The room was clean and spacious. I rested well because the mattress was a quality mattress.
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酒店回复: Hi Lynn!It’s wonderful to know you had a comfortable rest and enjoyed the clean, spacious room. A good night’s sleep is something we truly want every guest to experience, and it’s great that our mattress met your expectations. We appreciate you noticing the quality and comfort we strive to provide in every stay.
5.0分
其他
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Front desk very helpful and kind. Room was very clean and nice air conditioning. Hot Breakfast variety was very good. We have stayed there before and will stay there again.
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酒店回复: Hi Marilyn!It truly makes our day to hear you had such a great experience with our front desk team, enjoyed your clean room with good AC, and loved our hot breakfast variety. We're especially thrilled that you've stayed with us before and plan to visit again. We can't wait to welcome you back!
2.0分
其他
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Room for improvement
Let’s see, we check in around 8pm and go to the room, only to find out housekeeping never serviced the room after last guest checked out. Went downstairs and the nice lady was great, apologetic etc and gave us new room. We checked into that one, unpacked and we’re getting ready for bed and we see ants on the nights stand. They were coming in from the window and getting to our clothes. Another trip down stairs ( another guest on elevator also was going to complain about his unserviced room)and again the great staff was helpful and we got another room without incident,
Place should do a better job inspecting rooms after checkout and service. Trust but verify
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酒店回复: Hello Joe,Thank you for your feedback regarding your recent stay. We strive to provide a clean and comfortable environment for all our guests, and I regret to hear about the issues you encountered with room cleanliness and pests. Your comments have been noted and will be shared with the appropriate departments to help improve our processes. We appreciate your understanding and patience, and your experience highlights the crucial need for thorough inspections after each checkout. Thank you for bringing this to our attention.
5.0分
家庭亲子
This was a perfect location for our stay. The staff was very friendly. Breakfast was offered and they had great choices.
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酒店回复: Hi Shelley,We’re so glad you enjoyed the perfect location and found our team to be friendly and welcoming. It’s also great to hear you liked the variety of breakfast options. We can’t wait to welcome you back for another comfortable stay!
3.0分
家庭亲子
The first floor was a noisy. The room could have been more clean and it just seemed worn and old. Breakfast was nice. Good location.
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酒店回复: Hello Jessica,Thank you for your feedback. We're glad to hear that you enjoyed the breakfast and appreciated our location. Your comments regarding the noise and room condition have been noted, and we will share them with the appropriate team for their consideration. We strive to improve our guests' experiences and hope to welcome you back in the future to show you our enhancements.
5.0分
其他
2nd time staying here on our trips to Springfield, VA. Always a great place to stay and great dining across the street.
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酒店回复: Hello Paul,Thank you for sharing your positive feedback! We’re delighted to hear that you enjoyed your experience with us once again and appreciated the dining options nearby. We look forward to welcoming you back on your next trip to Springfield, VA, and hope you continue to have great stays with us in the future.
5.0分
商务出差
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Everything was wonderful, great parking, cute pool, very nice staff. The breakfast was packed so we had to sit on the sofa to eat, we saw a touch of mold on the lamp shade. Next time I pass through this area I will stay here again
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酒店回复: Hello Peter, Thank you for your feedback and for highlighting our great parking, pool, and staff. We appreciate your observations regarding the breakfast space and the lamp shade; your input is valuable as it helps us improve our services for future guests. We are glad to hear you plan to stay with us again on your next visit. We look forward to welcoming you back.
4.0分
其他
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Good stay
Check in was fast and easy with friendly staff. Wifi and A/C worked well. Breakfast wasn’t bad. Soap dispensers in the bathroom were empty so that could be improved. Good stay overall.
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酒店回复: Dear Crystal,It’s wonderful to hear that you enjoyed a smooth check-in, friendly service, and a comfortable stay with working Wi-Fi and A/C. I’m sorry about the empty soap dispensers, we’ll be sure to address that so it’s not an issue in the future. Glad breakfast added a nice start to your day, and we appreciate you sharing both the positives and what we can improve. We look forward to making your next visit even better.
5.0分
家庭亲子
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After a long day on the road this hotel was a welcome relief. A very nice young woman checked us in and even gave us alternate directions for when we left which we did take and are very glad we did. Our room was clean and quiet. We appreciate the room darkening shade and coffee pot. We used both! Water pressure in the shower is great but the tub floor is a bit slippery..be careful.
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酒店回复: Hi Norma!It truly brightens our day to know we offered a welcome relief after your journey, and we're so pleased our team could make your check-in smooth and helpful. We're delighted you found your room clean and quiet, and that amenities like the darkening shade and coffee pot made your stay more comfortable. We're always striving to ensure our guests feel relaxed and well-cared for, and your feedback helps us continue to improve.
4.0分
家庭亲子
Brekafast was amazing busy on weekends. Where good just some minor work.
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酒店回复: Hello Julie,Thank you for your feedback regarding the breakfast experience. We're glad to hear you enjoyed it, despite the weekend busyness. Your comments about the minor work needed will be shared with the team, as we are always looking to enhance our guests' experiences. We hope to welcome you back soon to enjoy another wonderful stay and breakfast!
The room was clean and spacious. I rested well because the mattress was a quality mattress.
Front desk very helpful and kind. Room was very clean and nice air conditioning. Hot Breakfast variety was very good. We have stayed there before and will stay there again.
Room for improvement
Let’s see, we check in around 8pm and go to the room, only to find out housekeeping never serviced the room after last guest checked out. Went downstairs and the nice lady was great, apologetic etc and gave us new room. We checked into that one, unpacked and we’re getting ready for bed and we see ants on the nights stand. They were coming in from the window and getting to our clothes. Another trip down stairs ( another guest on elevator also was going to complain about his unserviced room)and again the great staff was helpful and we got another room without incident,
Place should do a better job inspecting rooms after checkout and service. Trust but verify
This was a perfect location for our stay. The staff was very friendly. Breakfast was offered and they had great choices.
The first floor was a noisy. The room could have been more clean and it just seemed worn and old. Breakfast was nice. Good location.
2nd time staying here on our trips to Springfield, VA. Always a great place to stay and great dining across the street.
Everything was wonderful, great parking, cute pool, very nice staff. The breakfast was packed so we had to sit on the sofa to eat, we saw a touch of mold on the lamp shade. Next time I pass through this area I will stay here again
Good stay
Check in was fast and easy with friendly staff. Wifi and A/C worked well. Breakfast wasn’t bad. Soap dispensers in the bathroom were empty so that could be improved. Good stay overall.
After a long day on the road this hotel was a welcome relief. A very nice young woman checked us in and even gave us alternate directions for when we left which we did take and are very glad we did. Our room was clean and quiet. We appreciate the room darkening shade and coffee pot. We used both! Water pressure in the shower is great but the tub floor is a bit slippery..be careful.
Brekafast was amazing busy on weekends. Where good just some minor work.