The room smelled like it had just been fumigated! There was an intense chemical smell. I was exhausted after driving all day and didn’t have the energy to complain so wound up sleeping poorly. Finally got out of bed at 5 am to just hit the road. Would NOT recommend!
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酒店回复: Dear Tzachi,Thank you for sharing your experience. I'm truly sorry to hear about the unpleasant odor in your room, which impacted your stay. Your feedback is valuable, and we take it seriously as we strive to create a comfortable environment for all our guests. We hope you'll consider giving us another chance in the future.
1.0分
其他
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Do not choose this hotel. I had made a reservation with them and they said that it was not in their system. Their manager had stated that this was not the first time that this had happened. I tried to get a refund but the manager would not respond so I couldn't get my money back. Do yourself a favor and choose somewhere else to stay.
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酒店回复: Dear William,Thank you for sharing your experience. I'm sorry to hear about the issues you faced with your reservation and the lack of communication regarding your refund. Your feedback is important, and we take these matters seriously to improve our service. We appreciate you bringing this to our attention.
3.0分
其他
The room air conditioner was so gross it hadn’t been cleaned in years. It was full of hair, dust just gross. The room was clean old building.
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酒店回复: Dear Kathleen,Thank you for sharing your feedback. It's concerning to hear about the condition of the air conditioner in your room. Maintaining a clean and comfortable environment is a priority, and we will address this issue with our maintenance team to ensure it meets our standards. We appreciate your insights and hope to provide a better experience in the future.
1.0分
情侣出游
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This place should be condemned by the health department Filthy, black mold growing on the shower and bathroom walls, not just a little mold but, alot. The toilet seat was broken and filth around the bracket that hold the seat onto the base of the toilet. The pillows stunk like dirty hair. Please heed the advice and do not stay here. The dining around the place is junk food and the lock on the door was only a simple little lock.Keep searching and pay attention to the poor reviews. If there are good reviews, it is a scam and lies.
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酒店回复: Dear Ann,Thank you for sharing your feedback. We take concerns about cleanliness and maintenance very seriously and apologize for your experience. Your comments regarding the condition of the accommodations and amenities will be addressed with the team to ensure improvements are made. We appreciate you bringing this to our attention and hope you find a place that meets your expectations in the future.
4.0分
其他
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The first night it was super quiet, but we had someone above us the next night and we could hear them stomping around. That being said, if you have earbuds or ear plugs they work. Even though its near the freeway, you don't hear it. Staff was very friendly. Beds were comfortable. The room did have a slight smell, but we were able to smell a little air freshener. Everything was clean, and there are some really good dining options about 15 minutes away. It's a great spot if you're there to see the parks. Lots of parking if you have a trailer or RV. Would definitely recommend.
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酒店回复: Dear Jasmine,Thank you for sharing your experience! It’s wonderful to hear that you enjoyed the comfortable beds and found our staff friendly. We appreciate your feedback regarding the noise and the slight smell in the room; we constantly strive to enhance our guests' comfort. We're glad you discovered some great dining options nearby and found our location convenient for visiting the parks. Your recommendation means a lot to us!
2.0分
其他
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Check in took quite a while since the very nice man did not know how to use the system. AFTER checking me in, he let me know that the card key system was down, so he would have to unlock my room for me. Unloading into a 2nd floor room while keeping the door open at midnight was not ideal.
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酒店回复: Dear Emily,Thank you for sharing your experience. We apologize for the inconvenience you faced during check-in and the challenges with the card key system. Your feedback is valuable, and we will address these issues to ensure a smoother experience for future guests. We appreciate your understanding and hope to serve you better in the future.
3.0分
情侣出游
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Overall it was fine for the few nights we were in town. The two times we went to the front desk no one was there and we had to call to get someone to come to the desk. The room overall was decent however if you are mold sensitive I would keep this in mind. The bathroom was moldy and musky. The shower head leaked which was causing the growing mold in the bathroom. There were some silver fish bugs and the towels had marks on them but the fridge worked. The sheets were mostly clean with a few black spots here and there. Pretty quiet for the most part. If you’re looking for something cheap and short term it’s fine.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We're glad your stay was generally quiet and that the room met your needs for a short visit. We apologize for the issues you encountered, especially regarding the bathroom condition, mold concerns. Your comments are important and will be shared with our housekeeping and maintenance teams to address and improve these areas. We appreciate you giving us a try and hope to offer a better experience in the future.
