The staff made us feel welcome and we were able to bring our service animal and there were no issues. The hotel was very accommodating will definitely return in the future.
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酒店回复: Hi Melissa,Thank you for your thoughtful feedback! We’re so glad our team made you feel welcome and that your service animal was accommodated with ease.We truly appreciate your kind words and look forward to welcoming you back in the future!
2.0分
其他
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Noisiest motel I’ve ever stayed at. Housekeeping staff yelling down the hall at each other at 7am. Ice machine being used all night right outside my door. Housekeeping staff area across from my room. Staff did not apologize.
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酒店回复: Hi Rick,Thank you for sharing your experience. We apologize for the noise disturbances you encountered, especially early in the morning. Your feedback has been shared with management to help us improve.Please feel free to contact the hotel directly if you’d like to discuss this further. We hope to provide a quieter and more comfortable stay on your next visit.
5.0分
其他
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I really enjoyed our stay. The hotel and room was clean and comfortable. The breakfast buffet had a lot of great options. The pool was clean and my five year old enjoyed it. The lobby was clean and modern. They had water and popcorn set out all day. Not a far drive from the city.
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酒店回复: Thank you for your wonderful 10/10 rating and for sharing such kind feedback! We’re delighted to hear that you and your family enjoyed your stay — from our clean, comfortable rooms and modern lobby to the delicious breakfast buffet and refreshing pool. It’s great to know your little one had fun, too!We appreciate your kind words and hope to welcome you back soon for another relaxing and enjoyable visit.
3.0分
家庭亲子
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Not quiet at all! We listened to a kid scream all night in the joining room next to us. Best advice I can give is to not get the joining rooms! He woke at 430 am and was up bouncing off the walls all morning. It was horrible!
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酒店回复: Hi Jessica,Thank you for taking the time to share your experience. I’m truly sorry to hear about the noise disturbance from the adjoining room—it’s certainly not the restful stay we aim to provide. Your feedback has been passed to management to help us address this issue.If you’d like to discuss this further, please don’t hesitate to contact us directly. We appreciate your honesty and hope to have the chance to offer you a much better stay in the future.
5.0分
家庭亲子
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the staff was great, friendly,and helpful. the room was clean and cool when we arrived. we stay there every time we come to visit our kids. keep up the good work ty
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酒店回复: Hi Debbie,Thank you so much for your kind words! We’re thrilled to hear that you always enjoy your stay with us—it means a lot that you choose us when visiting your family.We’ll be sure to share your compliments with the team. Looking forward to welcoming you back again soon!
2.0分
商务出差
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Our toilet backed up. After contacting the front desk to ask for a plunger, we were told they would contact housekeeping. About an hour later we called the front desk again. We were told that no one was available for housekeeping, their closet was closed and they did not have access to it. I stated, so basically you are saying you cant fix it and we now have no toilet to use? The worker stated she was going to contact the manager. Another 45 minutes later my husband went to the front desk and asked again what they were going to do. They said there was nothing they could do. My husband had to use a plastic bag to unclog the toilet. Upon check out we were told the manager would call us. My husband ended up calling the hotel later that day because we never got a call. The manager agreed to refund half of our money for the room. This was a nice gesture, but overall, housekeeping supplies should be available at all times for situations like this.
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酒店回复: Thank you for taking the time to share your experience with us. We are truly sorry for the inconvenience you encountered with the restroom in your room and for the delays in addressing the issue. We understand how frustrating this must have been, and we sincerely regret that we were unable to resolve the situation in a timely manner during your stay.Your comments regarding access to housekeeping supplies and the importance of prompt assistance are very valuable. We will be reviewing this matter closely with our team to ensure that better procedures are in place moving forward, so future guests are not placed in a similar situation.While we are glad you felt the gesture at check-out was helpful, we know this did not make up for the discomfort you experienced. We truly appreciate your patience and your constructive feedback, which will guide us in improving our service. We hope you might consider staying with us again in the future, so we can provide you with a far better experience.
3.0分
其他
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The entrance door to the room was very hard to open and close. Second level back door was not in operating order to where i had to walk the entire length of the building to get to my room. Had a better visit last week with a different company and fifty dollars cheaper.
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酒店回复: Thank you for your feedback. We’re sorry to hear about the difficulties you experienced with the doors and the inconvenience it caused during your stay. Your comments have been shared with our maintenance and management teams to help improve the guest experience. We appreciate your input and hope you might consider giving us another opportunity in the future for a smoother visit.
4.0分
情侣出游
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Room was clean and quiet. TV was difficult to navigate as the channel guide didn’t match the channels. Breakfast options were very limited this stay. There was only eggs and waffles early this morning. We stay here often and usually have sausage and biscuits and gravy also. Otherwise everything was great.
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酒店回复: Thank you for your 8/10 review and for being a returning guest! We’re glad you found your room clean and quiet and that you enjoyed your stay overall. We appreciate your feedback regarding the TV guide and breakfast options and will share it with our team to help improve the experience for future visits. We look forward to welcoming you back again soon!
我在这里的体验好到没话说。我是通过第三方网站在线预订的，但当我打电话和前台女士沟通时，她非常友善，得知我行动不便后，特意帮我安排了低楼层的房间。我一定会尽快再来的。而且我还能带上我的小狗，这简直太棒了！
床太硬了，枕头也很小。我们的房间就在一台非常吵的制冰机旁边，还有一扇使用频繁的门，人们总是任由它砰地关上。
The staff made us feel welcome and we were able to bring our service animal and there were no issues. The hotel was very accommodating will definitely return in the future.
Noisiest motel I’ve ever stayed at. Housekeeping staff yelling down the hall at each other at 7am. Ice machine being used all night right outside my door. Housekeeping staff area across from my room. Staff did not apologize.
I really enjoyed our stay. The hotel and room was clean and comfortable. The breakfast buffet had a lot of great options. The pool was clean and my five year old enjoyed it. The lobby was clean and modern. They had water and popcorn set out all day. Not a far drive from the city.
Not quiet at all! We listened to a kid scream all night in the joining room next to us. Best advice I can give is to not get the joining rooms! He woke at 430 am and was up bouncing off the walls all morning. It was horrible!
the staff was great, friendly,and helpful. the room was clean and cool when we arrived. we stay there every time we come to visit our kids. keep up the good work ty
Our toilet backed up. After contacting the front desk to ask for a plunger, we were told they would contact housekeeping. About an hour later we called the front desk again. We were told that no one was available for housekeeping, their closet was closed and they did not have access to it. I stated, so basically you are saying you cant fix it and we now have no toilet to use? The worker stated she was going to contact the manager. Another 45 minutes later my husband went to the front desk and asked again what they were going to do. They said there was nothing they could do. My husband had to use a plastic bag to unclog the toilet. Upon check out we were told the manager would call us. My husband ended up calling the hotel later that day because we never got a call. The manager agreed to refund half of our money for the room. This was a nice gesture, but overall, housekeeping supplies should be available at all times for situations like this.
The entrance door to the room was very hard to open and close. Second level back door was not in operating order to where i had to walk the entire length of the building to get to my room. Had a better visit last week with a different company and fifty dollars cheaper.
Room was clean and quiet. TV was difficult to navigate as the channel guide didn’t match the channels. Breakfast options were very limited this stay. There was only eggs and waffles early this morning. We stay here often and usually have sausage and biscuits and gravy also. Otherwise everything was great.