First room we were given was crawling and buzzing with bugs. Someone had left a window open. The front desk quickly found us another room and was very friendly and professional about the situation
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酒店回复: Dear Julie,Thank you for sharing your experience. It’s great to hear that the front desk addressed the issue promptly and with professionalism. We appreciate your understanding regarding the room situation and are sorry for the initial inconvenience. Your feedback helps us improve. Thank you for your patience.
4.0分
其他
Convenient overnight stop at an excellent price. Breakfast was basic, but acceptable. Friendly staff. Old school motel, park at the room door.
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酒店回复: Dear Michael,Thank you for sharing your positive experience! We're glad to hear that you found our location convenient and our pricing to your satisfaction. It's wonderful that you appreciated the friendly service and the accessibility of parking. Your feedback about the breakfast will definitely be taken into account. We hope to welcome you back soon!
2.0分
商务出差
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The room smelled like it had just been fumigated! There was an intense chemical smell. I was exhausted after driving all day and didn’t have the energy to complain so wound up sleeping poorly. Finally got out of bed at 5 am to just hit the road. Would NOT recommend!
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酒店回复: Dear Tzachi,Thank you for sharing your experience. I'm truly sorry to hear about the unpleasant odor in your room, which impacted your stay. Your feedback is valuable, and we take it seriously as we strive to create a comfortable environment for all our guests. We hope you'll consider giving us another chance in the future.
1.0分
其他
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Do not choose this hotel. I had made a reservation with them and they said that it was not in their system. Their manager had stated that this was not the first time that this had happened. I tried to get a refund but the manager would not respond so I couldn't get my money back. Do yourself a favor and choose somewhere else to stay.
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酒店回复: Dear William,Thank you for sharing your experience. I'm sorry to hear about the issues you faced with your reservation and the lack of communication regarding your refund. Your feedback is important, and we take these matters seriously to improve our service. We appreciate you bringing this to our attention.
5.0分
商务出差
Clean room smooth check in..definitely worth the money..definitely will stay here again!
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酒店回复: Dear Daniel,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed a clean room and smooth check-in. It's great to know you found value in your stay, and we look forward to welcoming you back again soon!
3.0分
其他
The room air conditioner was so gross it hadn’t been cleaned in years. It was full of hair, dust just gross. The room was clean old building.
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酒店回复: Dear Kathleen,Thank you for sharing your feedback. It's concerning to hear about the condition of the air conditioner in your room. Maintaining a clean and comfortable environment is a priority, and we will address this issue with our maintenance team to ensure it meets our standards. We appreciate your insights and hope to provide a better experience in the future.
1.0分
情侣出游
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This place should be condemned by the health department Filthy, black mold growing on the shower and bathroom walls, not just a little mold but, alot. The toilet seat was broken and filth around the bracket that hold the seat onto the base of the toilet. The pillows stunk like dirty hair. Please heed the advice and do not stay here. The dining around the place is junk food and the lock on the door was only a simple little lock.Keep searching and pay attention to the poor reviews. If there are good reviews, it is a scam and lies.
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酒店回复: Dear Ann,Thank you for sharing your feedback. We take concerns about cleanliness and maintenance very seriously and apologize for your experience. Your comments regarding the condition of the accommodations and amenities will be addressed with the team to ensure improvements are made. We appreciate you bringing this to our attention and hope you find a place that meets your expectations in the future.
4.0分
其他
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The first night it was super quiet, but we had someone above us the next night and we could hear them stomping around. That being said, if you have earbuds or ear plugs they work. Even though its near the freeway, you don't hear it. Staff was very friendly. Beds were comfortable. The room did have a slight smell, but we were able to smell a little air freshener. Everything was clean, and there are some really good dining options about 15 minutes away. It's a great spot if you're there to see the parks. Lots of parking if you have a trailer or RV. Would definitely recommend.
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酒店回复: Dear Jasmine,Thank you for sharing your experience! It’s wonderful to hear that you enjoyed the comfortable beds and found our staff friendly. We appreciate your feedback regarding the noise and the slight smell in the room; we constantly strive to enhance our guests' comfort. We're glad you discovered some great dining options nearby and found our location convenient for visiting the parks. Your recommendation means a lot to us!
2.0分
其他
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Check in took quite a while since the very nice man did not know how to use the system. AFTER checking me in, he let me know that the card key system was down, so he would have to unlock my room for me. Unloading into a 2nd floor room while keeping the door open at midnight was not ideal.
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酒店回复: Dear Emily,Thank you for sharing your experience. We apologize for the inconvenience you faced during check-in and the challenges with the card key system. Your feedback is valuable, and we will address these issues to ensure a smoother experience for future guests. We appreciate your understanding and hope to serve you better in the future.
这家酒店一般般。
First room we were given was crawling and buzzing with bugs. Someone had left a window open. The front desk quickly found us another room and was very friendly and professional about the situation
Convenient overnight stop at an excellent price. Breakfast was basic, but acceptable. Friendly staff. Old school motel, park at the room door.
The room smelled like it had just been fumigated! There was an intense chemical smell. I was exhausted after driving all day and didn’t have the energy to complain so wound up sleeping poorly. Finally got out of bed at 5 am to just hit the road. Would NOT recommend!
Do not choose this hotel. I had made a reservation with them and they said that it was not in their system. Their manager had stated that this was not the first time that this had happened. I tried to get a refund but the manager would not respond so I couldn't get my money back. Do yourself a favor and choose somewhere else to stay.
Clean room smooth check in..definitely worth the money..definitely will stay here again!
The room air conditioner was so gross it hadn’t been cleaned in years. It was full of hair, dust just gross. The room was clean old building.
This place should be condemned by the health department Filthy, black mold growing on the shower and bathroom walls, not just a little mold but, alot. The toilet seat was broken and filth around the bracket that hold the seat onto the base of the toilet. The pillows stunk like dirty hair. Please heed the advice and do not stay here. The dining around the place is junk food and the lock on the door was only a simple little lock.Keep searching and pay attention to the poor reviews. If there are good reviews, it is a scam and lies.
The first night it was super quiet, but we had someone above us the next night and we could hear them stomping around. That being said, if you have earbuds or ear plugs they work. Even though its near the freeway, you don't hear it. Staff was very friendly. Beds were comfortable. The room did have a slight smell, but we were able to smell a little air freshener. Everything was clean, and there are some really good dining options about 15 minutes away. It's a great spot if you're there to see the parks. Lots of parking if you have a trailer or RV. Would definitely recommend.
Check in took quite a while since the very nice man did not know how to use the system. AFTER checking me in, he let me know that the card key system was down, so he would have to unlock my room for me. Unloading into a 2nd floor room while keeping the door open at midnight was not ideal.