酒店回复: Bilma,Gracias por tomarse el tiempo para compartir sus comentarios y dejarnos una excelente reseña, gracias por sus amables palabras.
3.0分
商务出差
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Room , first room had no hot water in the shower, second room you could not shut the hot water off in bathroom sink. Burnt out lights should have been replaced.
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酒店回复: Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to share your experience, and we are sorry to hear that we did not meet your expectations, resulting in a 6/10 rating.Please accept our sincerest apologies for the significant inconveniences you faced with your accommodations. Issues like a lack of hot water in the first room and an uncontrollable flow in the second room's sink are unacceptable, and we regret the frustration these maintenance problems caused. Furthermore, you are absolutely correct that all light bulbs should be functional before a guest checks in, and we apologize that basic maintenance was overlooked.We have addressed these specific issues with our maintenance team to ensure both rooms are thoroughly inspected and repaired, and our housekeeping and maintenance checklists are being reviewed to prevent similar oversights in the future.We value your business and would like to assure you that this is not indicative of our usual standards. We hope you will consider staying with us again so we can provide you with the seamless and comfortable experience you deserve.
2.0分
家庭亲子
Room was very rough looking. Lots of holes in walls very poor maintenance. Beds are hard and pillows were tiny. Pool was freezing. Breakfast was great
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酒店回复: Thank you for providing us with your feedback following your recent stay. We are delighted to hear you enjoyed our breakfast offerings.However, we sincerely apologize that the rest of your experience did not meet our standards or your expectations. We take your comments regarding the condition of your room very seriously. The "rough looking" walls, holes, and overall poor maintenance are unacceptable, and we are addressing these issues with our maintenance team immediately.
4.0分
家庭亲子
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Loved the pool and hot tub. But there are so many bugs out side the Building and on the outside windows they need a good outside exterminator to go around outside and spray
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酒店回复: Thank you for your fantastic feedback! We are so pleased to hear you loved our pool and hot tub area.We genuinely appreciate you bringing the exterior bug issue to our attention. Maintaining a comfortable environment both inside and outside the hotel is important to us.We are actively working with our professional exterminator team to increase the frequency of our exterior treatments and address the bugs around the building perimeter and windows, especially those near the pool area.Your feedback helps us improve, and we hope you will come back and visit us again soon for another great stay!
5.0分
家庭亲子
I really liked the variety for breakfast. Our room was fine for what we needed. Staff at check-in was so helpful and nice.
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酒店回复: Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.
4.0分
其他
Better
This is our second stay here. Pet room both times. It was much nicer this time. Carpet instead of laminate, cleaner, nicer bathroom and great shower.
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酒店回复: Thank you for taking a moment to share your experience with us. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.
4.0分
其他
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Expected better
Stayed in an accessible/pet room. I don’t like that it was not carpeted, but I understand why. Shower was very low pressure. We could hear everything from the hallway and the next room. Overall, we just expected more from a Baymont.
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酒店回复: Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our property. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.
还不错
非常吵闹，也不干净。员工不友好。
这家酒店地理位置对我来说很方便。我可能还会再住，但附近似乎也没有更好的选择了。不过，酒店确实需要翻新一下了。
前台很友善，这很好，因为我的房卡老是消磁。但我感觉他们总是假设大多数客人只住一晚，这点挺奇怪的。
酒店有个牌子说因为疫情不提供每日客房清洁服务。我问的时候他们看起来不太“确定”，第一天我说不需要打扫。不确定第二天他们是不是因此没来，但确实没人来打扫。
洗漱用品非常小且基础。
泳池看起来很脏，水非常浑浊。
一切都非常好，包括酒店和航班的服务和价格。
Room , first room had no hot water in the shower, second room you could not shut the hot water off in bathroom sink. Burnt out lights should have been replaced.
Room was very rough looking. Lots of holes in walls very poor maintenance. Beds are hard and pillows were tiny. Pool was freezing. Breakfast was great
Loved the pool and hot tub. But there are so many bugs out side the Building and on the outside windows they need a good outside exterminator to go around outside and spray
I really liked the variety for breakfast. Our room was fine for what we needed. Staff at check-in was so helpful and nice.
Better
This is our second stay here. Pet room both times. It was much nicer this time. Carpet instead of laminate, cleaner, nicer bathroom and great shower.
Expected better
Stayed in an accessible/pet room. I don’t like that it was not carpeted, but I understand why. Shower was very low pressure. We could hear everything from the hallway and the next room. Overall, we just expected more from a Baymont.