We ordered a king size suit with ******* online. When we arrived the give us a two queen bed room instead of suit.
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酒店回复: Thank you for sharing your feedback. We do apologize that we could not accommodate your request at the time of check in. We hope to better serve you in the future.
4.0分
其他
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I had stayed here with my family 20+ years ago. I was worried it might have become run-down, but it had been well kept and modernized. My only serious comment would be that the gravy for the biscuits and gravy at breakfast was cold one day. And I mean cold. Had to use the microwave to warm it.
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酒店回复: Thank you for sharing your feedback. I do apologize for the issue with the gravy and will be checking into this. We invite you back to our hotel anytime that you are in the area.
3.0分
家庭亲子
The staff was good , outside area is unkept the landscape could be a lot better that's the first thing people see
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酒店回复: Thank you for providing your feedback. We hope to have another opportunity to serve you.
3.0分
其他
The room seemed clean when entering, however has a horrible smoke / cigarette smell. I am a 66 year old women who does not smoke.
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酒店回复: Thank you for the feedback. Once a guest decides to smoke in the room it can be very difficult to get the lingering smell to leave the room. I do apologize for any inconvenience this has caused you.
2.0分
其他
Black Mold in Bathroom
Poor Ventilation in Bathroom and Room resulted in ceiling being covered in Black Mold
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酒店回复: Thank you for completing an online survey about your stay with us. We are continuing to make improvements to our hotel to improve guest experience. We hope to have another opportunity to better serve you.
5.0分
其他
Excellent for value
Great place to stay for the value. Stay here often so a change in breakfast daily would be great.
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酒店回复: Thank you for sharing your feedback with us. We appreciate you being a regular guest of our hotel. We look forward to seeing you again in the future.
4.0分
其他
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Great value, comfortable and clean
Check in was easy. All staff was friendly. Comfortable beds, and everything seemed very clean. Wide assortment of breakfast items, but the eggs were gross.
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酒店回复: Thank you for completing an online survey. We appreciate positive feedback and do apologize for the eggs not being satisfactory. We hope to serve you again in the future.
3.0分
情侣出游
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I had a reservation for a room with a king bed thru *******. When we arrived, was told that there was no king bed room available and that "something had changed", but I had never changed anything. My reservation upon booking and upon arrival were the same, both reflecting a king bed. NO compensation was offered.
Other than that, the room was clean. There's a large pool, hot tub, and kids pool. Property is older and a little bit aged, but lobby is nice, and the complimentary breakfast/brunch includes hot foods (eggs, sausage, waffles). Hotel is right off the freeway, and a number of restaurants & Walmart nearby.
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酒店回复: We apologize for this inconvenience that you experienced. Thank you for the feedback. We hope to serve you again in the future.
4.0分
其他
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Need some big fast time updates !
Didn’t stay the whole evening the room was kind of mold filled wasn’t expecting that just got a little rest and left ! To be exact stayed there three hours !
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酒店回复: We would like to apologize for the experience that you had at our hotel. We hope to have another opportunity to better serve you.
2.0分
其他
The bathroom was not clean. Linens have been updated and were very nice, but rest of room and property in general needs a major overhaul.
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酒店回复: I apologize for anything that was unsatisfactory during your stay. We hope to have another opportunity to better serve you.
We ordered a king size suit with ******* online. When we arrived the give us a two queen bed room instead of suit.
I had stayed here with my family 20+ years ago. I was worried it might have become run-down, but it had been well kept and modernized. My only serious comment would be that the gravy for the biscuits and gravy at breakfast was cold one day. And I mean cold. Had to use the microwave to warm it.
The staff was good , outside area is unkept the landscape could be a lot better that's the first thing people see
The room seemed clean when entering, however has a horrible smoke / cigarette smell. I am a 66 year old women who does not smoke.
Black Mold in Bathroom
Poor Ventilation in Bathroom and Room resulted in ceiling being covered in Black Mold
Excellent for value
Great place to stay for the value. Stay here often so a change in breakfast daily would be great.
Great value, comfortable and clean
Check in was easy. All staff was friendly. Comfortable beds, and everything seemed very clean. Wide assortment of breakfast items, but the eggs were gross.
I had a reservation for a room with a king bed thru *******. When we arrived, was told that there was no king bed room available and that "something had changed", but I had never changed anything. My reservation upon booking and upon arrival were the same, both reflecting a king bed. NO compensation was offered.
Other than that, the room was clean. There's a large pool, hot tub, and kids pool. Property is older and a little bit aged, but lobby is nice, and the complimentary breakfast/brunch includes hot foods (eggs, sausage, waffles). Hotel is right off the freeway, and a number of restaurants & Walmart nearby.
Need some big fast time updates !
Didn’t stay the whole evening the room was kind of mold filled wasn’t expecting that just got a little rest and left ! To be exact stayed there three hours !
The bathroom was not clean. Linens have been updated and were very nice, but rest of room and property in general needs a major overhaul.