The staff were wonderful to talk with and were helpful. The room was dated but clean. Beds were comfortable. The pool was clean and the kids had a good time. The only disappointment was when we went swimming, in the morning before check out, we found out the waterside didn’t open until 4 pm. I never saw that info online.
1.0分
商务出差
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There was sketch activity going on with letting people in at all hour of the night. People waiting or hanging out in the stair well of door 5, and scream fest in the hall way. Lots of door slamming.
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酒店回复: Thank you for bringing this to our attention. We’re very sorry to hear about the disturbances and concerning activity you experienced during your stay. This is not the type of environment we want for our guests, and we take these matters very seriously. Your feedback has been shared with our management and security teams to ensure additional monitoring and guest safety moving forward. We truly appreciate your input and hope you’ll consider giving us another opportunity to provide a more comfortable and peaceful stay.
2.0分
商务出差
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Something has changed at this location where it does not feel safe. There are some sketchy activities going on in the back area of the motel with people coming in after hours at night and hanging out in the stair wells. Also more domestics and door slamming.
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酒店回复: Thank you for bringing this to our attention. We’re very sorry to hear about the disturbances and concerning activity you experienced during your stay. This is not the type of environment we want for our guests, and we take these matters very seriously. Your feedback has been shared with our management and security teams to ensure additional monitoring and guest safety moving forward. We truly appreciate your input and hope you’ll consider giving us another opportunity to provide a more comfortable and peaceful stay.
3.0分
其他
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The staff was courteous. Complimentary breakfast was very good. Pool area looked very nice. The room was run down, smelled musty, and there was visible grime in the bathroom floor corners. Overall would rather avoid this hotel until they renovate the rooms.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you enjoyed our staff, breakfast, and pool area. We sincerely apologize that your room did not meet your expectations—your comments about the cleanliness, smell, and overall condition are noted, and we will share them with our team as we plan for future updates. We hope to have the opportunity to provide you a fully refreshed experience in the future.
4.0分
家庭亲子
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Great overall experience. The only negative was the unruly children running through the halls and being obnoxious. I don't blame the facility or staff for this, but it would have been nice to see them talking to parents and redirecting the atrocious behaviors.
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酒店回复: Thank you for sharing your experience with us! We’re so glad to hear that you had a great overall stay and appreciated the hotel and staff. That said, we completely understand how disruptive it can be when other guests—especially unsupervised children—are noisy in the hallways.While, as you mentioned, it’s not always something the staff can control immediately, we do want all guests to feel comfortable and relaxed. Your suggestion about staff stepping in to address such behavior respectfully with parents is very helpful, and we’ll be sure to review this with our team to ensure we’re being more proactive in the future.We truly appreciate your kind words and your thoughtful feedback—it helps us make sure everyone’s experience stays as pleasant as possible.
2.0分
其他
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No towels (ever), run down, old, no service except front desk, exercise equipment run down with no cleaning supplies and hot. The pool was great for our 7 year-old, thank goodness for the slide. However, the management needs to be fired…the pool guy looked like a **** (why didn’t he have a uniform…just looked like some creepy dude pouring chemicals in the pool and brought 8 pool towels (when there were 9 people at the pool. I think people just came in and used the pool but didn’t stay. Also, we had police in the foyer arresting people on both days we stayed!
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your experience fell so far below expectations. It sounds like there were several areas of concern — from the lack of towels and upkeep in the fitness area to the overall atmosphere and safety issues you observed. That’s absolutely not the standard we strive to uphold.We’re glad your child was able to enjoy the pool and waterslide, but we completely understand how the other issues overshadowed that experience. Your comments about cleanliness, staffing appearance, and security are especially concerning, and they’ll be shared directly with management for immediate review.We truly appreciate you taking the time to share this candid feedback — it helps us identify where we must improve.
3.0分
其他
Experience was okay, but a few things could have been better:
- Room was poorly lit, no central light
- Hotel smelled of chlorine
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酒店回复: Thank you for sharing your feedback. We’re glad your overall experience was okay, though we’re sorry to hear about the lighting in your room and the strong chlorine smell. We’ll review both issues with our maintenance and housekeeping teams to help make future stays more comfortable and balanced.
5.0分
其他
The property employees are nice and room was nice. Easy parking and a great bar and grill. I would stay here again.
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酒店回复: That’s wonderful to hear! We’re so glad you enjoyed your stay, especially the friendly staff, comfortable room, convenient parking, and the bar and grill. It’s great to know you’d stay with us again — we look forward to welcoming you back!
3.0分
其他
We enjoyed our stay, but the toilet kept overflowing and it took forever to get someone to clean the mess
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酒店回复: Thank you for sharing your experience. I’m glad to hear you enjoyed your stay overall, but I’m truly sorry about the issue with the toilet and the delay in getting assistance. That’s certainly not the experience we want for our guests. Your feedback will be shared with our maintenance and housekeeping teams to ensure quicker response times in the future.
5.0分
商务出差
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It needs a remodel. There are large cracks in the ceiling, damaged doors, and old stained furniture. The room was clean but how old everything is made it appear not clean. The strong smell of chlorine was bad and I’m not even close to the pool!
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酒店回复: Thank you for sharing your feedback. We apologize that the condition of the room and the odors impacted your stay. We appreciate your comments and will share them with our team as we continually work to improve our property and guest experience.
The staff were wonderful to talk with and were helpful. The room was dated but clean. Beds were comfortable. The pool was clean and the kids had a good time. The only disappointment was when we went swimming, in the morning before check out, we found out the waterside didn’t open until 4 pm. I never saw that info online.
There was sketch activity going on with letting people in at all hour of the night. People waiting or hanging out in the stair well of door 5, and scream fest in the hall way. Lots of door slamming.
Something has changed at this location where it does not feel safe. There are some sketchy activities going on in the back area of the motel with people coming in after hours at night and hanging out in the stair wells. Also more domestics and door slamming.
The staff was courteous. Complimentary breakfast was very good. Pool area looked very nice. The room was run down, smelled musty, and there was visible grime in the bathroom floor corners. Overall would rather avoid this hotel until they renovate the rooms.
Great overall experience. The only negative was the unruly children running through the halls and being obnoxious. I don't blame the facility or staff for this, but it would have been nice to see them talking to parents and redirecting the atrocious behaviors.
No towels (ever), run down, old, no service except front desk, exercise equipment run down with no cleaning supplies and hot. The pool was great for our 7 year-old, thank goodness for the slide. However, the management needs to be fired…the pool guy looked like a **** (why didn’t he have a uniform…just looked like some creepy dude pouring chemicals in the pool and brought 8 pool towels (when there were 9 people at the pool. I think people just came in and used the pool but didn’t stay. Also, we had police in the foyer arresting people on both days we stayed!
Experience was okay, but a few things could have been better:
- Room was poorly lit, no central light
- Hotel smelled of chlorine
The property employees are nice and room was nice. Easy parking and a great bar and grill. I would stay here again.
We enjoyed our stay, but the toilet kept overflowing and it took forever to get someone to clean the mess
It needs a remodel. There are large cracks in the ceiling, damaged doors, and old stained furniture. The room was clean but how old everything is made it appear not clean. The strong smell of chlorine was bad and I’m not even close to the pool!