住在那里；下次我们会多花点钱，找一个更舒适、位置更好的地方。
二楼的地毯很臭，早餐只有面包和麦片。
房间和设施比预期的要干净，价格也合适
Any property was very clean the room very clean we were very pleased stuff excellent.. Good to know that they are pet family friendly
I was refunded only partial of my deposit without explanation why. I didn’t destroy or steal anything in the room. The bed has zero give to it and is very hard and uncomfortable. The pillows are completely flat.
Just needed a place to sleep and this was perfect. Nothing fancy, just your basics. Was clean great price.