酒店回复: Thank you, SheffieldDebra, for the feedback about your stay at the RED ROOF INN & SUITES LITTLE ROCK. We are delighted to hear that you a very restful night. It's wonderful to hear that you appreciated our super nice room, and all it's amenities, the comfort of the bed, along with the other positive features of your stay. However, I am sorry to see that the location of our property wasn't to your liking. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely, Chevanese Red Roof Management RediResponse Specialist
酒店回复: Thank you, Mpbongirwar, for writing to us about your recent stay at the RED ROOF INN & SUITES LITTLE ROCK. We're truly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring this matter to the property's attention for further review. Sincerely, Chevanese Red Roof Management RediResponse Specialist
酒店回复: Estimado julio,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn & Suites Little Rock. A pesar de las molestias por ruido, me alegró ver su puntuación de 4/5 después de su estancia. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Una vez más, gracias por publicar tu reseña. Esperamos que nos visite nuevamente en el futuro.Atentamente,ToujanaRed Roof ManagementRediResponse Specialist
1.0分
独自旅行
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I'm an over the road truck driver, and my truck broke down, so my company booked this hotel room for me for a night. There is no smoke detector in the room, which I believe is illegal in a hotel room. There's a missing light in the bathroom with exposed wires and what looks like mold to me in where the light fixture would be. The bed is extremely hard and uncomfortable. I could feel the bed springs. The shower curtain does not close all the way, and water gets all over the floor. There's is a crack in the bathtub. When I brought it up to the girl at the front desk, she laughed and said it's okay. It's run by a family, and their kid yells and screams and runs up and down the hallways. Definitely pass this place up.
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酒店回复: Dear Chris B, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Little Rock. I am saddened to read that your stay fell short due to the bed not being to your liking, the noise disturbance you reported and all other concerns you highlighted. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits. Sincerely, Veronique Red Roof Management RediResponse Specialist
1.0分
家庭亲子
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The manager of this redroof inn in Little Rock, Arkansas was the worst! I booked online, paid everything already, when we came here the manager won’t give us a room unless if we pay $40 in cash. He took other people’s card but charge us by cash. racisit!
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酒店回复: Dear Wenbo, We are sorry to hear your recent experience at the Red Roof Inn & Suites Little Rock did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Anthonio Red Roof Management RediResponse Specialist
3.0分
其他
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No breakfast or coffee! Beds had stains on sheets, opened up drawer to **** and tweezers and blunt wraps, tv didn’t work, remote was broken! Overall cheap hotel!
1.0分
独自旅行
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Traveling through town, needed a good night sleep and a shower. The room was spacious and fairly clean. All the towels were stained, looked like they were washed without soap.. one baby bar soap, one small bottle of shampoo. Shower curtain had the beginnings of mold on the bottom.. they don’t offer a breakfast which is no big deal cause I know don’t eat breakfast anyway, but for the price you expect to have a lot more. A $20 motel for 80 bucks.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Little Rock. I understand your disappointment regarding the value for the price paid, especially concerning the cleanliness of the towels, the possible mold on the shower curtain and the other listed concerns. Please know that we are addressing these issues with our housekeeping and maintenance teams to ensure these shortcomings are not repeated. We aim to provide a clean and comfortable stay for all our guests, and I apologize that we did not meet your expectations on this occasion. We do hope you will choose to stay with Red Roof again so we can have the opportunity to provide you with a better experience. Sincerely, Breanna Red Roof Management RediResponse Specialist
2.0分
其他
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Elevator out of order. Put us old folks on 2nd floor. Light out in stairwell. I really was afraid we would fall. No coffee pot. No Kleenex. Small amount of toilet paper. Sliver of soap for 2 people. No shampoo or conditioner. One pillow. The rest were like throw pillows. Maid left dirty sheets in the chair. Shower would not turn on. Could have taken a bath but no plug to hold water. Will never stay at red roof inn again. Don’t like to complain but this was bad.
