酒店回复: We apologize for your experience. Your comments are helpful. The hotel is under new management and we are working to improve the guest experience.
2.0分
商务出差
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I want to start off by saying I know I am not staying at the best place possible but after looking at reviews I saw that someone from the hotel has answered pretty much every review. So I figured they really care and it cant be that bad.
I would give this place a 4 overall if the room was just simply clean. I started my experience off nice checking in with the lady at the front desk. Super easy and simple! I went to my room and this is where the reason for my 2 star comes in to play. I walk in and you can tell the rooms have recently been updated which was good. My problem started when there was a giant dust web hanging on the ceiling… after that I put my stuff down and as I do at any place I stay, I inspected the bed. The sheets did not fit the bed at all. I had 4 pillows 3 of them were unusable due to the fact that they were 3 years old and sweat through with stains. The pillows were yellow from how disgusting they were. One of my pillow cases was not clean at all. Had dirt and black marks on it. So I had one usable pillow that was up to date and clean. I still wrapped one of my clean shirts around it and slept in regular clothes to feel at least safe to sleep there.
Next which is not a huge deal, the toilet was clogged when ai first used the bathroom, so they never checked it to see.
And the biggest reason for leaving this review is because there was a USED giant red band-aid on the floor right next to the bed. This is absolutely disgusting. I do have pictures…
4.0分
其他
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The staff was nice and the room was clean.breakfast was ok. Restaurants and gas stations are close to the property.the rooms with Jacuzzi is only a few dollars more than your standard room, it's absolutely worth it.
1.0分
家庭亲子
This place is run down. It’s ok if you need a place to crash but don’t recommend for families
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酒店回复: We are sorry to hear that your stay did not go as planned. Your comments are valuable to us as we try to make our hotel a place friendly for families and individuals.
4.0分
其他
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I thought the channel guide was terrible unless I didn’t know how to use it. The breakfast bar on Saturday morning at 7:15 left a lot to be desired. There was one piece of bread and one muffin. I guess there was waffle mix,didn’t try it . We went to Hardees
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酒店回复: Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
5.0分
商务出差
Clean. Quiet. Several dining options within walking distance. Friendly staff. Looked to be recently remodeled.
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酒店回复: Thank you so much for the excellent 5-star review, Gregory! We're glad you enjoyed a clean and quiet stay, and it's great to hear our recent updates made a positive impression. We appreciate your kind words about the staff and location, and we hope to welcome you back again soon!
3.0分
其他
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You get what you pay for - the golden rule. Staff was friendly. Breakfast was pretty sad. The hallway was not vacuumed in weeks most likely, our sheets had a variety of stains - primarily what looked like little blood stains, the room cleanliness was very superficial. The rooms were well worn.
The upside as I said before was the friendly staff, and also good location. We weren’t upset because we got what we paid for.
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酒店回复: Thank you for your honest feedback. We’re glad to hear our staff made a positive impression and that you found the location convenient. That said, we sincerely apologize for the cleanliness issues you encountered—this is not acceptable and we are actively addressing it.The property is under new management, and we’re working hard to improve room quality, housekeeping standards, and overall guest experience. We appreciate your understanding and hope you’ll consider giving us another chance in the future to show the progress we’re making.
3.0分
其他
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**** stinky and way too hot.
Staff were nice and friendly. Bed was uncomfortable. Room was way too hot and AC was set at 67. It never cooled down. Hotel was noisy. Lots of **** smell for a nonsmoking hotel.
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酒店回复: Thank you for your feedback. We’re glad to hear our staff made a positive impression, but we sincerely apologize for the issues with room temperature, noise, and odor during your stay. This is a nonsmoking hotel, and we are taking steps to better enforce that policy and improve overall guest comfort. The property is now under new management, and we’re actively working on updates to the HVAC systems and guest experience. We appreciate you bringing these concerns to our attention.
