The Good: You get your money's worth. The rooms are okay. The pool and hot tub are okay.
The bad: The breakfast is below basic. There is nothing about it that's "continental".
The Ugly: This place apparently entertains very shady people. On my first night, there was a bunch of guys staying in a room near mine who were screaming at the top of their voices and punching walls for hours. I called reception and receuved a promise to "come check it out" but nothing ever happened. It appears this bunch is staying there long term so may continue to be a problem. There was also another guy loitering around the pool area both days I was there with a backpack and a speak, blasting loud music, drunk, and sleeping. Unclear if he was a guest at the hotel, but someone from the front desk brough him a towel even though he never used the pool or hot tub so at least that shiws he's being entertained by them. On one night, out of the blue, this guy starts talking to me saying how "you are from Africa, I am from here, you can get deported, I can not" among other things. I chose to ignore him. As someone who works in mental health, I could tell he could use some help. Glad it was only verbal, but its not all on him. Its also on the hotel putting guests at risk from such a person while probably knowing he's likely to endanger people.
They also claim they're a non-smoking hotel, but cigarette butts and people smoking will greet you on your way right into the hotel. That inincludes this guy. IIf y
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酒店回复: Dear Sylvanus,Thank you for taking the time to share your experience with us. While I am glad to hear that you found the rooms and pool facilities satisfactory, I am truly sorry that several aspects of your stay fell short of expectations.Regarding breakfast, we appreciate your feedback and are currently reviewing our offerings to ensure they meet the standards guests reasonably expect from a continental service.The concerns you raised about noise disturbances, disruptive behavior, and safety are taken very seriously. What you described does not reflect the environment we aim to provide. I sincerely apologize that our response during your stay did not meet the level of attentiveness you deserved. We are addressing this internally to ensure our team responds promptly and effectively to any guest concerns moving forward.We also appreciate you bringing the situation at the pool area to our attention. While we strive to ensure that only registered guests use our facilities, it’s clear that we need to improve monitoring and follow-up. We will be reinforcing our policies and increasing staff oversight to maintain a safe and comfortable environment for all guests.As for smoking near the entrance, this is an area we are actively working on. We will be reinforcing our non-smoking policy and improving cleanup efforts to prevent this from affecting guests’ first impressions.Your feedback helps us identify areas where we must do better, and we are committed to making the necessary improvements.Thank you again for sharing your experience, and we truly hope to welcome you back under better circumstances.Warm regards,PaulHotel Manager of operations
1.0分
其他
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Unfortunately i had a unexpected death in my family and had to end my stay earlier than expected. The General Manager of the hotel would not refund the additional days that i did use. As a result i paid for a room for 2 days that i did not use. Ill never a stay at another Quality Inn.
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酒店回复: Dear Kenneth,First and foremost, please accept our deepest condolences for your loss. We truly understand that unexpected situations can arise, and we are very sorry to hear about the circumstances that led to your early departure.I apologize for any frustration you experienced regarding the unused nights on your reservation. Our goal is always to be as accommodating as possible while adhering to the policies in place. That said, I would appreciate the opportunity to speak with you directly so I can review the details of your stay and see if there is anything further we can do to assist.Your comfort and satisfaction are extremely important to us, and I hope we can work toward a resolution that reflects that. Please feel free to contact me at your convenience at [phone number] or [email address].Thank you for sharing your feedback, and again, our sincere sympathies during this difficult time.Sincerely,PaulGeneral Manager of OperationsQuality Inn Savage
5.0分
其他
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Didnt check out the pool, we got there late so there wasnt anyone at the counter but eventually we were able to check in the room was clean and the bed was comfy and breakfast was good
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酒店回复: Thank you Jasmin, for your wonderful review, sorry about the delay at the front desk, I'm sure the front agent was quite busy at the moment, but we always make sure we inform them there is someone at the front desk. Cheers, Paul, Operations management
5.0分
其他
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Great service when we arrived. Clean and comfortable room. Really loved the amount of pillows on the bed. Breakfast had many options including cold and hot choices. Didn't use pool area during this stay.
3.0分
其他
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I had booked a jacuzzi room. It was a nice size room. The bed was definitely worn and the jacuzzi took over an hour to fill, also the handles were broken so getting them to work at all was tricky. Staff was kind.
