酒店回复: Dear Jessica,Thank you for sharing your feedback. Your experience is not reflective of our standards, and we sincerely apologize for the inconvenience. Our records indicate that the first room assigned had not yet been fully serviced, and we immediately offered an alternative. Unfortunately, the second room also required additional cleaning, and we regret that this was overlooked. We then provided a third room, and we understand the disappointment regarding the refrigerator issue.Our team has addressed these concerns with housekeeping and maintenance to ensure this does not happen again. We appreciate your patience during the late check-in hour, and we value your feedback as it helps us improve our services.Sincerely, Parth NaikGeneral ManagerQuality Inn Black Mountain Asheville East
5.0分
家庭亲子
Property was very nice and clean. Friendly and professional staff. Breakfast was good! Will be staying there again my next trip to the Asheville area.
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酒店回复: Dear Barbara,Thank you so much for your lovely feedback, Barbara! We’re delighted to hear that you enjoyed our clean and comfortable property, as well as our friendly and professional staff. It’s wonderful to know you also liked our breakfast offerings.We truly appreciate your kind words and are thrilled that you plan to stay with us again on your next trip to the Asheville area. We look forward to welcoming you back!Sincerely,General ManagerParth NaikQuality Inn Black Mountain Asheville East
3.0分
家庭亲子
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The first room we were given had not been cleaned. The second was good enough but the sink leaked on the vanity, and the toilet would cycle on and off noisily and there was a light that didn't work. They did have popcorn in the lobby, and frozen breakfast sandwiches, which I liked.
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酒店回复: Dear Lewis,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your first room not being cleaned and the maintenance concerns in the second room are certainly not the standards we strive to uphold. We’ll be addressing these matters with our housekeeping and maintenance teams right away to ensure they’re resolved.We’re glad to hear you enjoyed the popcorn in the lobby and our breakfast options, and we appreciate you noting the positives despite the inconveniences. We hope you’ll consider giving us another chance in the future so we can provide you with the smooth, comfortable experience you deserve.Sincerely,Parth NaikGeneral ManagerQuality Inn Black Mountain Asheville East
5.0分
家庭亲子
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The beds and pillows were what I would imagine laying in clouds felt like. If all Quality Inn properties have these beds and pillows will book at these properties.
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酒店回复: Dear Kristin,Thank you so much for your wonderful review! We’re thrilled to hear that our beds and pillows made your stay feel like you were resting on clouds. Providing a comfortable and relaxing experience is one of our top priorities, and it’s great to know we hit the mark.We’d love to welcome you back again, and we hope every future stay with Quality Inn is just as cozy and enjoyable! Safe travels, and thank you for choosing us.Sincerely,Parth NaikGeneral ManagerQuality Inn Black Mountain Asheville East
2.0分
其他
Old hotel redone. Dark, not as clean as it should be. Felt dirty after leaving.
Booked the stay based on reviews but they were not accurate.
Disappointed
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酒店回复: Dear NatalieThank You for sharing your feedback. We’re sorry your experience did not meet your expectations. Our team works hard to maintain the property and ensure a comfortable stay, and we truly appreciate you taking the time to leave a review on online platforms. Your input helps us improve and better serve our guests.Sincerely,Parth NaikGeneral ManagerQuality Inn Black Mountain – Asheville East
4.0分
其他
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The room was a good fit for our weekend in Black Mountain. There was some wear and tear in the room, and I wish there has been more options for breakfast, but the king bed was very comfortable, and the shower was nice and hot.
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酒店回复: Dear Leah,Thank you for sharing your feedback. We’re glad to hear the room was a good fit for your weekend in Black Mountain and that you enjoyed the comfortable king bed and hot shower. We appreciate your comments regarding the room condition and breakfast options — your feedback helps us identify areas for improvement to enhance our guests’ experience.We hope to have the pleasure of welcoming you back on your next visit to the area.Warm regards,Parth NaikGeneral ManagerQuality Inn Black Mountain Asheville East
5.0分
其他
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Staff was friendly and welcoming. This is an older hotel with many attempts to improve and upgrade the hotel one can tell. One can appreciate that effort.
Across from Ingles so we can get meals and hot breakfast. Stayed in BM for family event so this hotel was in great locale.
