Hallway was super humid however inside the room was super nice and cool. Hot tub would have been nice but such is life.
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酒店回复: Thank you for taking the time to share your experience. We’re glad you enjoyed your room and found it comfortable. We appreciate your feedback regarding the common areas and amenities, and we’ll use it to continue improving our guests’ experience.
3.0分
其他
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It’s a Best Western
Room was fine, pretty standard. The biggest issue was laundry. I received a towel with brown stains on it. Thankfully it was a floor towel and I noticed before I used it. I don’t know how that gets through but I don’t even want to think about what it was.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad your room met your expectations, and we sincerely apologize for the issue with the laundry. Your comments have been shared with our team to ensure proper attention to cleanliness and quality.
5.0分
商务出差
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We have been up here numerous times for my appts at Mayo Clinic and we always stay at this hotel. Staff here are so helpful and friendly. I can’t say a single bad thing about this place or the staff. Highly recommend you won’t be disappointed. Clean, safe, quiet. I travel with my husband and we both enjoy this place. Definitely returning here.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy your stays with us and that our team has made your visits comfortable and pleasant. We truly appreciate your recommendation and look forward to welcoming you back on your next visit.
1.0分
家庭亲子
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Room key didn't work 3x. Lost a family member to cancer at Mayo so we arrived around 1:30am. One younger kid working, no one else to help. Room dirty but we were exhausted. This room was double the cost of so many others so we expect more. Sink plugged, no water pressure in shower and tub not cleaned. Carpet sticky. Told by front desk in morning the mgr would call. Nothing yet. Told by kid that evening they would talk to us that morning, nope - not available. No comps, no help, just dumbfounded look after our horrible situation we had just encountered after not sleeping for 3 days. We stayed prior at Spark and it was WONDERFUL. Go to Spark people! This place, you can't call me back and make it right, don't care...you are in an area where people need accommodations due to difficult situations (Mayo) BE BETTER. You didn't care at all.
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酒店回复: We are deeply sorry for the difficulties you experienced during your stay, especially under such heartbreaking circumstances. This is far below the level of service and comfort we strive to provide. We sincerely apologize for the issues with your room, including the key, cleanliness, and maintenance concerns, as well as for the lack of immediate support from our team. Your feedback has been shared with our management to ensure these problems are addressed so future guests do not experience the same frustration.We truly appreciate you bringing this to our attention and hope you might allow us the opportunity to provide a more positive experience in the future.
4.0分
其他
Clean, comfortable, adequate.
Clean, nothing special-good value for an adequate stay. No complaint at all.
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酒店回复: Thank you for your feedback. We’re glad you found your stay clean and comfortable and appreciate your kind words about the value we provide. We look forward to welcoming you back in the future.
5.0分
商务出差
We’ve stayed here several times now, and will continue to stay here when we return back to the Mayo!!!
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酒店回复: Thank you for your continued loyalty! We’re delighted to hear that you choose to stay with us whenever you visit the Mayo Clinic. We look forward to welcoming you back on your next trip!
5.0分
其他
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The front desk person; Danielle; was amazing and was right there willing to help with whatever you asked her for, she was great and that hotel should be privileged to have her there as an employee
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酒店回复: Thank you so much for sharing your kind words about Danielle! We couldn’t agree more—her professionalism, warmth, and willingness to help truly make her an exceptional part of our team. We’ll be sure to share your compliments with her, as recognition like this means a great deal. We’re grateful you took the time to highlight her efforts, and we look forward to welcoming you back again soon!
5.0分
其他
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Exceptional Being a Mayo patient, and trying 3 other properties, this by far is the best The Housekeeping far exceed other competitors Our room was vert spacious The bed was comfy as were pillows TJ Maxx is walkable as is the Health Food store Sports Bar is just off hotel parking lot All the staff very helpful and efficient Water Park pool is in hotel There’s an adequate gym
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酒店回复: Thank you so much for sharing such a glowing review! We’re thrilled to hear that your stay with us stood out among other properties and that everything—from our housekeeping team to the spacious room and comfy beds—made your visit comfortable and enjoyable. It’s wonderful that you were able to take advantage of the convenient nearby spots like TJ Maxx, the Health Food store, and the Sports Bar, and that the water park pool and gym met your expectations.We also really appreciate your kind words about our staff. They work hard to make every guest feel welcomed and well taken care of, and it’s great to know their efforts made a difference for you. Knowing that your experience as a Mayo patient was made easier and more enjoyable by staying with us truly makes us proud.We can’t wait to welcome you back on your next visit!