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酒店回复: Dear Magen,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the size of your room and that our staff made a positive impression — we’ll be sure to share your kind words with them.We’re very sorry to hear about the issues you experienced with the bed and jacuzzi. That’s certainly not the standard we aim to provide. We appreciate you bringing these matters to our attention, and we’ve shared your comments with our maintenance and housekeeping teams to ensure the necessary repairs and replacements are made promptly.We hope you’ll consider giving us another opportunity to provide you with a more comfortable and seamless stay in the future.Warm regards,PaulHotel Manager of Operations
1.0分
家庭亲子
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It is very rundown. The ac barely worked and gave out a bad smell. Had to wash all of our clothes when we got home 🏡 staff was nice and helpful but it was downhill from there. Electrical wall sockets were falling out and didn't work. Needs some maintenance work especially the smelly ac unit.
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酒店回复: Dear Stephanie,Thank you for taking the time to share your feedback. I'm truly sorry to hear about the condition of your room and the discomfort you experienced during your stay. This is certainly not the standard we aim to provide, and I want to sincerely apologize for the issues with the AC, electrical sockets, and overall maintenance.I appreciate you highlighting the friendliness of our staff — your kind words mean a lot to them. That said, it’s clear we fell short in other key areas, and your comments have been shared directly with our maintenance and housekeeping teams for immediate review and corrective action.We are currently assessing the AC units and electrical systems throughout the property to prevent future issues like this, and your feedback plays a vital role in helping us improve.Should you be open to giving us another chance, I would welcome the opportunity to personally ensure a much better experience for you.Warm regards,PaulHotel Manager of Operations
1.0分
其他
Pictures are deceiving. A lot smaller than shown in picture - no shuttle as shown. Pull out couch was very out dated.
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酒店回复: Dear Alexandra,Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet your expectations. We strive to represent our property as accurately as possible, and I apologize if the photos or information led to any confusion regarding room size or amenities.We also regret that the pull-out couch did not meet your comfort standards, and I’ve shared your comments with our team so we can evaluate the furniture for possible updates.As for the shuttle service, we understand how valuable that amenity is to guests, and I apologize for any outdated or unclear information that may have caused confusion.We truly appreciate your comments as they help us improve. If there’s anything we can do to make this right, please feel free to reach out to me directly at [phone/email].Sincerely,PaulHotel Manager of Operations
工作人员的服务很差
一切都很好
非
The Good: You get your money's worth. The rooms are okay. The pool and hot tub are okay.
The bad: The breakfast is below basic. There is nothing about it that's "continental".
The Ugly: This place apparently entertains very shady people. On my first night, there was a bunch of guys staying in a room near mine who were screaming at the top of their voices and punching walls for hours. I called reception and receuved a promise to "come check it out" but nothing ever happened. It appears this bunch is staying there long term so may continue to be a problem. There was also another guy loitering around the pool area both days I was there with a backpack and a speak, blasting loud music, drunk, and sleeping. Unclear if he was a guest at the hotel, but someone from the front desk brough him a towel even though he never used the pool or hot tub so at least that shiws he's being entertained by them. On one night, out of the blue, this guy starts talking to me saying how "you are from Africa, I am from here, you can get deported, I can not" among other things. I chose to ignore him. As someone who works in mental health, I could tell he could use some help. Glad it was only verbal, but its not all on him. Its also on the hotel putting guests at risk from such a person while probably knowing he's likely to endanger people.
They also claim they're a non-smoking hotel, but cigarette butts and people smoking will greet you on your way right into the hotel. That inincludes this guy. IIf y
Unfortunately i had a unexpected death in my family and had to end my stay earlier than expected. The General Manager of the hotel would not refund the additional days that i did use. As a result i paid for a room for 2 days that i did not use. Ill never a stay at another Quality Inn.
Didnt check out the pool, we got there late so there wasnt anyone at the counter but eventually we were able to check in the room was clean and the bed was comfy and breakfast was good
Great service when we arrived. Clean and comfortable room. Really loved the amount of pillows on the bed. Breakfast had many options including cold and hot choices. Didn't use pool area during this stay.
I had booked a jacuzzi room. It was a nice size room. The bed was definitely worn and the jacuzzi took over an hour to fill, also the handles were broken so getting them to work at all was tricky. Staff was kind.
It is very rundown. The ac barely worked and gave out a bad smell. Had to wash all of our clothes when we got home 🏡 staff was nice and helpful but it was downhill from there. Electrical wall sockets were falling out and didn't work. Needs some maintenance work especially the smelly ac unit.
Pictures are deceiving. A lot smaller than shown in picture - no shuttle as shown. Pull out couch was very out dated.