酒店回复: ¡Muchas gracias por su calificación de 10/10! Nos alegra saber que encontró a nuestro personal muy amable. Apreciamos mucho sus comentarios y esperamos darle la bienvenida nuevamente en Hermiston Comfort Inn & Suites pronto.
5.0分
情侣出游
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Lobby was very clean and smelled nice. Staff member was friendly. Check-in was quick. Room was fairly clean, but carpets were dirty. Hotel was quiet, especially given the busy location. Overall, we will definitely stay here again.
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酒店回复: Thank you so much for your wonderful 10/10 rating and for sharing your experience! We’re delighted to hear you enjoyed our clean, welcoming lobby, friendly service, and peaceful atmosphere. We also appreciate your feedback regarding the carpet and will make sure our housekeeping team addresses it right away. It’s great to know you plan to stay with us again — we look forward to welcoming you back soon!
3.0分
其他
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Perfectly located for our trip. Somewhat noisy with the highway/truck stop nearby. We were in room 104 - not sure what it was, but there was a loud noise that went on for over 45 minutes at 6am that woke us - sounded like water whistling through the pipes. Other than that, nice stay.
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酒店回复: We're glad our location worked well for your trip and that you enjoyed most of your stay. We sincerely apologize for the noise disturbances, especially the early morning disruption you experienced in Room 104. We'll have our maintenance team look into the issue right away to prevent it from affecting future guests. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a quieter and more restful stay next time.
4.0分
家庭亲子
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Hotel and room were very clean! The staff, while on the phone each time I went to the front desk, were very nice. I opted to skip the continental breakfast due to the flies. There were so many flies in the room and throughout the hotel.
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酒店回复: Thank you for your review and for choosing to stay with us!We’re glad to hear you found the hotel and your room very clean, and that our team treated you kindly during your visit. We truly appreciate your feedback regarding the flies and sincerely apologize for the inconvenience. This is not the experience we aim to provide, and we are actively addressing the issue with our pest control partners to ensure it’s resolved quickly. Your input helps us improve, and we hope to welcome you back for an even better stay next time.
4.0分
其他
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MID-TRIP STOP OVER
Lovely, spacious room with a comfortable bed. We passed a quiet night and had a decent breakfast before continuing our trip. The only negative was the excessive pet fee not mentioned at all during non-refundable booking.
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酒店回复: Thank you for your review and for choosing us for your mid-trip stopover. We're glad to hear you enjoyed a quiet night in a spacious, comfortable room and that our breakfast helped you start the next leg of your journey. We do apologize for any surprise regarding the pet fee — we understand how important clear communication is, especially during booking. Your feedback is appreciated and will help us improve the experience for future guests. Safe travels, and we hope to welcome you again!
3.0分
情侣出游
The floors were really dirty and the pillows were lumpy and hard, they seemed old and worn out
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay didn’t meet expectations — especially regarding the cleanliness of the floors and the condition of the pillows. That’s not the level of comfort or quality we aim to provide.Please know that we take comments like yours seriously. We’ve addressed your concerns with our housekeeping team to ensure this doesn’t happen again, and we’re in the process of evaluating and updating our bedding where needed.We hope you'll consider giving us another chance to provide the clean, comfortable stay you deserve.
4.0分
情侣出游
Clean comfy room, some of the property is a bit worn but overall nice. Breakfast was good.
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酒店回复: Thank you for taking the time to share your feedback! We're glad to hear you enjoyed your clean and comfortable room and that our breakfast hit the mark. We appreciate your note about the property and are always working on improvements to enhance our guest experience. We hope to welcome you back again soon!
5.0分
朋友出游
Helpful friendly staff with our late arrival. Complimentary breakfast had options for all our group with dietary needs. Clean rooms and comfortable beds.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that our team was able to assist you during your late arrival and that our complimentary breakfast offered something for everyone in your group. It’s great to know you enjoyed our clean rooms and comfortable beds as well.We truly appreciate you staying with us and hope to welcome you back again soon!
4.0分
家庭亲子
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Easy to get to, staff was very friendly, rooms were very clean. Little noisy but that comes with being next to the highway and with the lot in back for truckers to park. Nice that there is a convenience store within walking distance with a fast food restaurant attached.
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酒店回复: Thank you for your kind review and for choosing to stay with us! We're so glad you found our location convenient, our staff friendly, and the rooms very clean — that means a lot to us. We understand the highway noise can be a bit noticeable at times and appreciate your understanding. It's great to hear you enjoyed having nearby amenities within walking distance. We hope to welcome you back again soon!
5.0分
家庭亲子
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This was my first time staying here and it was 5 stars across the board!!! From quick and easy check in to the delicious breakfast, I couldn't be happier. I'll definitely be going back!!!
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酒店回复: Thank you so much for the amazing review! We're thrilled to hear that your first stay with us was a 5-star experience from start to finish. It's great to know you enjoyed the quick check-in and our delicious breakfast — we’ll be sure to share your kind words with the team. We can’t wait to welcome you back to Comfort Inn & Suites Hermiston on your next visit!
工作人员非常友好。
Lobby was very clean and smelled nice. Staff member was friendly. Check-in was quick. Room was fairly clean, but carpets were dirty. Hotel was quiet, especially given the busy location. Overall, we will definitely stay here again.
Perfectly located for our trip. Somewhat noisy with the highway/truck stop nearby. We were in room 104 - not sure what it was, but there was a loud noise that went on for over 45 minutes at 6am that woke us - sounded like water whistling through the pipes. Other than that, nice stay.
Hotel and room were very clean! The staff, while on the phone each time I went to the front desk, were very nice. I opted to skip the continental breakfast due to the flies. There were so many flies in the room and throughout the hotel.
MID-TRIP STOP OVER
Lovely, spacious room with a comfortable bed. We passed a quiet night and had a decent breakfast before continuing our trip. The only negative was the excessive pet fee not mentioned at all during non-refundable booking.
The floors were really dirty and the pillows were lumpy and hard, they seemed old and worn out
Clean comfy room, some of the property is a bit worn but overall nice. Breakfast was good.
Helpful friendly staff with our late arrival. Complimentary breakfast had options for all our group with dietary needs. Clean rooms and comfortable beds.
Easy to get to, staff was very friendly, rooms were very clean. Little noisy but that comes with being next to the highway and with the lot in back for truckers to park. Nice that there is a convenience store within walking distance with a fast food restaurant attached.
This was my first time staying here and it was 5 stars across the board!!! From quick and easy check in to the delicious breakfast, I couldn't be happier. I'll definitely be going back!!!