酒店回复: Hello Nykki ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

酒店回复: Hello Karla,We appreciate your feedback and are glad you enjoyed your stay overall. We will certainly share your comments about the pillows with our team for their review. Your insights are valued as we strive to continuously improve our guests' experience.

酒店回复: Hello Steven, We apologize if the amenities in your room did not meet your expectations. We appreciate your feedback and will use it to improve our services for future guests. Our housekeeping team strives to maintain high cleanliness standards, but we apologize if we fell short during your stay. For any further assistance or feedback, please feel free to reach out to our management team.

酒店回复: Hello BRENDA, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you encountered with the cleanliness of your room. Our housekeeping team strives to maintain high cleanliness standards, and we appreciate you bringing this to our attention. We will address this matter with the team to ensure a better experience for future guests.

酒店回复: Hello Jessica, We apologize your check-out experience fell short of expectations. Your feedback will be shared with our team for improvement. Should you have further concerns, please reach out to our management team for assistance.

酒店回复: Hello Daniela,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

酒店回复: Hello Justine, Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we dont always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.

酒店回复: Hello Wendy,We apologize for any inconvenience caused. We appreciate your feedback and will address the issues mentioned to improve our services. Thank you for bringing this to our attention.

酒店回复: Hello Jesus, We appreciate your feedback regarding the cleanliness and apologize for any inconvenience caused. We strive to maintain the highest standards of cleanliness and will address this issue with our housekeeping team. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.

酒店回复: Hello Steve,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our room. We hope to see you again in the future.