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酒店回复: Dear Barbara,Thank you for taking the time to share your feedback. We’re delighted to hear our friendly and welcoming staff made your stay enjoyable. We truly appreciate your recognition of our ongoing efforts to upgrade and improve the property — it means a lot to us.We’re also glad our convenient location across from Ingles and close proximity to local events made your visit to Black Mountain comfortable and easy. We hope to welcome you again soon for another pleasant stay.Warm regards,Parth NaikGeneral ManagerQuality Inn Black Mountain Asheville East
4.0分
其他
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Even the OJ at breakfast didn’t taste like OJ
They don’t clean their grounds especially outside their office
Our bathroom looks like the walls are under construction and the lights stained with rust spots and the frig was a mini jackhammer all night!
When I checked out and mentioned the matters the clerk didn’t seem to care.
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酒店回复: Dear Howard,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. The condition of the bathroom, lighting, and refrigerator you described does not reflect our standards, and we regret that this impacted your experience. We’re also sorry to hear that your concerns were not properly addressed at checkout — this will be reviewed with our team to ensure better guest care in the future.Your comments about cleanliness and breakfast quality are appreciated and have been shared with our housekeeping and maintenance teams for immediate attention. We are actively working on property improvements to enhance guest comfort and satisfaction.We hope you’ll consider giving us another opportunity in the future to provide you with a much better stay.Warm regards,Parth NaikGeneral ManagerQuality Inn Black Mountain Asheville East
5.0分
家庭亲子
Furniture and light fixtures in bad shape. Looked like some mold in the bathroom. Lobby in the morning was not open until 7
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酒店回复: Dear Ryan,Thank you for sharing your feedback. We appreciate your comments regarding the furniture and light fixtures, and we are continuously working on improvements throughout the property. Our lobby opens at 7:00 AM for breakfast, but our front desk is available 24/7 to assist with any questions or needs you may have.We value your feedback, as it helps us provide a better experience for all our guests, and we hope to welcome you back in the future.Best regards,Parth NaikGeneral ManagerQuality Inn Black Mountain Asheville East
1.0分
其他
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Ice cold shower at night and the next morning! And you can hear every slamming door next to you and above...good luck trying to sleep in! Needless to say, I will not be returning back!
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酒店回复: Dear Heather,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the shower and noise during your stay. As an outdoor hotel with metal frame doors, we prioritize guest safety and property protection, which can sometimes make sounds more noticeable.We appreciate your comments, as they help us identify areas for improvement, and we hope to have the opportunity to provide a more comfortable stay in the future.Best regards,Parth NaikGeneral ManagerQuality Inn Black Mountain Asheville East
我们到达时，他们给我们安排的第一间房没打扫，第二间也一样。我们晚上8点左右到的。第三间房的冰箱坏了。简直糟透了。
Property was very nice and clean. Friendly and professional staff. Breakfast was good! Will be staying there again my next trip to the Asheville area.
The first room we were given had not been cleaned. The second was good enough but the sink leaked on the vanity, and the toilet would cycle on and off noisily and there was a light that didn't work. They did have popcorn in the lobby, and frozen breakfast sandwiches, which I liked.
The beds and pillows were what I would imagine laying in clouds felt like. If all Quality Inn properties have these beds and pillows will book at these properties.
Old hotel redone. Dark, not as clean as it should be. Felt dirty after leaving.
Booked the stay based on reviews but they were not accurate.
Disappointed
The room was a good fit for our weekend in Black Mountain. There was some wear and tear in the room, and I wish there has been more options for breakfast, but the king bed was very comfortable, and the shower was nice and hot.
Staff was friendly and welcoming. This is an older hotel with many attempts to improve and upgrade the hotel one can tell. One can appreciate that effort.
Across from Ingles so we can get meals and hot breakfast. Stayed in BM for family event so this hotel was in great locale.
Even the OJ at breakfast didn’t taste like OJ
They don’t clean their grounds especially outside their office
Our bathroom looks like the walls are under construction and the lights stained with rust spots and the frig was a mini jackhammer all night!
When I checked out and mentioned the matters the clerk didn’t seem to care.
Furniture and light fixtures in bad shape. Looked like some mold in the bathroom. Lobby in the morning was not open until 7
Ice cold shower at night and the next morning! And you can hear every slamming door next to you and above...good luck trying to sleep in! Needless to say, I will not be returning back!