It is very rundown. The ac barely worked and gave out a bad smell. Had to wash all of our clothes when we got home 🏡 staff was nice and helpful but it was downhill from there. Electrical wall sockets were falling out and didn't work. Needs some maintenance work especially the smelly ac unit.
展开
酒店回复: Dear Stephanie,Thank you for taking the time to share your feedback. I'm truly sorry to hear about the condition of your room and the discomfort you experienced during your stay. This is certainly not the standard we aim to provide, and I want to sincerely apologize for the issues with the AC, electrical sockets, and overall maintenance.I appreciate you highlighting the friendliness of our staff — your kind words mean a lot to them. That said, it’s clear we fell short in other key areas, and your comments have been shared directly with our maintenance and housekeeping teams for immediate review and corrective action.We are currently assessing the AC units and electrical systems throughout the property to prevent future issues like this, and your feedback plays a vital role in helping us improve.Should you be open to giving us another chance, I would welcome the opportunity to personally ensure a much better experience for you.Warm regards,PaulHotel Manager of Operations
1.0分
其他
Pictures are deceiving. A lot smaller than shown in picture - no shuttle as shown. Pull out couch was very out dated.
展开
酒店回复: Dear Alexandra,Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet your expectations. We strive to represent our property as accurately as possible, and I apologize if the photos or information led to any confusion regarding room size or amenities.We also regret that the pull-out couch did not meet your comfort standards, and I’ve shared your comments with our team so we can evaluate the furniture for possible updates.As for the shuttle service, we understand how valuable that amenity is to guests, and I apologize for any outdated or unclear information that may have caused confusion.We truly appreciate your comments as they help us improve. If there’s anything we can do to make this right, please feel free to reach out to me directly at [phone/email].Sincerely,PaulHotel Manager of Operations
2.0分
其他
展开
The hotel didn’t have hot water for 5 days. Staff always said it should be fixed today it never happened. I stayed do to a 3rd party app and I wouldn’t get my money back.
展开
酒店回复: Dear Jabbar,Thank you for taking the time to share your experience. I want to sincerely apologize for the inconvenience you faced during your stay, especially regarding the prolonged issue with the hot water. This is far from the standard we aim to provide, and I completely understand how frustrating this must have been.Unfortunately, we experienced an unexpected maintenance issue that took longer to resolve than anticipated. While our team did their best to provide updates and expedite the repairs, we clearly fell short in meeting your expectations — and for that, I’m truly sorry.Regarding your third-party booking, I understand the limitations this created for you. While we cannot control the refund policies of external platforms, we always encourage guests to contact us directly so we can try to offer alternate solutions when issues arise.Let me reassure you that we've been working deligently over night to coordinate a new water heater system and it's now currently being in route to being installed.Sincerely,PaulHotel Manager of Operations
5.0分
其他
Checking in was a smooth process and no waiting in line. Everything was clean and quiet.
5.0分
其他
Everything was great, bed super comfortable. But if you have a 4 door crew cab shortox truck with 35 inch tires. The parking is very tight
4.0分
其他
展开
Good place for the price
Perfectly acceptable place for the price. Room could use some TLC, a few things falling apart, but it was pretty clean. A couple mysterious stains on the curtain/wall, but I trusted that the bed and linens were clean. The bathroom was very clean, too. I would recommend this stay!
4.0分
其他
展开
Would stay again
It’s hard entering after hours because they tell you to call to be let in the lobby but don’t provide a number to call. Bed was super comfortable. I felt safe and it had good parking. There are stairs going down to the first floor rooms and stairs going up with no elevator which makes it difficult if you have heavy or lots of luggage to haul. There was a pool and hot tub but I didn’t get to use cause it was closed by the time I got there.
展开
酒店回复: Dear Judy,Thank you for your feedback! We're glad you enjoyed the comfortable bed, felt safe, and found parking convenient. We apologize for the confusion with after-hours check-in and the challenge with luggage due to the stairs. We'll work on improving communication for late arrivals. We hope to welcome you again soon—maybe with time to enjoy the pool and hot tub!Best regards,Quality Inn Savage
工作人员的服务很差
一切都很好
非
It is very rundown. The ac barely worked and gave out a bad smell. Had to wash all of our clothes when we got home 🏡 staff was nice and helpful but it was downhill from there. Electrical wall sockets were falling out and didn't work. Needs some maintenance work especially the smelly ac unit.
Pictures are deceiving. A lot smaller than shown in picture - no shuttle as shown. Pull out couch was very out dated.
The hotel didn’t have hot water for 5 days. Staff always said it should be fixed today it never happened. I stayed do to a 3rd party app and I wouldn’t get my money back.
Checking in was a smooth process and no waiting in line. Everything was clean and quiet.
Everything was great, bed super comfortable. But if you have a 4 door crew cab shortox truck with 35 inch tires. The parking is very tight
Good place for the price
Perfectly acceptable place for the price. Room could use some TLC, a few things falling apart, but it was pretty clean. A couple mysterious stains on the curtain/wall, but I trusted that the bed and linens were clean. The bathroom was very clean, too. I would recommend this stay!
Would stay again
It’s hard entering after hours because they tell you to call to be let in the lobby but don’t provide a number to call. Bed was super comfortable. I felt safe and it had good parking. There are stairs going down to the first floor rooms and stairs going up with no elevator which makes it difficult if you have heavy or lots of luggage to haul. There was a pool and hot tub but I didn’t get to use cause it was closed by the time I got there.