The room was nice except for the bath floor area especially near the tub. It was black particularly in th grout lines and on the tub lower outside near the floor. Totally unacceptable. The room should not have been used. I’m not vey mobile and they gave us a room which required walking two long hallways. The hotel didn’t appear very busy so I can’t understand why we couldn’t have had a first floor room near the lobby. The front desk people were nice and the location and price were good.
1.0分
其他
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First room had a bad odor. Second room, toilet, and bathroom floor were dirty. Third room sheets were not clean. Crumbs were left in bed under the blankets. Staff was kind & food was OK.
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酒店回复: We're truly sorry to hear about the issues you encountered during your stay with us. We can understand how frustrating it must have been to find yourself in a series of less-than-ideal situations, and we want to assure you that your feedback is taken very seriously.It's extremely unfortunate that the first room had an unpleasant odor, and the second room's cleanliness was not up to our standards. Furthermore, discovering an unchanged bed and crumbs in the third room would have been a significant disappointment. We sincerely apologize for the inconvenience and discomfort this may have caused.Your experience is not reflective of the exceptional service we aim to provide, and we deeply regret that your stay was negatively impacted. We appreciate your patience and understanding in this matter and hope that you will give us another opportunity to serve you better in the future.
5.0分
其他
Breakfast wasn’t very good. Since we stayed two nights on the weekend we were hoping for something other than reheated omelets the second day.
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酒店回复: Hi Becky,Thank you so much for taking the time to leave us a review and for rating your stay a 5 out of 5 — we truly appreciate it!We’re sorry to hear that breakfast didn’t meet your expectations, especially during a weekend stay when variety is important. Your feedback about the reheated omelets is valuable, and we’ll be reviewing our breakfast rotation to ensure we’re offering fresh and diverse options each day.We hope to welcome you back again soon and provide an even better experience next time. If there’s anything we can do to make your next visit more enjoyable, please don’t hesitate to reach out.Warm regards,Nathan PaceGeneral ManagerComfort Suites Burlington
4.0分
其他
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Noisy at Night
I dont understand why you have to pack people together in the same area of the hotel when there are clearly not a lot of guests.
You put me in the middle of a family reunion group that stayed up late and were very noisy with small children.
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酒店回复: Thank you for your feedback, and I’m truly sorry to hear about the disruption you experienced during your stay. We understand how important a quiet and restful environment is, and we regret that your room placement affected your comfort.We do our best to accommodate all guests thoughtfully, but it’s clear we missed the mark in this instance. Your comments have been shared with our team so we can improve how we manage room assignments, especially during group events.We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide the peaceful stay you deserve.
1.0分
家庭亲子
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Bad wifi. not working AT ALL.
Gym has no treadmill. a small area with couple dumbbells and they call it a fitness area.
tv didn’t work had to call the staff.
staff was nice but facilities for the price they charge are absolutely unfair.
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酒店回复: Dear Mr. Mallapur,Thank you for taking the time to share your feedback regarding your recent stay with us. I’m truly sorry to hear that several aspects of your experience did not meet expectations.We sincerely apologize for the inconvenience caused by the Wi-Fi and television issues. Reliable connectivity and in-room amenities are essential, and we’re actively working with our technical team to ensure these services are consistently available and functioning properly.Regarding the fitness area, the treadmill will be in this week we understand your disappointment and appreciate your comments. While our space is limited, we are reviewing how we present this amenity to ensure it aligns with guest expectations and clearly communicates what is available.I’m glad to hear that our staff was courteous and helpful during your stay. We take pride in our team’s commitment to guest service, and your recognition means a lot.Your feedback is invaluable as we strive to improve our facilities and overall guest experience. If your travels bring you back to Burlington, we would welcome the opportunity to provide you with a more comfortable and satisfying stay.Warm regards,Nathan Pace-General ManagerComfort Suites Burlington
5.0分
情侣出游
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Too much money for what tou get. The hotel is getting older and the price is abit high. Lucky we got to check in early. Liked the seating area in the room. Room was clean. Outside area needed cleaned up. The rste should be $99. No more.
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酒店回复: Thank you for the amazing score! We're so happy you had a fantastic stay. If there's anything we can do to make your next visit even better, just let us know. See you again soon!
4.0分
其他
The room was good - nice size,clean
Front desk was great! Friendly and helpful
酒店回复: Thank You.
5.0分
家庭亲子
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We had problems with our tv staff tried get it workjng that night with no success the next morning the manager moved us to another room which was bigger and fit our crew better. Rooms clean and staff very helpful. I will be staying there again. I highly recommend
5.0分
其他
This is the hotel we have stayed at for years. Love the cleanliness and people working there. Always helpful and kind.
非常干净，员工也很乐于助人。
The room was nice except for the bath floor area especially near the tub. It was black particularly in th grout lines and on the tub lower outside near the floor. Totally unacceptable. The room should not have been used. I’m not vey mobile and they gave us a room which required walking two long hallways. The hotel didn’t appear very busy so I can’t understand why we couldn’t have had a first floor room near the lobby. The front desk people were nice and the location and price were good.
First room had a bad odor. Second room, toilet, and bathroom floor were dirty. Third room sheets were not clean. Crumbs were left in bed under the blankets. Staff was kind & food was OK.
Breakfast wasn’t very good. Since we stayed two nights on the weekend we were hoping for something other than reheated omelets the second day.
Noisy at Night
I dont understand why you have to pack people together in the same area of the hotel when there are clearly not a lot of guests.
You put me in the middle of a family reunion group that stayed up late and were very noisy with small children.
Bad wifi. not working AT ALL.
Gym has no treadmill. a small area with couple dumbbells and they call it a fitness area.
tv didn’t work had to call the staff.
staff was nice but facilities for the price they charge are absolutely unfair.
Too much money for what tou get. The hotel is getting older and the price is abit high. Lucky we got to check in early. Liked the seating area in the room. Room was clean. Outside area needed cleaned up. The rste should be $99. No more.
The room was good - nice size,clean
Front desk was great! Friendly and helpful
We had problems with our tv staff tried get it workjng that night with no success the next morning the manager moved us to another room which was bigger and fit our crew better. Rooms clean and staff very helpful. I will be staying there again. I highly recommend
This is the hotel we have stayed at for years. Love the cleanliness and people working there. Always helpful and kind.