4.0分
其他
Just stayed for the night so ok for that. Was supposed to be non smoking and our room smelled so bad it was giving me a headache. Breskfast decent.
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酒店回复: Dear Guest,Thank you for your feedback. We're sorry to hear about the smoke smell in your room. This is certainly not the experience we want to provide, and we’ll make sure to address it with our team. We’re glad the breakfast was decent, and we appreciate your comments. We hope to provide a better experience next time!
5.0分
情侣出游
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Decent hotel with a good breakfast. Rooms were comfortable. The bathroom had some issues with repairs and cleanliness but it was bearable. Very close to Foster Falls which was amazing to go to. Not much is around other than that. No laundry or pool. But there is a small gym. Overall would stay there again for the price and comfort.
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酒店回复: Dear Guest,Thank you for your feedback! I'm glad to hear that you enjoyed the breakfast, comfort of the rooms, and the proximity to Foster Falls. I apologize for the issues with the bathroom and appreciate your understanding. We’ll definitely take your feedback into account to improve the experience for future guests. We look forward to welcoming you back for another stay!
这家酒店一般般。
The room smelled like it had just been fumigated! There was an intense chemical smell. I was exhausted after driving all day and didn’t have the energy to complain so wound up sleeping poorly. Finally got out of bed at 5 am to just hit the road. Would NOT recommend!
Do not choose this hotel. I had made a reservation with them and they said that it was not in their system. Their manager had stated that this was not the first time that this had happened. I tried to get a refund but the manager would not respond so I couldn't get my money back. Do yourself a favor and choose somewhere else to stay.
The room air conditioner was so gross it hadn’t been cleaned in years. It was full of hair, dust just gross. The room was clean old building.
This place should be condemned by the health department Filthy, black mold growing on the shower and bathroom walls, not just a little mold but, alot. The toilet seat was broken and filth around the bracket that hold the seat onto the base of the toilet. The pillows stunk like dirty hair. Please heed the advice and do not stay here. The dining around the place is junk food and the lock on the door was only a simple little lock.Keep searching and pay attention to the poor reviews. If there are good reviews, it is a scam and lies.
The first night it was super quiet, but we had someone above us the next night and we could hear them stomping around. That being said, if you have earbuds or ear plugs they work. Even though its near the freeway, you don't hear it. Staff was very friendly. Beds were comfortable. The room did have a slight smell, but we were able to smell a little air freshener. Everything was clean, and there are some really good dining options about 15 minutes away. It's a great spot if you're there to see the parks. Lots of parking if you have a trailer or RV. Would definitely recommend.
Check in took quite a while since the very nice man did not know how to use the system. AFTER checking me in, he let me know that the card key system was down, so he would have to unlock my room for me. Unloading into a 2nd floor room while keeping the door open at midnight was not ideal.
Overall it was fine for the few nights we were in town. The two times we went to the front desk no one was there and we had to call to get someone to come to the desk. The room overall was decent however if you are mold sensitive I would keep this in mind. The bathroom was moldy and musky. The shower head leaked which was causing the growing mold in the bathroom. There were some silver fish bugs and the towels had marks on them but the fridge worked. The sheets were mostly clean with a few black spots here and there. Pretty quiet for the most part. If you’re looking for something cheap and short term it’s fine.
Just stayed for the night so ok for that. Was supposed to be non smoking and our room smelled so bad it was giving me a headache. Breskfast decent.
Decent hotel with a good breakfast. Rooms were comfortable. The bathroom had some issues with repairs and cleanliness but it was bearable. Very close to Foster Falls which was amazing to go to. Not much is around other than that. No laundry or pool. But there is a small gym. Overall would stay there again for the price and comfort.