酒店回复: Dear Frank,Thank you for your feedback. We're glad you found the location convenient and the room comfortable. However, we sincerely apologize for the cleanliness issues and the smell of smoke in a non-smoking room. Your comments have been shared with our team to address these concerns promptly. We appreciate you bringing this to our attention.Sincerely,EvaRegal Inn Guntersville By OYO Hwy 431
5.0分
其他
原文
翻译提供方：Google
一切都很安静，可以休息
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear James,Thank you for your feedback. We’re glad to hear your stay was okay, though we regret it didn’t fully meet your expectations. We will take your comments into account to improve the guest experience. We hope to welcome you back for a better stay next time.Best regards,Rosy The Regal Inn Guntersville Team
1.0分
其他
Terrible property!! Bugs on the floor and in the shower, smells awful and is gross! The beds have cigarette burn holes all in them too!
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酒店回复: Dear Dee,Thank you for sharing your experience at Regal Inn Guntersville By OYO Hwy 431. We are very sorry to hear about the issues you encountered during your stay. Your feedback is important, and we will address these concerns immediately to improve our property and ensure a better experience for our future guests.We sincerely apologize for the inconvenience and hope to have the opportunity to provide a much improved stay in the future.Warm regards,LisaRegal Inn Guntersville By OYO Hwy 431
1.0分
其他
Roaches everywhere. Didnt even stay the night because of it and the peoperty refuses to refund me. Absolutely disgusting.
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酒店回复: Dear Megan,Thank you for sharing your experience at Regal Inn Guntersville By OYO Hwy 431. We are very sorry to hear about the issues you faced during your stay and understand your frustration. Your feedback is taken seriously, and we will address these concerns immediately to improve our property and guest experience.We sincerely apologize for the inconvenience and hope to have the opportunity to provide a better experience in the future.Warm regards,LisaRegal Inn Guntersville By OYO Hwy 431
1.0分
其他
It was absolutely disgusting. Roaches everywhere. And they didn’t even give me the room I paid for.
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酒店回复: Hi Jarred,Thank you for sharing your feedback regarding your stay at Regal Inn Guntersville By OYO Hwy 431. We sincerely apologize for the cleanliness issues and for not providing the room you booked. This is far below the standard we strive to maintain, and we are addressing these concerns with our housekeeping and reservations teams to ensure it does not happen again. We appreciate your comments and hope to provide a much better experience in the future.Kind regards,JackRegal Inn Guntersville By OYO Hwy 431
1.0分
其他
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Regal Inn room 225 in Guntersville Alabama
This review is in regards to room 225; the front door wasn’t properly sealed (there was a good quarter inch gap), the bathroom door was falling apart and the toilet seat was partially broken, and neither the main light or bedside light worked (we were left with just the vanity and bathroom light to use).
The main lobby remained locked and was never open during the day. The staff required us to do everything through the “night window”. The morning of checkout (8:15am), we waited outside the “night window” for 30 minutes waiting for staff to show. There was no sign to signal they’d be back shortly.
1.0分
情侣出游
Cockroaches EVERYWHERE. And the guy working the front desk admitted that he didn’t even work there
1.0分
其他
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Horrible
There was never nobody at the front desk to get what you needed that was like pictures hanging off the wall and bugs everywhere since there was roaches everywhere and they refused. slept in car in parking lot
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酒店回复: Hi Cindy,Thank you for your feedback. We’re very sorry to hear about your experience at Regal Inn Guntersville By OYO. Your concerns about cleanliness, maintenance, and lack of front desk support are deeply concerning and do not reflect the standards we aim to provide.We take this feedback seriously and will be addressing these issues with our team immediately to ensure they are resolved. We sincerely regret the inconvenience you faced and appreciate you bringing this to our attention.Best regards,RosyThe Regal Inn Guntersville By OYO Team
1.0分
家庭亲子
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We had a very unpleasant experience at this hotel. When we arrived, we found several small dead bugs, and more appeared over the next hour. While we didn’t see bed bugs, my husband woke up with two bites. The room showed signs of poor maintenance — hairs in the tub and on towels, and items like the bed cover were damaged and worn. The sheets appeared clean but had visible stains. We kept our belongings separate out of caution. Overall, the cleanliness and condition of the room made us very uncomfortable. I would not stay here again and recommend looking elsewhere.
优点是离湖很近，住起来很舒服，但是厕所里没有卫生纸，房间里有蟑螂。另外，这间房间应该是无烟房，结果却闻起来很像香烟。我给它打五星好评（满分10分）。
一切都很安静，可以休息
好的
Terrible property!! Bugs on the floor and in the shower, smells awful and is gross! The beds have cigarette burn holes all in them too!
Roaches everywhere. Didnt even stay the night because of it and the peoperty refuses to refund me. Absolutely disgusting.
It was absolutely disgusting. Roaches everywhere. And they didn’t even give me the room I paid for.
Regal Inn room 225 in Guntersville Alabama
This review is in regards to room 225; the front door wasn’t properly sealed (there was a good quarter inch gap), the bathroom door was falling apart and the toilet seat was partially broken, and neither the main light or bedside light worked (we were left with just the vanity and bathroom light to use).
The main lobby remained locked and was never open during the day. The staff required us to do everything through the “night window”. The morning of checkout (8:15am), we waited outside the “night window” for 30 minutes waiting for staff to show. There was no sign to signal they’d be back shortly.
Cockroaches EVERYWHERE. And the guy working the front desk admitted that he didn’t even work there
Horrible
There was never nobody at the front desk to get what you needed that was like pictures hanging off the wall and bugs everywhere since there was roaches everywhere and they refused. slept in car in parking lot
We had a very unpleasant experience at this hotel. When we arrived, we found several small dead bugs, and more appeared over the next hour. While we didn’t see bed bugs, my husband woke up with two bites. The room showed signs of poor maintenance — hairs in the tub and on towels, and items like the bed cover were damaged and worn. The sheets appeared clean but had visible stains. We kept our belongings separate out of caution. Overall, the cleanliness and condition of the room made us very uncomfortable. I would not stay here again and recommend looking elsewhere.