酒店回复: since covid back in the day it changed housekeeping totally we are only suppose to do every three days but if there is a do not disturb sign left on your door they can not knock or enter its policy
Staff nice, Breakfast good but can use oatmeal and "ripe" bananas, bed and sheets good, pillows really bad and lumpy, toilet bowl lose, shower pressure awesome. Overall liked our stay and would stay again.
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酒店回复: Thank you for sharing your experience with us! We’re glad you enjoyed our friendly staff, breakfast, comfortable bed and sheets, and the great shower pressure.We appreciate your suggestions about adding oatmeal and ripe bananas to breakfast, and we’ll look into that. Your feedback on the pillows and toilet bowl is very helpful—our team will address these items to improve comfort.It’s wonderful to know you liked your stay overall and would return. We look forward to welcoming you back soon!
5.0分
其他
There were healthy options. Breakfast ends too early (9 am).
Staff very pleasant and helpful. Plentiful parking. Walking distance from Cracker Barrel!
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酒店回复: Greetings Mary, We appreciate your perfect 10 score and very happy to hear you had a wonderful experience. We also hope you enjoyed our amazing breakfast to get the day started off right. Please come and see us in your future travels. Contact me anytime for past or future reservations. Best Regards, Anthony A.GMSleep Inn and Suites - Cross Lanes, WV"Dream Better Here"
4.0分
其他
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Everything was great feom the service to the varieties on the breakfast choices. Very clean. Super nice staff, my only complaint was the bed was harder than we like so it caused back issues but i have back issues so thats not necessarily a reflection on them as it is my preference and what is comfortable for me and my fiancee.
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酒店回复: Greetings, Thank you for your positive feedback. I definitely sympathize with your back issues and the bed firmness types. We hope to see you again in the future and will provide all guests with stellar cleanliness, comfort, guest service and hospitality. I hope you enjoyed our wonderful breakfast and your back started feeling better afterward.Best Regards,Anthony A.GMSleep Inn and Suites - Cross Lanes, WV"Dream Better Here"
房间还不错。但是办理入住时我们被骗了。接待员告诉我们应该第二天退房，而这正是我之前误订了两晚时提出的要求。第二天退房时，另一位员工说她可以调整入住天数，但需要通过*******审批，之后才能退还第二晚的房费。我被骗了。因为他们的工作人员说可以，所以我们只住了一晚就退房了。结果他们却收了我们两晚的房费。
空调很差，房间打扫不干净，泳池还行。
空调整晚都在运转，但温度始终没降到75华氏度以下。感觉像是压缩机坏了——在这么热的空气里，我们很难入睡。空调机组似乎没有维护，因为滤网里积满了灰尘，脏得一塌糊涂。浴室的排气扇也积满了灰尘。以后不会再住这家酒店了。这个价格，或许可以找到像戴斯酒店、速8酒店甚至汽车旅馆6号那样的酒店。
酒店里到处都没有饮水机，就连狭小的健身房里也没有。泳池对小孩子来说还不错，但也仅此而已。早餐的水果和酸奶供应不足。
一如既往的愉快体验！
每次去公司总部，我都会住在这里。员工非常友好。早餐太棒了！床很舒服！住在这里，一切都很棒！我非常享受这次住宿，而且这里离很多地方都很近。如果一定要选一个地方，我强烈推荐这里。
我们的房间宽敞、干净、舒适。我们遇到的主要问题是，他们只在周一和周四提供客房清洁服务，而我们周五到周日都住在那里。我去前台要两套新的毛巾和浴巾，却被告知必须把脏毛巾拿到前台才能换新的。我觉得这太荒谬了，他们竟然不付钱让我做客房清洁服务。事后看来，我应该回到房间，打电话给前台，让他们来取走毛巾，再给我送来干净的……但我当时太惊讶（也太恼火）了，工作人员竟然让我这么做，我当时根本没想过要这么做。这是我们第一次住睡眠酒店，也可能是最后一次了！
酒店员工很棒！房间看起来很小，淋浴设施很老旧，底部还有缺口。这就是我没有给他们5分的唯一原因。
总是很干净，早餐很棒。晚上大堂有汤。枕头不太舒服。
床很硬。淋浴间的地板很脏。
Staff nice, Breakfast good but can use oatmeal and "ripe" bananas, bed and sheets good, pillows really bad and lumpy, toilet bowl lose, shower pressure awesome. Overall liked our stay and would stay again.
There were healthy options. Breakfast ends too early (9 am).
Staff very pleasant and helpful. Plentiful parking. Walking distance from Cracker Barrel!
Everything was great feom the service to the varieties on the breakfast choices. Very clean. Super nice staff, my only complaint was the bed was harder than we like so it caused back issues but i have back issues so thats not necessarily a reflection on them as it is my preference and what is comfortable for me and my fiancee.