酒店回复: ¡Gracias por tomarse el tiempo para compartir su experiencia! Nos alegra muchísimo saber que todo le pareció muy bonito y que disfrutó su estancia con nosotros. Agradecemos su calificación de 5/5 y esperamos darle la bienvenida nuevamente muy pronto.Ashley RuachoSleep Inn & Suites Conference Center and Water Park
3.0分
其他
展开
The facility looked OK, but many things needing repair. One of the public bathroom toilet paper dispenser about gel of the wall when i touched it. The shower head leaked and sprayed all over. Over all everything felt super cheap. No bars of soap in the bathroom.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear the facility appeared okay overall, but we’re truly sorry for the maintenance concerns you encountered. The issues with the restroom dispenser, shower head, and missing amenities are not reflective of the standards we aim to provide.We have shared your comments with our maintenance and housekeeping teams so these items can be addressed promptly. We appreciate you bringing them to our attention and helping us improve.We hope you will consider giving us another opportunity to provide a smoother and more comfortable stay in the future.Warm Regards,Ashley RuachoSleep Inn & Suites Conference Center and Waterpark
3.0分
家庭亲子
展开
Room was quiet, clean and comfortable but the waterslide was closed and I only saw the email until check in. They wouldn’t give me a discount and said I had to go through *******. The door between the mall and the hotel didn’t work.
展开
酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. We’re glad to hear your room was quiet, clean, and comfortable, but we sincerely apologize for the disappointment regarding the waterslide closure and the inconvenience with the mall entrance door.We understand how frustrating it can be, especially when amenities are an important part of your stay. Notifications sent through third-party bookings can sometimes be missed, but we regret that you didn’t see the email prior to arrival. Because the reservation was made through *******, any rate adjustments must be processed directly with them, but we apologize for any frustration this caused.Thank you again for your feedback. We hope to have the opportunity to welcome you back for a smoother stay.Sincerely,Ashley RuachoSleep Inn & Suites Conference Center and Waterpark
1.0分
其他
展开
Rooms were dingy. Table literally fell apart when slid off to the side to pull out sofa bed wich was covered in crackers. Waterpark was shut down and they failed to inform us which was a major inconvenience since that was the whole purpose of booking here
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and the issues you encountered. A table coming apart, cleanliness concerns with the sofa bed, and an overall appearance are absolutely not the standards we strive to provide, and we will be addressing these matters with our housekeeping and maintenance teams immediately.We also understand how disappointing it must have been to arrive and find the waterpark closed, especially when it was the main reason for your stay. We apologize that this information was not communicated prior to your arrival, as we know this caused a major inconvenience.Your comments help us identify where improvements are most needed, and we truly appreciate you bringing them to our attention.Thank you again for your feedback.Ashley RuachoSleep Inn & Suites Conference Center and Waterpark
2.0分
其他
It’s supposed to be a hotel with waterpark, the slides and baby area were not functioning all weekend. Very disappointing for the kids.
展开
酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize that the waterpark, including the slides and baby area, was not functioning during your stay. We understand how disappointing this must have been, especially for your children, and regret that it impacted your visit.Your comments have been shared with our team to ensure better communication regarding waterpark availability and maintenance in the future. We appreciate your feedback and hope you’ll consider giving us another opportunity to provide a more enjoyable experience for your family.Sincerely,Ashley RuachoSleep Inn & Suites Conference Center and Waterpark
3.0分
商务出差
展开
Great value for the price. Breakfast was good. Friendly staff.
Lots of deferred maintenance, chipping paint, dings/dents in wood, peeling caulking, mildew/mold staining in shower.
Seemed clean but needed repaired/updated.
Pool closed at 9pm which was a bummer.
