酒店回复: Dear Ebony,Thank you for sharing your experience. We understand your concerns about the initial check-in interaction and the stained sheets in your room. Professional service and cleanliness are key parts of every stay, and your feedback will be reviewed closely with our team. We value your comments and will use them to strengthen guest care. We hope to provide a much better experience on your next visit to us.Sincerely, Hotel Manager
酒店回复: Dear Michael,Thank you for your review. We are glad you found the hotel clean, the beds comfortable, and the service good during your stay. Your comments about the TV and air conditioning are helpful and will be shared with our team to ensure better performance in the future. It is great to know you found value in your stay, and we look forward to welcoming you again.Sincerely, Hotel Manager
2.0分
家庭亲子
原文
翻译提供方：Google
房间不太干净。闻起来有松香的味道。公共卫生间连续四天都没有肥皂和纸巾。我每天都向前台反映这个问题。
早餐种类很少。提供的麦片很不新鲜。
大多数员工不太会说英语。
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酒店回复: Dear Rodney,We sincerely apologize for the cleanliness issues, limited breakfast options, and the challenges you experienced with the public washrooms. Your comments regarding staff communication have also been noted. We will address these concerns with our team to improve service and overall guest experience in the future. Hope you will visit again.Sincerely, Hotel Manager
酒店回复: Dear Kevin,We are truly sorry for the condition you encountered and the disappointment it caused. The issues you described with cleanliness, maintenance, and service are unacceptable and will be addressed immediately with our team. We appreciate your detailed feedback as it helps us focus on urgent improvements to provide a cleaner and more comfortable environment for future stays. Please visit us again.Sincerely, Hotel Manager
1.0分
商务出差
原文
翻译提供方：Google
房间很不舒服。地毯湿漉漉的，浴室发霉，马桶冲水不畅，门锁坏了，电视也坏了。
没有早餐，只有面包和麦片。
电梯坏了。
淋浴喷头很差，水压也很差。
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酒店回复: Dear Raul,We regret the numerous issues you encountered with the room, bathroom, elevator, and breakfast. Your comments will be reviewed with our housekeeping, maintenance, and management teams to address these concerns and improve the overall comfort, cleanliness, and service for future guests. We hope to have the chance to better serve you in the future.Sincerely, Hotel Manager
酒店回复: Dear Hannah,We sincerely apologise for the inconvenience you experienced during your stay. For security reasons and per our brand’s standard policies, the staff had to remove the belongings from your room. Also, we needed to prepare the room for future guests. We understand your concerns and regret the situation. Please rest assured that this matter will be thoroughly reviewed internally to ensure such incidents do not occur in the future.Sincerely, Hotel Manager
酒店回复: Dear Gerald,Thank you so much for your kind words! We're thrilled to hear that you've consistently had great experiences with our customer service over the years. We truly appreciate your loyalty and are glad we can provide you with a positive experience. We look forward to continuing to serve you in the future!Sincerely, Hotel Manager
酒店回复: Dear Richard,Thank you for your positive feedback. We're glad to hear that you found the hotel clean, well-maintained, and comfortable. It's great to know that you enjoyed the beds and bathroom amenities. We look forward to welcoming you back when you're in town again!Sincerely, Hotel Manager
总体来说还不错，房间挺大的有沙发，设备虽然没有非常的新但是打扫的还是蛮干净的。楼下有露天泳池，还行孩子们挺开心。我觉得价位和地理位置真的不错的。就是我们入住期间他们说Houston停电所以电梯不能用只能自己搬行李。我觉得还是蛮满意的。携程真的很赞，在国外也能很好的使用预定项目，要给携程一个大大的赞，定好直接入住很简单。
适合快速过夜停留
不满意
我刚进酒店的时候，前台没人，但能听到有人在看电视节目。我叫了一声，前台女士过来问我有什么可以帮您的，我说我是来办理入住的，但她没有查看我的预订，就用非常恶劣的语气告诉我，您来得太早了，入住时间是下午4点。我跟她说我昨天就应该入住了，结果她的态度一下子变了。办理完入住后，我回到房间，发现床单上还有上次入住留下的污渍。总之，我在这里住得不太愉快，以后不会再来了。
因为家里停电，我们住了一晚。床很舒服，地方也很干净。服务也很好。这是我第二次住在这里，不过两次电视都出了问题。空调制冷效果不错，但睡了一整晚才舒服。就价格而言，这次住宿体验还不错。
房间不太干净。闻起来有松香的味道。公共卫生间连续四天都没有肥皂和纸巾。我每天都向前台反映这个问题。
早餐种类很少。提供的麦片很不新鲜。
大多数员工不太会说英语。
这是我住过的最脏的酒店。浴室的水槽坏了，地板上散落着各种食物和其他垃圾。显然最近没用吸尘器打扫过。泳池看起来更像个脏兮兮的池塘。走廊里也堆满了垃圾。早餐看起来像是连续几天都换的。
我预订了3晚，但只住了1晚。如果我们不是天黑后到达，我就会立刻离开。另外，如果酒店的其他地方还算干净的话，我本来想换房间的。然而，整个酒店都脏得要命。
******* 试图帮我取消后两晚的预订，但他们的电话没人接。
房间很不舒服。地毯湿漉漉的，浴室发霉，马桶冲水不畅，门锁坏了，电视也坏了。
没有早餐，只有面包和麦片。
电梯坏了。
淋浴喷头很差，水压也很差。
由于沟通失误，酒店误以为我已经离开，尽管我已经预订了房间，所有东西都放在房间里。他们没有给我打电话，而是去了我的房间，拿走了我所有的东西，翻遍了我的行李，还偷走了我的处方药。前台的女士承认翻过我的东西，但并不觉得有什么问题。工作人员太差劲了。
他们真是太棒了！客服非常热情，而且能解决任何问题。过去几年的体验一直都很棒！比其他预订公司我更喜欢他们。
这家酒店虽然不是新酒店，但维护得很好，也很干净。床很舒服。浴室和毛巾也很好。以后我再来镇上的时候还会住这家酒店。