4.0分
情侣出游
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Overall very pleased with this hotel and our stay. Only issue was the pool and hot tub was closed for maintenance and there’s limited food around the hotel. 8.5/10! Clean and comfortable room
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酒店回复: Thank you for sharing your feedback! We’re so glad to hear that overall you were very pleased with your stay and found your room clean and comfortable. It’s wonderful to know that the experience met most of your expectations.We do apologize that the pool and hot tub were closed for maintenance during your visit and understand that limited dining options nearby may have been an inconvenience. Your comments are very helpful as we continue to improve our guest experience and amenities.We truly appreciate your kind words and hope to welcome you back for an even better stay next time!
3.0分
其他
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Unfortunately the room next to me was occupied by a family seemed to be about 3-4 kids who yelled and slammed doors to early morning hours. I called to complain but it didn’t stop. Not the hotels fault but they did nothing to stop it.
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad you chose to stay at our hotel, but we’re very sorry to hear that your night was disrupted by noise from the neighboring rooms. We completely understand how frustrating it can be when you can’t get the rest you need, especially during early morning hours. While we strive to provide a peaceful environment for all our guests, we realize that situations like this can still happen. Your feedback is important, and we’ll review it with our team to see how we can better manage noise complaints and improve the overall guest experience. We hope to have the opportunity to provide you with a quieter, more restful stay in the future.
Great!!
Hallway was super humid however inside the room was super nice and cool. Hot tub would have been nice but such is life.
It’s a Best Western
Room was fine, pretty standard. The biggest issue was laundry. I received a towel with brown stains on it. Thankfully it was a floor towel and I noticed before I used it. I don’t know how that gets through but I don’t even want to think about what it was.
We have been up here numerous times for my appts at Mayo Clinic and we always stay at this hotel. Staff here are so helpful and friendly. I can’t say a single bad thing about this place or the staff. Highly recommend you won’t be disappointed. Clean, safe, quiet. I travel with my husband and we both enjoy this place. Definitely returning here.
Room key didn't work 3x. Lost a family member to cancer at Mayo so we arrived around 1:30am. One younger kid working, no one else to help. Room dirty but we were exhausted. This room was double the cost of so many others so we expect more. Sink plugged, no water pressure in shower and tub not cleaned. Carpet sticky. Told by front desk in morning the mgr would call. Nothing yet. Told by kid that evening they would talk to us that morning, nope - not available. No comps, no help, just dumbfounded look after our horrible situation we had just encountered after not sleeping for 3 days. We stayed prior at Spark and it was WONDERFUL. Go to Spark people! This place, you can't call me back and make it right, don't care...you are in an area where people need accommodations due to difficult situations (Mayo) BE BETTER. You didn't care at all.
Clean, comfortable, adequate.
Clean, nothing special-good value for an adequate stay. No complaint at all.
We’ve stayed here several times now, and will continue to stay here when we return back to the Mayo!!!
The front desk person; Danielle; was amazing and was right there willing to help with whatever you asked her for, she was great and that hotel should be privileged to have her there as an employee
Exceptional Being a Mayo patient, and trying 3 other properties, this by far is the best The Housekeeping far exceed other competitors Our room was vert spacious The bed was comfy as were pillows TJ Maxx is walkable as is the Health Food store Sports Bar is just off hotel parking lot All the staff very helpful and efficient Water Park pool is in hotel There’s an adequate gym
Overall very pleased with this hotel and our stay. Only issue was the pool and hot tub was closed for maintenance and there’s limited food around the hotel. 8.5/10! Clean and comfortable room
Unfortunately the room next to me was occupied by a family seemed to be about 3-4 kids who yelled and slammed doors to early morning hours. I called to complain but it didn’t stop. Not the hotels fault but they did nothing to stop it.