酒店回复: Dear Isabel, we sincerely apologize for the multitude of issues you encountered during your stay. Your description paints a concerning picture, and we want to assure you that this falls far short of the standards we strive to maintain. We are deeply sorry for the condition of the linens, the room's maintenance issues, the presence of cigarette smoke, the overflowing garbage, and the pool and stairway safety concerns. These are not representative of the experience we aim to provide to our guests, and we are committed to handling each of these issues with urgency. Your feedback is invaluable, and we will take immediate action to rectify these shortcomings and prevent similar occurrences in the future. We understand your disappointment and frustration, and we sincerely apologize for the negative impression left. Should you consider giving us another chance, we would be grateful for the opportunity to provide you with the superior experience you rightfully deserve. Thank you for bringing these matters to our attention, and we hope to regain your trust in the future.Best Regards, Days InnCustomer Care Team
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房间需要油漆、换新地毯、加厚窗户、换新淋浴喷头和隔音墙。除此之外……
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酒店回复: Dear Mark, thank you for your feedback! We appreciate your insights and apologize for the issues you encountered with the room's condition. We will certainly consider your suggestions, including updates to the paint, carpet, and shower head, and addressing noise concerns. We're glad to hear that, despite these areas for improvement, your stay was still enjoyable, and we hope to offer you a better experience next time.Best Regards, Days InnCustomer Care Team
地点在中心区域,距离机场不远的车程,离附近景点走路也只有几分钟的距离,房间干净整洁,工作人员热情。
浴缸堵了,没法洗澡。
维修人员试图修理,但问题依旧,没有修好。
我还发现了两只蟑螂。
详见浴缸照片。
如果能有别的选择,同等价位,还是别选这家了
我从来没有住过条件如此糟糕、凌乱、肮脏的酒店。床与床之间墙上的灯和插座都坏了,几乎要掉下来了。床单和枕头闻起来很干净,但上面的毯子/被子明显很脏。墙壁很脏。门锁松了,门显然与门框不贴合;关上门后,你可以清楚地看到一束光线照进来。浴室很脏。
非常糟糕的体验,非常脏,一切都令人恶心,是我住过的最差的房间,而且这么脏的房间价格还很贵。
我们到达时,泳池广告上说开放,但实际上因维修而关闭。所有自动售货机都坏了,包括制冰机。
概要
入住时有 10 个人。我和女儿有点难以理解第一个人,第二个人盯着我们看。房间很脏。床单和毛巾上沾满了污渍,床单上有香烟烧过的痕迹,窗帘也散了。椅子又脏又破。只有 2 套毛巾,而不是 4 套。浴缸没有排水盖。浴室里有霉菌。我们被告知房间里不提供早餐,只有速溶咖啡,但广告上说了。
我很遗憾地说,这是我一生中住过的最差的房间。房间气味难闻,墙壁结构和外观受损,潮湿发霉,毛巾和枕头脏兮兮的,地板甚至对某些人来说很危险。我会想办法报告此事,我永远不会推荐您的酒店。
床单很旧,有污渍、破洞,还有浓重的气味。房间破败不堪,一台坏掉的电视机后面还有另一台电视机,墙上的破损艺术品用蓝色胶带贴着,毛巾上沾满了污渍,香烟味非常浓,外面的垃圾总是堆得满满的,游泳池四周都贴着警示胶带,楼梯上也贴着警示胶带。
房间需要油漆、换新地毯、加厚窗户、换新淋浴喷头和隔音墙。除此之外……