酒店回复: Dear Guest,Thank you for sharing your positive feedback. We’re delighted to hear you enjoyed our spacious rooms, cleanliness, and breakfast offerings. Your comments motivate our team to continue delivering a comfortable stay. We look forward to welcoming you back again soon.
3.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Hi Manuel,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hi Sergio,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to learn that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.
4.0分
商务出差
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The sink did not drain properly. The faucet did not have an aerator. The lights in the bathroom were very dim. The room was spacious; the bed was comfortable. HVAC worked good.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We're glad to hear you enjoyed the spacious room, comfortable bed, and that the HVAC worked well. We apologise for the issues with the sink, faucet, and lighting in the bathroom, and we will share these concerns with the team to ensure improvements are made. We appreciate your input and hope to offer a better experience on your next visit.
2.0分
其他
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Breakfast was very limited. The room was filthy, especially by the window. The tv was broken and when we were packing up to leave there were a couple of bugs in the room. The first sign to leave was at check in when there were firefighters investigating the gas smell that was taking over the lobby. But after a day or travel we were tired and just checked in anyways.
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酒店回复: Dear Guest,Thank you for providing your feedback. We sincerely apologise for the issues you experienced during your stay, including the room cleanliness, broken TV, and the concerns with the gas smell. This is not the standard we strive to maintain, and we will address these matters with our team immediately. Your comfort and safety are important to us, and we deeply regret that we fell short. We appreciate your patience and hope you’ll consider giving us another chance in the future.
1.0分
其他
When I got there they gave me a room that was not clean yet but did switch rooms the breakfast was not good at all
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酒店回复: Dear Guest,Thank you for your feedback, and we apologize for the inconvenience you experienced with the room not being ready upon arrival. We're glad to hear that the team was able to accommodate you with a room change. We're also sorry to hear that breakfast did not meet your expectations and will work on improving the selection. We appreciate your understanding and hope to provide a better experience on your next visit.
4.0分
其他
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Lubbock Trip
Ample parking, clean room and glad there was a shower in lieu of bathtub (senior citizen). The breakfast was disappointing (limited) and was sad there is not Senior Discount or AARP discount available.
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酒店回复: Dear Guest,Thank you for sharing your feedback! We’re glad to hear that you appreciated the ample parking, clean room, and the shower option. We apologize for the limited breakfast selection and the lack of senior or AARP discounts. Your input is valuable, and we will share it with the team for future improvements. We hope to welcome you back soon!
2.0分
情侣出游
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Our very first encounter with the staff member was not with a hello or welcome, but with a reminder that she would not check us in early. It was 2:34 pm. She was condescending and rude. The rooms were ready.
The room itself has dim lights, a torn curtain, a phone that was broken, and stains on the bathroom walls that I care not to think about. This is definitely one to skip.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologise for the poor service you received during check-in and the issues with your room. This is certainly not the standard of hospitality we strive for, and we will address these concerns with our team. We appreciate your feedback and will work to improve the guest experience moving forward.
2.0分
家庭亲子
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The price per night was inflated due to Texas Tech having a home game. The condition of our room was very poor - mold, peeling paint, torn curtains. The door doesn’t latch well. We couldn’t leave due to no other options available. Buyer be ware.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the condition of your room and any inconvenience you faced. We will address the issues you mentioned with our team to ensure they are resolved. We value your feedback and hope to improve your experience in the future.
老美的连锁酒店，不要指望早餐哦，其它就那样吧。
房间宽敞，干净，早餐丰富
出色地
好的
The sink did not drain properly. The faucet did not have an aerator. The lights in the bathroom were very dim. The room was spacious; the bed was comfortable. HVAC worked good.
Breakfast was very limited. The room was filthy, especially by the window. The tv was broken and when we were packing up to leave there were a couple of bugs in the room. The first sign to leave was at check in when there were firefighters investigating the gas smell that was taking over the lobby. But after a day or travel we were tired and just checked in anyways.
When I got there they gave me a room that was not clean yet but did switch rooms the breakfast was not good at all
Lubbock Trip
Ample parking, clean room and glad there was a shower in lieu of bathtub (senior citizen). The breakfast was disappointing (limited) and was sad there is not Senior Discount or AARP discount available.
Our very first encounter with the staff member was not with a hello or welcome, but with a reminder that she would not check us in early. It was 2:34 pm. She was condescending and rude. The rooms were ready.
The room itself has dim lights, a torn curtain, a phone that was broken, and stains on the bathroom walls that I care not to think about. This is definitely one to skip.
The price per night was inflated due to Texas Tech having a home game. The condition of our room was very poor - mold, peeling paint, torn curtains. The door doesn’t latch well. We couldn’t leave due to no other options available. Buyer be ware.