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酒店回复: Dear James,We at the Red Roof Inn & Suites Little Rock are very concerned to hear about the many problems you encountered during your recent stay. We apologize for the broken elevator, the insufficient amenities, and the cleanliness issues in your room. The lack of a shower and a bath plug is also unacceptable. We understand your frustration, and we assure you that we take your comments seriously so we can make guests experiences better here at Red Roof. Please note that we valued you as our guest very much and appreciated your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
房间里很不干净，气味很难闻。马桶真的很脏，上面有个洞。
当你找到酒店时，它很不错。它位于主干道后面，后面有一个看起来像废弃加油站的地方。看起来很简陋，但房间实际上非常好。床很软很舒服。他们根据我们的要求给了我们额外的枕头。房间很干净。暖气、电视、热水都运转良好。有一个全尺寸的冰箱和微波炉。我们没有使用的咖啡机。我们度过了一个非常宁静的夜晚。
我通过 Groupon 预订了这家酒店。 Groupon详情显示办理入住时有免费早餐，我询问早餐，他们说没有早餐，取消了预订，并让我住在他们旁边的酒店。当我说我没有要求取消预订时，他们说离开酒店，然后他们正在报警。所有行为都没有任何意义。他们还没有准备好说话，他们的行为非常粗鲁。如果他们不想预订，他们就不应该在预订网站上提供预订
不要住在这家酒店！我通过第三方网站预订了这家酒店的房间。看着网站上的图片，我认为这将是一家可以接受的（干净便宜）酒店。浴室很恶心。整个淋浴间和浴室墙壁都发黑。 （见图）脏/未洗的床单。即使预订不可退款，我们也有合理的期望为您提供一个干净、安全的休息空间。这家酒店的情况并非如此。尽管这是一个特许经营地点，但这并不能很好地体现红屋顶品牌。这个房间的状况清楚地表明这家酒店经常被忽视和不干净。管理层不愿意纠正这个问题，这证实了这样一个事实：这不是未来值得光顾的地点或品牌。你绝对会得到你付出的代价......
噪音小
I'm an over the road truck driver, and my truck broke down, so my company booked this hotel room for me for a night. There is no smoke detector in the room, which I believe is illegal in a hotel room. There's a missing light in the bathroom with exposed wires and what looks like mold to me in where the light fixture would be. The bed is extremely hard and uncomfortable. I could feel the bed springs. The shower curtain does not close all the way, and water gets all over the floor. There's is a crack in the bathtub. When I brought it up to the girl at the front desk, she laughed and said it's okay. It's run by a family, and their kid yells and screams and runs up and down the hallways. Definitely pass this place up.
The manager of this redroof inn in Little Rock, Arkansas was the worst! I booked online, paid everything already, when we came here the manager won’t give us a room unless if we pay $40 in cash. He took other people’s card but charge us by cash. racisit!
No breakfast or coffee! Beds had stains on sheets, opened up drawer to **** and tweezers and blunt wraps, tv didn’t work, remote was broken! Overall cheap hotel!
Traveling through town, needed a good night sleep and a shower. The room was spacious and fairly clean. All the towels were stained, looked like they were washed without soap.. one baby bar soap, one small bottle of shampoo. Shower curtain had the beginnings of mold on the bottom.. they don’t offer a breakfast which is no big deal cause I know don’t eat breakfast anyway, but for the price you expect to have a lot more. A $20 motel for 80 bucks.
Elevator out of order. Put us old folks on 2nd floor. Light out in stairwell. I really was afraid we would fall. No coffee pot. No Kleenex. Small amount of toilet paper. Sliver of soap for 2 people. No shampoo or conditioner. One pillow. The rest were like throw pillows. Maid left dirty sheets in the chair. Shower would not turn on. Could have taken a bath but no plug to hold water. Will never stay at red roof inn again. Don’t like to complain but this was bad.