展开
酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We’re glad to hear you enjoyed the value of your stay, our breakfast, and the friendliness of our staff. We truly appreciate those positive notes.We also want to apologize for the maintenance concerns you experienced. Your comments about paint, caulking, and shower staining are important, and we will be addressing these items with our maintenance team. We are committed to improving the condition of our rooms and common areas.We understand the disappointment regarding the pool closing at 9pm. While this schedule is in place for safety and staffing reasons, we recognize that extended hours would be appreciated by many guests, and we will review this with our team.Thank you again for your feedback—it helps us make meaningful improvements. We hope to have the opportunity to welcome you back for a better experience.Sincerely,Ashley RuachoSleep Inn & Suites Conference Center and Water Park
3.0分
家庭亲子
展开
We spent the weekend as a family at the waterpark, hoping the kids would have a great time. Unfortunately, our experience was somewhat disappointing. The kiddie pool was closed for the entire weekend, and the hot tub was unavailable for one night. Both the rooms and the waterpark showed signs of wear and tear, including chipping paint in the pool area and torn carpet in the rooms. Although there are three waterslides, only two of them were functioning properly.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re very sorry to hear that parts of your family’s waterpark experience fell short of expectations during your stay.We understand how disappointing it can be when amenities are unavailable. The purple slide is shut down during the winter months because a portion of it extends outside the building, and colder temperatures make it unsafe to operate. Additionally, the kiddie pool has been closed temporarily for scheduled repairs, which are set to take place next week. We apologize for the inconvenience this caused during your visit.We also appreciate your comments regarding the condition of the rooms and waterpark areas. The concerns you mentioned, such as chipped paint and worn carpet, are being addressed as part of our ongoing maintenance efforts.Thank you again for sharing your experience. We hope to have the opportunity to welcome you back and provide a much improved stay in the future.Sincerely,Ashley RuachoSleep Inn & Suites Conference Center and Water Park
2.0分
家庭亲子
展开
Breakfast was the only good thing about this Hotel. The dinner was very cold but food was good
This hotel not only has a rude front desk person but the Waterpark and hotel conditions are terrible, dirty and unsanitary needs major maintenance in every part of the hotel, the only reason we booked it was for the pool and the kids pool was closed the jacuzzi for adults was full of kids using it as a pool and the water for the water slides extremely cold. No personnel at all at the Waterpark to control children not being in the jacuzzi. And today I just realized I was double charged but I will figured it out with my CC company. Also this hotel has 2 hrs late checkout for free which its good, but the girl from the front desk called us to our room at 11:30 saying checkout was at 11 am if we didn't leave ASAP I would be charged again and I told her about the free 2 hr late checkout and she said very rudely that we need to let them know in advance that we are using the late checkout option and neither here at ******* or at the front desk when we check in we weren't informed about this, so anyway I told her I was using the 2 late checkout hours and she just hung up on me, I was flabbergasted. Worst customer service experience.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the multiple issues you encountered during your stay. We understand how disappointing it must have been for your family, especially with the kiddie pool being unavailable, the cold water on slides, and the lack of supervision in the pool area. Safety and cleanliness are our top priorities, and your comments will be addressed immediately with our team to ensure improvements are made.We also apologize for your experience with our front desk staff and the confusion around late checkout. Guest communication and courteous service are very important to us, and it is clear we fell short in this instance. Your feedback will be used for additional staff training so that future guests do not experience the same issues.Regarding the concern about being double charged, we’ve reviewed both reservations and can confirm that only one night was charged for each stay.Thank you again for sharing your experience. We appreciate your feedback and hope we can have the opportunity to provide a better stay in the future.Sincerely,Ashley RuachoSleep Inn & Suites Conference Center and Water Park
前台的Ashley人超级好！她让入住手续变得非常顺利。我把预订日期搞错了，她帮我解决了问题。我真的非常感谢Ashley！
我和我的家人非常喜欢住在这家酒店！
一切都非常棒。
The facility looked OK, but many things needing repair. One of the public bathroom toilet paper dispenser about gel of the wall when i touched it. The shower head leaked and sprayed all over. Over all everything felt super cheap. No bars of soap in the bathroom.
Room was quiet, clean and comfortable but the waterslide was closed and I only saw the email until check in. They wouldn’t give me a discount and said I had to go through *******. The door between the mall and the hotel didn’t work.
Rooms were dingy. Table literally fell apart when slid off to the side to pull out sofa bed wich was covered in crackers. Waterpark was shut down and they failed to inform us which was a major inconvenience since that was the whole purpose of booking here
It’s supposed to be a hotel with waterpark, the slides and baby area were not functioning all weekend. Very disappointing for the kids.
Great value for the price. Breakfast was good. Friendly staff.
Lots of deferred maintenance, chipping paint, dings/dents in wood, peeling caulking, mildew/mold staining in shower.
Seemed clean but needed repaired/updated.
Pool closed at 9pm which was a bummer.
We spent the weekend as a family at the waterpark, hoping the kids would have a great time. Unfortunately, our experience was somewhat disappointing. The kiddie pool was closed for the entire weekend, and the hot tub was unavailable for one night. Both the rooms and the waterpark showed signs of wear and tear, including chipping paint in the pool area and torn carpet in the rooms. Although there are three waterslides, only two of them were functioning properly.
Breakfast was the only good thing about this Hotel. The dinner was very cold but food was good
This hotel not only has a rude front desk person but the Waterpark and hotel conditions are terrible, dirty and unsanitary needs major maintenance in every part of the hotel, the only reason we booked it was for the pool and the kids pool was closed the jacuzzi for adults was full of kids using it as a pool and the water for the water slides extremely cold. No personnel at all at the Waterpark to control children not being in the jacuzzi. And today I just realized I was double charged but I will figured it out with my CC company. Also this hotel has 2 hrs late checkout for free which its good, but the girl from the front desk called us to our room at 11:30 saying checkout was at 11 am if we didn't leave ASAP I would be charged again and I told her about the free 2 hr late checkout and she said very rudely that we need to let them know in advance that we are using the late checkout option and neither here at ******* or at the front desk when we check in we weren't informed about this, so anyway I told her I was using the 2 late checkout hours and she just hung up on me, I was flabbergasted. Worst customer service experience.