4.0分
其他
Staff very friendly wish they had a variety of food for breakfast
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酒店回复: Thank you for the great 8/10 rating! We're happy to hear our staff made you feel welcome. We appreciate your suggestion about breakfast variety—it’s helpful feedback, and we’re working on improving that experience. We hope to see you again soon!
5.0分
家庭亲子
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The pillows were very fluffy and the beds are very comfy. Their breakfast is very tasty and a lot of Friendly people. The people there was very kind to me. The customer service was excellent! They are very polite and helpfull, I totally recommended this place.
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酒店回复: Thank you for your kind review. The hotel is under new management and we are working to improve the guest experience.
我从夏洛特开车 1 小时后于凌晨 1 点 20 分办理了入住手续。入住后立刻感觉像个垃圾场，地板很脏，地毯可能一辈子都没洗过，一进房间，空气就发霉，浴室很脏，柜台和镜子很脏，马桶底部有尿液，电视也坏了。我把毛巾放在地板上以免踩到尿液！第二天早上我投诉并要求打扫浴室，我看到其中一个女孩把清洁剂喷得到处都是，没有拖把……真恶心！我让她离开。后来另一个客房清洁工来了，她打扫得更干净，我给了她不错的小费。我预订这家酒店只是因为我因为天气原因错过了从夏洛特出发的转机航班，不得不开车 1 小时去托马斯维尔，第二天去高点出差。我宁愿在车里睡一觉也不愿再踏进这个垃圾场！我想知道这个垃圾场的主人是谁！？
I want to start off by saying I know I am not staying at the best place possible but after looking at reviews I saw that someone from the hotel has answered pretty much every review. So I figured they really care and it cant be that bad.
I would give this place a 4 overall if the room was just simply clean. I started my experience off nice checking in with the lady at the front desk. Super easy and simple! I went to my room and this is where the reason for my 2 star comes in to play. I walk in and you can tell the rooms have recently been updated which was good. My problem started when there was a giant dust web hanging on the ceiling… after that I put my stuff down and as I do at any place I stay, I inspected the bed. The sheets did not fit the bed at all. I had 4 pillows 3 of them were unusable due to the fact that they were 3 years old and sweat through with stains. The pillows were yellow from how disgusting they were. One of my pillow cases was not clean at all. Had dirt and black marks on it. So I had one usable pillow that was up to date and clean. I still wrapped one of my clean shirts around it and slept in regular clothes to feel at least safe to sleep there.
Next which is not a huge deal, the toilet was clogged when ai first used the bathroom, so they never checked it to see.
And the biggest reason for leaving this review is because there was a USED giant red band-aid on the floor right next to the bed. This is absolutely disgusting. I do have pictures…
The staff was nice and the room was clean.breakfast was ok. Restaurants and gas stations are close to the property.the rooms with Jacuzzi is only a few dollars more than your standard room, it's absolutely worth it.
This place is run down. It’s ok if you need a place to crash but don’t recommend for families
I thought the channel guide was terrible unless I didn’t know how to use it. The breakfast bar on Saturday morning at 7:15 left a lot to be desired. There was one piece of bread and one muffin. I guess there was waffle mix,didn’t try it . We went to Hardees
Clean. Quiet. Several dining options within walking distance. Friendly staff. Looked to be recently remodeled.
You get what you pay for - the golden rule. Staff was friendly. Breakfast was pretty sad. The hallway was not vacuumed in weeks most likely, our sheets had a variety of stains - primarily what looked like little blood stains, the room cleanliness was very superficial. The rooms were well worn.
The upside as I said before was the friendly staff, and also good location. We weren’t upset because we got what we paid for.
**** stinky and way too hot.
Staff were nice and friendly. Bed was uncomfortable. Room was way too hot and AC was set at 67. It never cooled down. Hotel was noisy. Lots of **** smell for a nonsmoking hotel.
Staff very friendly wish they had a variety of food for breakfast
The pillows were very fluffy and the beds are very comfy. Their breakfast is very tasty and a lot of Friendly people. The people there was very kind to me. The customer service was excellent! They are very polite and helpfull, I totally recommended this place.